Jimmy John's
$ • Sandwich Shops, Fast Food
Hours:
3918 Fleur Dr #101, Des Moines
(515) 953-7435
About Jimmy John's
Customers' Favorites
Jimmy John's Reviews
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I ordered the beach club with chips. Not only did they give me the wrong chips but they didn’t add the turkey or avocado spread…The kids who work there are immature and should be supervised. I love Jimmy Johns but not this location.
Last two times Ive gone to this location Ive had horrible experiences. A couple weeks ago I go and the guy with a pony tail is completely rude to me, doesnt talk to me, I had to ask to order. This time around I went through the drive through and got the same worker. He was once again super rude, when ordering he just kept saying okay okay okay and wouldnt give me a total after I asked at the window. I had to ask for specific things multiple times and once I looked in the bag all...read full review
Ordered 3 30 sandwich platters for graduation party with the app. called before I did to be sure this was the best way to order. Ordered 4 days prior to needing. My husband went to pick up and he was told they had been busy all day and didn't get it done and now were out of bread. Didn't even try to make it right! Had to scramble to get food for party with 1/2 hour before guests scheduled to arrive. He went to subway and they made 30 foot long sandwiches without one complaint,...read full review
Ratings
Menu
Hours
| Monday | 10:30AM - 10PM |
| Tuesday | 10:30AM - 10PM |
| Wednesday | 10:30AM - 10PM |
| Thursday | 10:30AM - 10PM |
| Friday | 10:30AM - 10PM |
| Saturday | 10:30AM - 10PM |
| Sunday | 10:30AM - 10PM |
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Jimmy John's service can vary. On one occasion, the staff closing the restaurant were friendly and accommodating to a customer who arrived an hour before close. However, another customer had a different experience with a catering order. The order was not prepared as requested, leading to a wait and some items being out of stock. Additionally, there was an issue with a mustard order being mistaken for a "fancy bird seed mustard," causing confusion. The customer service in this instance was described as sarcastic and unhelpful. Despite this, the restaurant made things right by issuing a refund. In summary, while there have been issues with order accuracy and communication, the restaurant has taken steps to rectify mistakes.