Seems to be a common theme at all Dunkin’s in the metro Omaha area. Short staffed and slow service. Close the lobbies and focus on the drive thru or close the drive thrus, instead of running both with piss poor service
Food: 3
Service: 1
Jimmytanner Tanner
I like it a lot. Who doesn't like a donuts and a good cup of coffee. Lots better than Crispy Cream.
Samantha Grap
The problem is they don't pay people enough to stay , and they don't have enough employees. Managements to get their shiz together.
Atmosphere: 3
Food: 3
Service: 3
Kerri Hodges
Could use a spruce up in all ways, but team was friendly. Nice available seating area to meet with colleagues.
Atmosphere: 3
Food: 5
Service: 5
Matt F
Great food and coffee but too slow for a fast morning
Atmosphere: 4
Food: 4
Service: 3
Jamie Stephenson
Riki is the BEST always. She’s always happy, our drink always taste so good, and she is one of the reasons we love coming back. We come inside hoping she’s working. Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Death Dealer
Friendly staff, clean and great coffee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Whiskey Mom
Today coming in was absolutely terrible. I witnessed a customer throw a doughnut at a workers face but instead of the workers calling the police they were gossiping about it for 1 hour in front of customers and not taking orders. Ridiculous do your job and grow
Atmosphere: 1
Food: 5
Service: 1
Lily Biggart
Nothing but confusion and disorganization in the drive through.. no one knowing what order goes where.. a customer talking having a casual inappropriate conversation to an employee while they are trying to make a drink while no one knows what is going on with orders . I feel bad for the person trying to take orders on headset looking like they are being trained..
Atmosphere: 1
Service: 1
Andrew Shaum
I waited on line with two other people for over 10 minutes before walking out. The only two employees I could see were having a conversation with someone at the drive through window. One customer, who had apparently already ordered, asked about her drink and the one employee couldn't locate it, but didn't look too hard. Very poor service.
I felt bad for the workers here. Very understaffed. They were drowning in orders. Poor management/ownership to leave them like that.
Jimmy Palmer
They need a sign that says "We Only Have SOME donuts and Hot Coffee." If DD releases anything outside of those things, this location will not have
Atmosphere: 1
Food: 1
Service: 1
Mason Hoffman
Sat in line for an hour just to have my order be wrong.
Atmosphere: 1
Food: 1
Service: 1
Taylor Coleman
Was in line for 40 mins. Horrible drive thru set up and even worse service. Just go somewhere else.
BM
Spent 23 minutes in the drive thru waiting for one iced coffee. But your trapped and can't just leave cuz the setup is junk. Apparently when it's gonna be a long wait we don't have the others pull up.
Seems to be a common theme at all Dunkin’s in the metro Omaha area. Short staffed and slow service. Close the lobbies and focus on the drive thru or close the drive thrus, instead of running both with piss poor service
Food: 3
Service: 1
I like it a lot. Who doesn't like a donuts and a good cup of coffee. Lots better than Crispy Cream.
The problem is they don't pay people enough to stay , and they don't have enough employees. Managements to get their shiz together.
Atmosphere: 3
Food: 3
Service: 3
Could use a spruce up in all ways, but team was friendly. Nice available seating area to meet with colleagues.
Atmosphere: 3
Food: 5
Service: 5
Great food and coffee but too slow for a fast morning
Atmosphere: 4
Food: 4
Service: 3
Riki is the BEST always. She’s always happy, our drink always taste so good, and she is one of the reasons we love coming back. We come inside hoping she’s working. Great customer service!
Atmosphere: 5
Food: 5
Service: 5
Friendly staff, clean and great coffee.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Today coming in was absolutely terrible. I witnessed a customer throw a doughnut at a workers face but instead of the workers calling the police they were gossiping about it for 1 hour in front of customers and not taking orders. Ridiculous do your job and grow
Atmosphere: 1
Food: 5
Service: 1
Nothing but confusion and disorganization in the drive through.. no one knowing what order goes where.. a customer talking having a casual inappropriate conversation to an employee while they are trying to make a drink while no one knows what is going on with orders . I feel bad for the person trying to take orders on headset looking like they are being trained..
Atmosphere: 1
Service: 1
I waited on line with two other people for over 10 minutes before walking out. The only two employees I could see were having a conversation with someone at the drive through window. One customer, who had apparently already ordered, asked about her drink and the one employee couldn't locate it, but didn't look too hard. Very poor service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I felt bad for the workers here. Very understaffed. They were drowning in orders. Poor management/ownership to leave them like that.
They need a sign that says "We Only Have SOME donuts and Hot Coffee." If DD releases anything outside of those things, this location will not have
Atmosphere: 1
Food: 1
Service: 1
Sat in line for an hour just to have my order be wrong.
Atmosphere: 1
Food: 1
Service: 1
Was in line for 40 mins. Horrible drive thru set up and even worse service. Just go somewhere else.
Spent 23 minutes in the drive thru waiting for one iced coffee. But your trapped and can't just leave cuz the setup is junk. Apparently when it's gonna be a long wait we don't have the others pull up.
Atmosphere: 1
Food: 5
Service: 1