Since when is it ok for the employees to lie about trying to drop a order off 2 hrs later and then they didn’t even make the pizza right they didn’t charge us for the pizza however we did not eat it anyway and then when I was calling about the delivery driver lying and what they did wrong they kept hanging up so I called today an the GM exact word were I do not know what you want me to do about it today when they fixed it yesterday and was condoning in the BS her employees were doing how professional is that especially since they never fixed the problem at all and was rude about everything this place needs closed down or new employees all around asap
Atmosphere: 1
Food: 1
Service: 1
kaylah mack
Ordered at 6 pm got my order at 8:30 they sent 3 different drivers supposedly said they couldn’t make contact at all when I was waiting by my door constantly going outside said they couldn’t get through the keypad but there is no keypad finally got the order and it was wrong and cold called the store got hung up on twice and told it was my fault and to contact a general manager these employees need to be fired I used to love that papa John’s never ever had an issue but these people do not care at all laughing in my face and are very disrespectful and rude on west locust street get better employees or train them in costumer service honestly sad
Brandon Hoffman
They put marinara on taco pizza. Every time.
Atmosphere: 1
Food: 3
Service: 2
Al Mehrens
Great delivery driver Al
Rebecca Ladd
Stop in last minute got the works pizza So delicious.
Atmosphere: 5
Food: 5
Service: 5
Audrie Morgan
Honestly, this was our favorite spot to order from, but in the recent months it has gone down hill.. whether i place my orders online, or actually call the store something has been messed up everytime. The stickers on the boxes/containers are always correct but the products within are not. Garlic parmesan wings have been delivered as honey BBQ, Alfredo Pizza add chicken has had no chicken, half garden add pineapple other half only cheese had pineapple on the only cheese half, and more.. the people are friendly and my replacement food has always been done relatively quickly.. But the fact of the matter is, I feel orders should be checked for accuracy before being sent out for delivery, or handed to the customer for pick up.. I've given more than enough chances (over 4 in the past 6 months) and will now be ordering from literally anywhere else..
Atmosphere: 5
Food: 3
Service: 3
Brandon Summers
If you order over the phone make sure yo pay cash! The lady charged me the total amount as a tip! Costing me twice the amount!!!
Atmosphere: 1
Food: 5
Service: 1
Zach Hays
This evening we ordered a pizza because it has been so long since we have had PJ'S upon arrival the driver was very friendly.
I opened our medium box of pepp/sausage pizza it was uncut? Is this a new thing they started? It was hot and pretty good but just seemed like they didn't roll the dough out enough. The cheesesticks on the other hand were buttery and good. Just thought id share my little experience.
Food: 3
Service: 4
Jeff Ricketts
For 30.00 wasn't much on toppings. Thought I give them a try, should have went to uncle bills...
I hate when the summer comes around because all these west end businesses hire teenagers from the highschool and college who give mediocre everything. They don’t answer the phone, I called five times with no response, I’ve ordered twice and both times my pizza came with barely any toppings on it, uncut, and overcooked. They gave me a crunchy cracker. If you’re gonna hire anybody at least hire people who can make quality food.
Atmosphere: 1
Food: 1
Service: 1
Chris W
Always in point! Thanks!
Atmosphere: 5
Food: 5
Service: 5
Samantha Ruefer
this place is a joke. to say the driver tried to call but didnt try ringing the doorbell or knocking on the door, it was a no contact delivery that should’ve just been left at the door to start with and the person who answered the phone says that “it doesn’t say no contact delivery” when it is marked no contact delivery and that they are closed now, only they let the phone ring for 5 minutes before answering
Atmosphere: 1
Food: 1
Service: 1
Dan B
Reading these reviews nothing has changed in a year, pizza was so under cooked i had to throw it away
Rico Judel
Dang Papa why you did us like that. Been a minute since I got Papa John’s and after this experience it will be a while again. We already ordered bread sticks with the pizza. And the pizza had built in bread sticks already. Where’s part or the toppings!???? Wish I had as much cheese on My pizza as I did peppers….
