Sandwich was soggy and tasted rancid I'll never go back there
Atmosphere: 1
Food: 1
Service: 1
Kiana McVay
My husband went to pick up some sandwiches and the lady behind the counter trying to make our sandwiches was throwing a temper tantrum saying she was gonna leave she kept running to the back then coming back out for no reason she seemed to be under the influence of something we are honestly scared to eat our sandwiches we will definitely not be eating here again
gabrielle marques
This place must be under new ownership or management . Service wasn’t this bad in the past. Workers clearly hate their job and put no effort into presentation or customer service. My sandwich was clearly an inconvenience on the girl that prepared it . She was more worried about looking at receipt to see if I left a tip for the poor service. Will eat at waukon location or elsewhere next time in decorah. If owner reads this , hire new help or properly train your staff so customers continue to come back to your establishment instead of leaving a bad review due to terrible service.
Atmosphere: 1
Food: 3
Service: 1
Dakota Lee
Came in today at around noon, so I expected there to be a lunch rush. But with a line to the door of customers in store plus continuous online orders the wait time was ridiculous. Another thing I was NOT enthused about; there were 3 workers. 2 making subs, 1 trying to ring up and keep online orders together. You could tell the 1 trying to keep orders together was stressed out/unhappy. And reason being is because her coworkers WOULD NOT communicate with her. After countless times asking what subs were with the online orders/ what subs were the customers in line, the 2 making the subs were rude with their responses to her. Needless to say as a ex subway employee I wasn’t happy with how I witnessed them treat her. Also there was no greeting people in the lines just straight “what do you want” etc. I’ll stick to Waukon or Monona from now on as I ALWAYS have a great experience with them.
Atmosphere: 3
Food: 3
Service: 2
bruce riley
Rude worker behind counter complaining about making so many sandwiches for dinner rush after having no customers for 3 hours. Sandwich allocation of condiments was poor. I opted to not order/try foot long nachos because I expected they wouldn't be properly made.
Atmosphere: 2
Food: 3
Service: 1
Lynette Wenthold
When we first arrived at the Decorah Iowa Subway, no one was by the counter. A young girl comes out from the back, never greets us and asks what we want. I ordered my sandwich. My husband went to order his hot honey chicken and the worker said they didn’t have that. So then my husband ordered the BBQ chicken and ahe looked at him like he was stupid and said ‘what?’ So he repeated himself. She said said ‘where do you see that’? He said on the menu board and then was told they didn’t have that either. That was at 5:00 pm and the store was going to be open 4 more hours. Did they even check with the managers to see if there were supplies somewhere? I paid for my sandwich and left to eat somewhere else. Also, they could have been cleaning instead of hanging out in the back as the glass around the vegetables could use a clean rag.
Atmosphere: 2
Food: 1
Service: 1
Missy Nolan
One guy was new and the other guy was a very patient and encouraging team mate. It was great service and yummy food
Atmosphere: 5
Food: 5
Service: 5
Jacob
I gave this place a one star because the workers were not wearing gloves, they looked disgusting like no offense but they were really dirty. Then the bread was super stale and the toppings tasted slimy. I do not recommend going here
Atmosphere: 1
Food: 2
Service: 1
Sumayah Dieng
Harvey the manager is rude and racist and refused to make an order for a black person. The yelled and screamed and kicked him out and hung up on me when I asked to cancel the order. I thought racism was dead but it is alive and well in Harvey and this subway location.
Atmosphere: 1
Food: 1
Service: 1
Justen Martinez
Went in there and all employees were stoned and rude and food was nasty
Stopped in to grab lunch, it was not nearly as busy as most Subways I go to. There were 4 of us inside ordering. At first glance the restaurants tables were all dirty and not wiped down. The chip, cookie, and bottled drink cooler were all near empty and workers were not overly friendly (no smiles, no hello just straight faces and a what are you having). As I ordered, a male came back in from being outside which the women inside were clearly not happy about. When he came back in he did not wash his hands just put gloves on and went about adding condiments to our sandwiches. After I checked out I took my cup to the soda machine where I started with Dr Pepper, that was out. I then went to the cherry coke, also out. I then told the gal at the counter who did go back and switch them out. Come on subway!!! Do better!!
Atmosphere: 1
Food: 3
Service: 2
Mr. Whiskers
I am not a big fan of Subway these years, but I decided to come here because nothing else sounded good in town for supper. I was surprised how good my bacon turkey avocado wrap was.
I was offered extra avocado since it was going to be thrown not too long from then. (being close to closing time). The maker of my wrap provided excellent service.
It was a very unexpected and pleasant experience visiting this Subway.
Atmosphere: 3
Food: 5
Service: 5
Laura Angulo
The chick making my sandwich leaned over and stuck her chest into it a minimum of three times all while making sandwiches with gloves half off and torn. Put onions on my sandwich that she had dropped. When we went to cash out the cashier lady snapped at us and held her hand up to interrupt us while we were telling her what we ordered. I've genuinely never had such a bad experience at a fast food establishment.
Atmosphere: 1
Food: 1
Service: 1
David “Dert” Weydert
Small store but clean and quick. Employees were friendly. Glad we stopped during our afternoon road trip ....
Atmosphere: 5
Food: 5
Service: 5
Joe Olivo
Placed an order with the app at this location. Immediately upon clicking submit I had realized my mistake. I tried calling the store repeatedly for over 30 minutes and the line was busy the entire time. There is zero percent chance the phone was busy every second of that half hour. The app showed by food was not made yet and I was over 3 hours drive away and I just wanted to cancel. Because the phone was never answered I'm out the cost of my order and also I'll never pick up the food so it will just sit there and eventually be thrown away. I'm not as upset about the lost money (because it was my mistake) but the customer service here was unacceptable.
