Dunkin'
2200 W Broadway #100, Council Bluffs
(712) 256-1624
Recent Reviews
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I should have ordered Crispy Creme, Pathetic excuse of a donut.
Atmosphere: 1
Food: 2
Service: 2
Always go to dunkin when in town, will never go to this one again. Staff was very unprofessional and unpresentable, they were out of multiple items, food we did get was cold.
Atmosphere: 1
Food: 1
Service: 1
Not the best thing I won't be coming back as, we came in to drive through and got up to window to pay we were quickly rushed through before we could set our drinks down and when they finally brought us our food they had burnt the hash browns and no sauce or anything on the bagel sandwiches extremely dry tots were greasy
Atmosphere: 1
Food: 1
Service: 1
Ordered a strawberry frosted donut and this is what we received. Drinks weren’t filled all the way. Disappointed
Atmosphere: 1
Food: 1
Service: 1
I go and order two orders of hashbrowns for my eighth month old baby and they have started prepping hashbrowns. They make them in the morning and let them sit on the shelf. I got rock hard hashbrowns this morning! The coffee I get every time today it tastes like coffee water tell me how the mess up that bad cold brew should not taste like water
Atmosphere: 1
Food: 1
Service: 1
⭐☆☆☆☆ Very disappointed with this Dunkin’ Donuts location.
I ordered two coffees and two pumpkin donuts through DoorDash early in the morning. Instead of both pumpkin donuts, they only refunded one and replaced the other with a random sprinkled donut—without even contacting me first like DoorDash policy requires.
When I called to ask if I could just pay over the phone for another donut (since these were for my two kids and only one would be getting what they wanted), the staff was rude and unhelpful. They refused to fix it and got upset when I said it wasn’t fair.
It’s 7:00 AM and somehow a donut shop is already out of donuts? That makes no sense, especially when they’re supposed to bake them fresh throughout the day.
I won’t be ordering from this Dunkin’ again. I’ll be taking my business to Pettit’s Pastry—they’re friendlier, faster, and never out of stock
Atmosphere: 1
Food: 1
Service: 1
This location never gets my drink right. Sometimes I think they chose what you’re getting. Such a waste of money. It’s pretty bad when you have to stop at a different coffee shop to buy some espresso just to help make the Dunkin drink taste halfway decent. Just awful! The location across from Nebraska Furniture Mart gets my drink right almost every time. So why can’t Broadway?!?!
Workers were not working, they were filthy, dirty and rude.
Atmosphere: 1
Food: 1
Service: 1
The saving money can buy never go there again
This place has really gone downhill!! They can't make an ice coffee right taste like it's been sitting all day so when u ask them to add more flavoring thinking maybe it will taste better! They want to charge you extra! Well it should have been made right the first time!! Any other Dunkin I go to the coffee is perfect 👌 Sucks I gotta drive 20 mins just get a coffee made right someone needs to get this place figured out because obviously these employees don't care about there customers they just care about collecting A check! Get some people in here that know what they are doing and take pride in their work!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Don’t order online, if they are out of stock they will not refund any money back
Food is just OK here. Staff were rude and loud in the morning, wouldn't let us finish talking to order.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Donut
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Recommended dishes: Croissant
Staff are rude.
Atmosphere: 3
Food: 1
Service: 1
The staff are very friendly. It's worth the price.
Atmosphere: 4
Food: 4
Service: 5
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