Love the food ,great people .
Since when is it ok for the employees to lie about trying to drop a order off 2 hrs later and then they didn’t even make the pizza right they didn’t charge us for the pizza however we did not eat it anyway and then when I was calling about the delivery driver lying and what they did wrong they kept hanging up so I called today an the GM exact word were I do not know what you want me to do about it today when they fixed it yesterday and was condoning in the BS her employees were doing how professional is that especially since they never fixed the problem at all and was rude about everything this place needs closed down or new employees all around asap
Atmosphere: 1
Food: 1
Service: 1
Ordered at 6 pm got my order at 8:30 they sent 3 different drivers supposedly said they couldn’t make contact at all when I was waiting by my door constantly going outside said they couldn’t get through the keypad but there is no keypad finally got the order and it was wrong and cold called the store got hung up on twice and told it was my fault and to contact a general manager these employees need to be fired I used to love that papa John’s never ever had an issue but these people do not care at all laughing in my face and are very disrespectful and rude on west locust street get better employees or train them in costumer service honestly sad
They put marinara on taco pizza. Every time.
Atmosphere: 1
Food: 3
Service: 2
Great delivery driver Al
Stop in last minute got the works pizza So delicious.
Atmosphere: 5
Food: 5
Service: 5
Honestly, this was our favorite spot to order from, but in the recent months it has gone down hill.. whether i place my orders online, or actually call the store something has been messed up everytime. The stickers on the boxes/containers are always correct but the products within are not. Garlic parmesan wings have been delivered as honey BBQ, Alfredo Pizza add chicken has had no chicken, half garden add pineapple other half only cheese had pineapple on the only cheese half, and more.. the people are friendly and my replacement food has always been done relatively quickly.. But the fact of the matter is, I feel orders should be checked for accuracy before being sent out for delivery, or handed to the customer for pick up.. I've given more than enough chances (over 4 in the past 6 months) and will now be ordering from literally anywhere else..
Atmosphere: 5
Food: 3
Service: 3
If you order over the phone make sure yo pay cash! The lady charged me the total amount as a tip! Costing me twice the amount!!!
Atmosphere: 1
Food: 5
Service: 1
This evening we ordered a pizza because it has been so long since we have had PJ'S upon arrival the driver was very friendly.
I opened our medium box of pepp/sausage pizza it was uncut? Is this a new thing they started? It was hot and pretty good but just seemed like they didn't roll the dough out enough. The cheesesticks on the other hand were buttery and good. Just thought id share my little experience.
Food: 3
Service: 4
For 30.00 wasn't much on toppings. Thought I give them a try, should have went to uncle bills...
Restaurantji Recommends
I hate when the summer comes around because all these west end businesses hire teenagers from the highschool and college who give mediocre everything. They don’t answer the phone, I called five times with no response, I’ve ordered twice and both times my pizza came with barely any toppings on it, uncut, and overcooked. They gave me a crunchy cracker. If you’re gonna hire anybody at least hire people who can make quality food.
Atmosphere: 1
Food: 1
Service: 1
Always in point! Thanks!
Atmosphere: 5
Food: 5
Service: 5
this place is a joke. to say the driver tried to call but didnt try ringing the doorbell or knocking on the door, it was a no contact delivery that should’ve just been left at the door to start with and the person who answered the phone says that “it doesn’t say no contact delivery” when it is marked no contact delivery and that they are closed now, only they let the phone ring for 5 minutes before answering
Atmosphere: 1
Food: 1
Service: 1
Reading these reviews nothing has changed in a year, pizza was so under cooked i had to throw it away
Dang Papa why you did us like that. Been a minute since I got Papa John’s and after this experience it will be a while again. We already ordered bread sticks with the pizza. And the pizza had built in bread sticks already. Where’s part or the toppings!???? Wish I had as much cheese on
My pizza as I did peppers….
Atmosphere: 4
Food: 2
Service: 5
Loading...