Sandwich was soggy and tasted rancid I'll never go back there
Atmosphere: 1
Food: 1
Service: 1
My husband went to pick up some sandwiches and the lady behind the counter trying to make our sandwiches was throwing a temper tantrum saying she was gonna leave she kept running to the back then coming back out for no reason she seemed to be under the influence of something we are honestly scared to eat our sandwiches we will definitely not be eating here again
This place must be under new ownership or management . Service wasn’t this bad in the past. Workers clearly hate their job and put no effort into presentation or customer service. My sandwich was clearly an inconvenience on the girl that prepared it . She was more worried about looking at receipt to see if I left a tip for the poor service. Will eat at waukon location or elsewhere next time in decorah. If owner reads this , hire new help or properly train your staff so customers continue to come back to your establishment instead of leaving a bad review due to terrible service.
Atmosphere: 1
Food: 3
Service: 1
Came in today at around noon, so I expected there to be a lunch rush. But with a line to the door of customers in store plus continuous online orders the wait time was ridiculous. Another thing I was NOT enthused about; there were 3 workers. 2 making subs, 1 trying to ring up and keep online orders together. You could tell the 1 trying to keep orders together was stressed out/unhappy. And reason being is because her coworkers WOULD NOT communicate with her. After countless times asking what subs were with the online orders/ what subs were the customers in line, the 2 making the subs were rude with their responses to her. Needless to say as a ex subway employee I wasn’t happy with how I witnessed them treat her. Also there was no greeting people in the lines just straight “what do you want” etc. I’ll stick to Waukon or Monona from now on as I ALWAYS have a great experience with them.
Atmosphere: 3
Food: 3
Service: 2
Rude worker behind counter complaining about making so many sandwiches for dinner rush after having no customers for 3 hours. Sandwich allocation of condiments was poor. I opted to not order/try foot long nachos because I expected they wouldn't be properly made.
Atmosphere: 2
Food: 3
Service: 1
When we first arrived at the Decorah Iowa Subway, no one was by the counter. A young girl comes out from the back, never greets us and asks what we want. I ordered my sandwich. My husband went to order his hot honey chicken and the worker said they didn’t have that. So then my husband ordered the BBQ chicken and ahe looked at him like he was stupid and said ‘what?’ So he repeated himself. She said said ‘where do you see that’? He said on the menu board and then was told they didn’t have that either. That was at 5:00 pm and the store was going to be open 4 more hours. Did they even check with the managers to see if there were supplies somewhere? I paid for my sandwich and left to eat somewhere else. Also, they could have been cleaning instead of hanging out in the back as the glass around the vegetables could use a clean rag.
Atmosphere: 2
Food: 1
Service: 1
One guy was new and the other guy was a very patient and encouraging team mate. It was great service and yummy food
Atmosphere: 5
Food: 5
Service: 5
I gave this place a one star because the workers were not wearing gloves, they looked disgusting like no offense but they were really dirty. Then the bread was super stale and the toppings tasted slimy. I do not recommend going here
Atmosphere: 1
Food: 2
Service: 1
Harvey the manager is rude and racist and refused to make an order for a black person. The yelled and screamed and kicked him out and hung up on me when I asked to cancel the order. I thought racism was dead but it is alive and well in Harvey and this subway location.
Atmosphere: 1
Food: 1
Service: 1
Went in there and all employees were stoned and rude and food was nasty
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Stopped in to grab lunch, it was not nearly as busy as most Subways I go to. There were 4 of us inside ordering. At first glance the restaurants tables were all dirty and not wiped down. The chip, cookie, and bottled drink cooler were all near empty and workers were not overly friendly (no smiles, no hello just straight faces and a what are you having). As I ordered, a male came back in from being outside which the women inside were clearly not happy about. When he came back in he did not wash his hands just put gloves on and went about adding condiments to our sandwiches. After I checked out I took my cup to the soda machine where I started with Dr Pepper, that was out. I then went to the cherry coke, also out. I then told the gal at the counter who did go back and switch them out. Come on subway!!! Do better!!
Atmosphere: 1
Food: 3
Service: 2
I am not a big fan of Subway these years, but I decided to come here because nothing else sounded good in town for supper. I was surprised how good my bacon turkey avocado wrap was.
I was offered extra avocado since it was going to be thrown not too long from then. (being close to closing time). The maker of my wrap provided excellent service.
It was a very unexpected and pleasant experience visiting this Subway.
Atmosphere: 3
Food: 5
Service: 5
The chick making my sandwich leaned over and stuck her chest into it a minimum of three times all while making sandwiches with gloves half off and torn. Put onions on my sandwich that she had dropped. When we went to cash out the cashier lady snapped at us and held her hand up to interrupt us while we were telling her what we ordered. I've genuinely never had such a bad experience at a fast food establishment.
Atmosphere: 1
Food: 1
Service: 1
Small store but clean and quick. Employees were friendly. Glad we stopped during our afternoon road trip ....
Atmosphere: 5
Food: 5
Service: 5
Placed an order with the app at this location. Immediately upon clicking submit I had realized my mistake. I tried calling the store repeatedly for over 30 minutes and the line was busy the entire time. There is zero percent chance the phone was busy every second of that half hour. The app showed by food was not made yet and I was over 3 hours drive away and I just wanted to cancel. Because the phone was never answered I'm out the cost of my order and also I'll never pick up the food so it will just sit there and eventually be thrown away. I'm not as upset about the lost money (because it was my mistake) but the customer service here was unacceptable.
Atmosphere: 1
Food: 1
Service: 1
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