Typically use mobile ordering and drive thru. There are times mobile ordering sends the same message of something wrong at their end. A bit frustrating, but the service and speed of ordering in person is still very efficient.
Friendly staff. Good food. Efficient time between ordering and receiving an order.
Only one time where an item was missed. The front of house staff immediately apologized and corrected the mistake.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Sausage Mcmuffin with Egg, Quarter Pounder Hamburger, Big Mac, Chicken Mcnuggets, Mcchicken, Cheeseburger, McDonald's Big Mac
A Taylor
It's annoying when you order food to go on the app, they then mess up the order. Ok, sure that happens...and there have been several times I just let it slide. but extra cheese is $.99 now. and extra patties add up too. I ordered both. I paid for both.
I went back through the drive through and waited my turn and got told to go to the 2nd window. Then more waiting to get brought part of the refund and having to show my already cold order for the rest of refund.
Seriously? a "quick meal" is now an incorrect, 20min extra wait, cold meal. Fast food cold means "trash" and this wasn't fast.
Great job Decorah McDonald's 👏
Atmosphere: 3
Food: 2
Service: 1
Rob
The short story: Most of the staff doesn't speak English, so they wouldn't come to the counter for my order, so after waiting close to 5 minutes - watching the employees look at me and walk away - I ordered at the kiosk. When my food came out, there was no drink. I said something to the person about this. She turned around, looked at me, and walked away. A person in a nearby booth said, "She doesn't speak English. She's going to get someone who does." I waited several minutes, as my food grew cold, then went to the counter and found someone who does speak English. I said, "You folks forgot my drink." Without apology or regret, she handed me a cup and turned away. I should have gone to the Culver's across the street.
Atmosphere: 3
Food: 4
Service: 1
Janice Roseland
Drive through for mocha frappe. Always a treat!!
Parking: Minimum 30 spaces in lot.
Wheelchair accessibility: Yes. This McDonalds is wheel chair accessible.
Food: 5
Service: 5
Recommended dishes: Mccafé Mocha Frappé
Heather Morrison
The food was delicious
Atmosphere: 5
Food: 5
Service: 5
Chandra Jordan
They put onions and pickles on my hamburger, or cheeseburger rather, and I sent it back and they gave me the same exact burger back only with part of the onions scraped off, and they removed one pickle and left another on there. I know it was the same burger, cause there was a tiny bit of the burger that I took a bite out of And was prepared to give them a good rating because they were so nice, customer service was OK until they did that.
Atmosphere: 3
Food: 2
Service: 4
ANTHONIE LOPEZ
My order was wrong a few days ago. Tonight I spoke to the night manager who asked me to come in to get the order correct. He was fake nice over the phone. I ordered and they played passive aggressive and left me at the windows like 15 min until another vehicle came through. My food was worse than the first time. After waiting that long I thought fresh food at the least. My fry was stale cold and my sandwich bun upside-down. Clear passive aggressive for requesting better service. I would have paid for my food rather than this. Never coming back to that place
Atmosphere: 2
Food: 1
Service: 1
Chris Mock
It's McDonald's with staff that tries to make you feel welcomed and appreciated
Atmosphere: 5
Food: 5
Service: 5
Rhonda Oehmigen
Kid-friendliness: They have a large play room for kids
Food: 5
Service: 5
Recommended dishes: Cheeseburger
John Grubbs
Not friendly , don't want to do their job of ordering my own food though a machine. If I do then pay me hourly or give a discount. At least a machine is nice and doesn't talk down to you. Not coming back anymore period. Done with them.
Typically use mobile ordering and drive thru. There are times mobile ordering sends the same message of something wrong at their end. A bit frustrating, but the service and speed of ordering in person is still very efficient.
Friendly staff. Good food. Efficient time between ordering and receiving an order.
Only one time where an item was missed. The front of house staff immediately apologized and corrected the mistake.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Sausage Mcmuffin with Egg, Quarter Pounder Hamburger, Big Mac, Chicken Mcnuggets, Mcchicken, Cheeseburger, McDonald's Big Mac
It's annoying when you order food to go on the app, they then mess up the order. Ok, sure that happens...and there have been several times I just let it slide. but extra cheese is $.99 now. and extra patties add up too. I ordered both. I paid for both.
I went back through the drive through and waited my turn and got told to go to the 2nd window. Then more waiting to get brought part of the refund and having to show my already cold order for the rest of refund.
Seriously? a "quick meal" is now an incorrect, 20min extra wait, cold meal. Fast food cold means "trash" and this wasn't fast.
Great job Decorah McDonald's 👏
Atmosphere: 3
Food: 2
Service: 1
The short story: Most of the staff doesn't speak English, so they wouldn't come to the counter for my order, so after waiting close to 5 minutes - watching the employees look at me and walk away - I ordered at the kiosk. When my food came out, there was no drink. I said something to the person about this. She turned around, looked at me, and walked away. A person in a nearby booth said, "She doesn't speak English. She's going to get someone who does." I waited several minutes, as my food grew cold, then went to the counter and found someone who does speak English. I said, "You folks forgot my drink." Without apology or regret, she handed me a cup and turned away. I should have gone to the Culver's across the street.
Atmosphere: 3
Food: 4
Service: 1
Drive through for mocha frappe. Always a treat!!
Parking: Minimum 30 spaces in lot.
Wheelchair accessibility: Yes. This McDonalds is wheel chair accessible.
Food: 5
Service: 5
Recommended dishes: Mccafé Mocha Frappé
The food was delicious
Atmosphere: 5
Food: 5
Service: 5
They put onions and pickles on my hamburger, or cheeseburger rather, and I sent it back and they gave me the same exact burger back only with part of the onions scraped off, and they removed one pickle and left another on there. I know it was the same burger, cause there was a tiny bit of the burger that I took a bite out of And was prepared to give them a good rating because they were so nice, customer service was OK until they did that.
Atmosphere: 3
Food: 2
Service: 4
My order was wrong a few days ago. Tonight I spoke to the night manager who asked me to come in to get the order correct. He was fake nice over the phone. I ordered and they played passive aggressive and left me at the windows like 15 min until another vehicle came through. My food was worse than the first time. After waiting that long I thought fresh food at the least. My fry was stale cold and my sandwich bun upside-down. Clear passive aggressive for requesting better service. I would have paid for my food rather than this. Never coming back to that place
Atmosphere: 2
Food: 1
Service: 1
It's McDonald's with staff that tries to make you feel welcomed and appreciated
Atmosphere: 5
Food: 5
Service: 5
Kid-friendliness: They have a large play room for kids
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Not friendly , don't want to do their job of ordering my own food though a machine. If I do then pay me hourly or give a discount. At least a machine is nice and doesn't talk down to you. Not coming back anymore period. Done with them.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Good Food!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: World Famous Fries, Chicken Mcnuggets
Drive through was fast, hot and accurate.
Atmosphere: 5
Food: 5
Service: 5
disgusting bathrooms urinal overflowing
nice staff, food wait time little higher then average dining in
Atmosphere: 2
Food: 5
Service: 3
It's getting expensive $12 for a shake and fries!
Atmosphere: 3
Food: 3
Service: 3
They got it right!
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