Popeyes Louisiana Kitchen

Cashier was extremely rude so we went to drive through where we were informed drive through was shut down and we had to come inside. They were out of biscuits and mac n cheese but offered no replacement for missing food. Save yourself the trouble of having to even go here, it's trash

Atmosphere: 1

Food: 1

Service: 1

This is the worst experience ever the manger was extremely rude and disrespectful cashiers were more professional than manager ,cook and manager was in the back arguing which is why there wasn’t any chicken for 40 minutes I order online it took me 30 mins to get to the store and I still had to wait 40 minutes for my order they made sure door dash got their food never would I waste my money here again I spent over $50

Very very very unprofessional drive thru wasn’t working so I did a mobile order and still waited in the parking lot an additional 45 minutes!!!! They were very rude they didn’t care showed no professionalism at all talked with attitude and told me it’s 3 orders ahead of mine well if there’s only 3 orders ahead of me why am I waiting 45 minutes for a damn 6 piece and a chicken sandwich and some lemonade.

Atmosphere: 1

Service: 1

Decided to come here just because I got a gift card for my birthday. When I walked in, a number of people were waiting for their food. I placed my order which was a 3 piece chicken with 2 sides, biscuit, and large pop. As I was waiting for my food, another couple came in and then left after they decided they weren't going to wait in line since the service was so terrible. I finally got my food and was disappointed with my meal since they gave me 2 small wings and a breast. I went back up to the counter to show them how small the wing was since it was all crust and bone and no meat. I said to them, "You've got to do better than this". One of the employees then gave me a leg since I found out it was supposed to come with a leg. In addition, the chicken was dry, the rice and beans came in a tiny container, and no honey or catsup was served with the food. Any time I went to the counter, I felt like I was being a bother. I also question the hygiene in this place.

Atmosphere: 1

Food: 1

Service: 1

The workers are very nice at this location but unfortunately the quality of my food hasn’t been great. I let it slide when my chicken was uncooked in the middle last time and I had to toss the whole thing but I can’t this time I’m sorry. I pulled the chicken apart which was hard on the outside and the inside looked like this. This isn’t edible or safe for anyone to be eating and I had to throw out my whole order once again. I will have to dispute this charge

Food: 1

Service: 3

Service good chicken parts too small . Wings in order were partial part no large section that resembles a leg.the hot and reg wasn't marked on box by the punch out .love the taste of chicken just need pick up on quality if want keep my business

Nice location. Went through drive thru. My order was correct. Food was hot.

Atmosphere: 4

Food: 4

Service: 4

Quality control is funny here, but who is to blame? I'm not gonna blame the workers who are living in precarity with their job wages. I really am a huge fan of Popeyes food. I wish the Corp would do more to take care of the employees, but that goes for the whole industry.

Atmosphere: 3

Food: 4

Service: 3

Recommended dishes: Fried Chicken, Famous Chicken Sandwich, Mashed Potatoes with Cajun Gravy, Spicy Chicken Sandwich, Apple Pie, Popeyes Chicken Sandwiches, Red Beans and Rice

Ordered 4 boxes of $5/3pcs "signature" chicken. Despite one custy in the restaurant & only one other custy getting pre-ordered takeout during the 12 minutes I was there, counter staff couldn't wait long enough for me to state my order, & therefore argued w/me about what did/didn't come w/my order & whether or not I could specify all white or all dark meat before FINALLY listening to me as I stated my order for the third time. She angrily yanked the ticket, crumpled it, & threw it in the garbage, then voided that sale & started entering in the CORRECT order, while muttering under her breathe about "people need to learn how to order properly." At this point, I decided to mildly defend myself & said "I ordered correctly, you were just in too big of a hurry to bother LISTENING to me, THATS why you got my order wrong."
She then denied having gotten the order wrong, Told me that I couldn't order each box as all white or all dark & when I offered to pull up the deal on my phone to show her that, when ordering online, one must specify regular or spicy, & white or dark to be able to even add the item to your cart, she responded, "Nope. We don't let you customize like that here." I asked her what pieces are SUPPOSED to go in a box, & she redponded that "We dont have a specific order; its just random what goes into the box," so I said, "Oh, so if you dont like a certain customer, then you could just 'randomly' give them three wings?" which got me a dirty side-eye. I started to tell her that I had hoped to make one of the boxes just straight drumsticks, to which she replied that that was "too bad, cuz we only got one leg." She starts putting pieces into the first box, then stops & says "There's only one wing-what do you want instead?" I didn't bother pointing out to her that that was a dumb question, since she'd just told me that the selection in each box was "random", I just told her I'd prefer a leg. She tells me that they're out of legs, too, & since it was gonna be "at least 12 minutes before they drop," I would need to pick something else. I told her I'd wait. Four minutes later, she handed me my food.

Atmosphere: 4

Food: 5

Service: 3

Drive thru was down?

Food: 1

3 pc. Chicken dinner consisted of a wing, a leg and the smallest thigh they could find. No condiments available and music blaring loudly.

Atmosphere: 1

Food: 2

Service: 3

Terrible service. Waited 10 minutes and never had my order taken as employees were just standing around. Never going back.

hey management, please start paying your employees whatever amount gets em to put more effort into making sure they make & give what was ordered

it's been too many times that I ask for a chicken sandwich that is not spicy, and receive a spicy chicken sandwich

just please fix this; I would strongly prefer to receive what I ask for

Dietary restrictions: ya better not be allergic to capsaicin, cuz you might get some you didn't ask for

Service: 2

I ordered the Festive Family Big Box from insta cart and Uber Eats delivered on December 4, 2024. I called the Popeyes restaurant in Coralville, IA and I told the staff that I ordered two coleslaw and they weren't in the bag, and she knew what happened with my order. I wasn't very happy with my incomplete order, and I won't order again from Popeyes Coralville.

Food: 1

Service: 1

I am very familiar with popeyi'm being from the south, however this location is the worst I've ever been to. The manager or shift lead in the afternoon is a very rude to customers and food delivery people. I heard her rudely dismiss a food delivery driver just for asking a simple question to ensure the end customer was happy. The delay near closing is even worse. 15+ minutes for small orders is atrocious. I really tried to give them a shot as I love Popeyes back home but the people at this location are destroying the brand here.

Parking: You can't turn left back onto the maindustry you have to go to the hotel parking lot and then you can get back on the Main Street after making 2 left hand turns from the hotel parking lot

Atmosphere: 1

Food: 3

Service: 1