Jimmy John's

3839 Merle Hay Rd, Des Moines
(515) 251-7827

Recent Reviews

Candace Pearson

This location is freaky SLOW! I called and canceled my order because it shouldn’t take over an hour for a deli sandwich and chips.

Service: 1

Debra Havens

For a place that claims to be "freaky fast," it has taken over 2 hours for my sandwiches to be delivered! You've got good sandwiches that can't be denied. But, I live only a few blocks from your store. If I could walk, I'd order pick-up. But, sadly, I can not. This is ridiculous!!!

Atmosphere: 3

Food: 3

Service: 1

Jerrica Yasumura

Whatever you do, DON’T get delivery. Took 90 mins for me to receive my order and my sandwich had maybe one slice of stretched out turkey and was missing the bacon it’s supposed to come with. Such a rip off. Had to also call after an hour and no update or food. Was told they were short staffed which I can understand but to wait that long and have my sandwich missing staple ingredients is beyond frustrating. I could understand if I customized it but this was a normal sandwich order.

Atmosphere: 1

Food: 1

Service: 1

Laycee Barnard

I ordered delivery through the app tonight. More than a hour went by, and I called to see where it was. I was told my order was at the bottom of the list and it will be out soon.Another hour and a half went by and I called again to ask where my order was this time. I spoke to the general manager and told him I didn’t receive my order. He told me to check my front door. He said “My driver left it at your front door.” When I told him I hadn’t received it, he became rude. I asked for a refund and he told me that he can do it this one time, but the next time he won’t be able to refund me, all because I didn’t receive my food. The sad part is I order from this Jimmy Johns quite often, but after tonight I’ll be taking my business elsewhere.

Food: 1

Service: 1

Elizabeth Chrzastek

Okay so I see the lack of meat is a PROBLEM at this location. My husband ordered a giant and got so much ingredients that it almost hid the fact he got one single slice of meat. Yall.. like see through one piece covering two inch. STRETCHED! The only thing my husband asked for was no tomatoes.. the sandwhich had lack of meat Xtra tomatoes ?DO NOT get the wrap, the jalapeños chicken is made with chicken SALAD.. not sliced, shredded or chuck...no..runny salad. So I voiced my grievances..to be told that this store was privately owned and may be going about things differently. The only GOOD thing about the visit was the cashier, he had a beautiful smile and warm embrace. He also didn't let whoever was glaring over his shoulder affect him.. great customer service HORRIBLE food.

Atmosphere: 1

Food: 1

Service: 4

Tracy Van Vleet

I ordered the turkey tom, the sliced wheat bread was all crust, just awful, I’ll try a different location next time.

Atmosphere: 4

Food: 1

Service: 3

C. P.

Never getting delivery from this location again. Sandwich wasn't made correctly and they gave me the wrong chips. Took about 50 minutes for deliveryFreaky fast my a** ?

Food: 2

Service: 2

Ryan Defenbaugh

It looks and feels like a Jimmy John’s but the service and food quality are severely lacking from JJ standards. I’d rather run up the road to the Johnston location where my order is always fresh and fast. I order the same sandwich every time and they either don’t read the special request or just don’t know how to make a simple sandwich.Today for instance, I asked for no tomato and add hot peppers. I got tomatoes and maybe 4 small pepper slices. I usually see a handful of peppers. I took two bites and couldn’t tell they even used peppers until I tore the whole thing apart to find them.

Atmosphere: 3

Food: 1

Service: 1

Megan Ratliff-Rader

I understand that I ordered a lil John but seriously one slice of meat and I have to pay for cheese? $4.29 for bread, Mayo and one slice of meat is a little pricey for me then add .38 for cheese ? I know I won’t be

Food: 1

Jaz foster

Gave it a few tries cuz it’s close to my home, but I will not be coming back to this location, staff is rude, and every time, I’m talking every single time I order a turkey tom they forget the tomato, seriously?? It’s in the name, how hard can it be? Staff seriously needs retraining or replaced if they make this error repeatedly.

Atmosphere: 1

Food: 1

Service: 1

Katy G.

The biggest shit show I have ever seen! Guy hitting a vape right in-front of me while slicing turkey! Also never washed his hands and they were all suppppeeerrr rude and slow! Literally made fun of me for asking for a mayo packet! Also was a mess in there! Nasty! Hygiene is clearly not a priority in this establishment! Will not be back!

carter wolbers

Ordered Doordash, order was confirmed and paid for. Never received my order even though Doordash confirmed it was delivered.

Atmosphere: 1

Food: 1

Service: 1

Breanna Weiland

Don’t order delivery from here, you can go to the grocery store, make and serve a 5 course meal, and your food will still be sitting at the store. Terribly slow. Especially on weekends.

Donald Scrimger

SSSSLLLOOOOOOWWWW. Several times now I have tried to order ahead of my scheduled lunch hour for delivery and all those times they have taken too long and I end up not being able to eat. Don’t expect a fast delivery from this store. Will not order delivery from here ever again.

S W.

Did carry out on some subs today and they were dripping in so much mayo. It was really gross!

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