Dairy Queen Grill & Chill

I utilized the drive thru service this evening, 11/24/25. I will definitely spend my money elsewhere going forward. This is third time I have experienced terribly rude employees. While placing my order they speak in condescending tone and manor. On my receipt it shows Maizy and Madison G assisted me. Even at the window to pay I experienced the same behavior. I strongly don't recommend this location.

Atmosphere: 1

Food: 1

Super rude male employee. I think he is the manager. Was answering my question before I was done speaking shaking his head telling me I was wrong when I said they used to have something then immediately said it was a long time ago. Kept cutting me off. I went in a good mood and left frustrated. I didn’t waste my money and won’t return.

Atmosphere: 1

Food: 3

Service: 1

Er drive from the west end for fish sandwich and French fries- they are the best!!!!!

Atmosphere: 5

Food: 5

Service: 5

It's a nice place to get a sundae. If you stay they'll bring your order out to you.
It's clean, a great place to bring kids. It does have limited outdoor seating.

Atmosphere: 5

Food: 5

Service: 5

Love being made the problem and a fool. Don't do a promotion if the app is just going to cancel my order. What a waste

Atmosphere: 1

Food: 1

Service: 1

Tonight September 3rd i got a shake at 7pm. The lid smells like a wet dog. I have no problem with dogs but the fact my food smells like it tells me someone isnt washing their hands and thats concerning to say the least

Atmosphere: 1

Food: 1

Service: 2

Clean, busy but quiet place to sit down with the grandkids on a Sunday afternoon.

Atmosphere: 5

Food: 5

Service: 5

the ice cream i got today was different it was not the same creamy soft on as it was different like Italian ice cream i'm disappointed

Your drive up team member has no customer service skills all she said was what will you have as if I was bothering her tone of voice ...

Since it changed hands the toppings have become small/ less. Hot fudge, blizzard topping, etc used to be a good amount, now you get very little for the same price or more. Burgers are just ok. Tastes a bit off to me. But sides are still good. Bring back the quality and I will give it a better review, but for now it's meh.

Atmosphere: 3

Food: 2

Service: 2

Idk if it is just me but it made me feel miserable

Atmosphere: 2

Food: 1

Quick and efficient , cool staff!
Also the ice cream had extra cookie dough just like I ordered. Did not disappoint. Real lowkey location but def the best !

Atmosphere: 5

Food: 5

Service: 5

Normally do drive through, but decided to sit down inside. Staff was professional and accommodating. Cashier brought out our food in a timely manner. Wasn’t busy, so a few of them were making sure the tables were clean.

Atmosphere: 5

Food: 5

Service: 5

Friendly staff and service was good. Could've been cleaner. Alot of tables had trash on them.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Cheeseburger

Looking at the reviews, I can see I am not the first one who has commented on this issue. The customer service really is not good here. This is not my first time being here either. I have dined in, and I have come through the drive up and both times the customer service was very dry. No “hello”, no “thank you”, and no smiles more importantly, just simply handing you your food. Honestly makes me not want to come back since this has happened multiple times. I think some training needs to be had for sure, nobody wants to pay their money to an establishment that is just rude.

Also, we got my daughter a strawberry shake and she ended up having a couple Reese’s in it, how nasty. How do you not see those in the cup or falling into the cup while making the shake?

Atmosphere: 1

Food: 3

Service: 1