Starbucks
3221 SE 14th St, Des Moines
(515) 243-7271
Recent Reviews
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Staff is very rude and have an attitude that your even there
My favorite location to visit by far. The employees are so sweet and friendly. They take time and get to know their customers too. ❤️
Atmosphere: 5
Food: 5
Service: 5
Brittany needs fired asap. She's a childish, rude, disgusting manager. I can't believe Starbucks would even employ someone who makes fun of the way someone looks. To make fun of a birth mark and put the name on someone's drink as "fetty" as in fetty wap, a one eyed famous rapper.... There's a special place in h3ll for her <3 Do better.
Atmosphere: 1
Food: 1
Service: 1
Management (Britney in specific) finds it appropriate to mock people with clear or potential disabilities. Bullying a customer for having a birthmark on his eye, repeatedly calling him "Fetty"/"Fetty Wap", referencing a rapper that is missing one eye. Absolutely gross behavior from anybody but especially someone in a position of power
Atmosphere: 1
Food: 1
Service: 1
MANAGER AT STARBUCKS BRITTANY! Was making fun of my man’s eye with a very noticeable birth mark. Repeatedly calling him Fetty as in Fetty Wap a rapper with a messed up eye. Then writing Fetty on my Starbucks drink. Claims she couldn’t hear his name, but that’s a big coincidence. He told me the two girls were giggling and they said “Fetty” as he was walking up.
rude customer service , overheard the workers making jokes about how someone looked cracking jokes thinking they were funny even went to the extreme and put their joke on his cup for his name … extremely unprofessional and unacceptable. Will never come
Atmosphere: 1
Food: 1
Service: 1
Coffee is just
Atmosphere: 1
Food: 1
Service: 3
Nice clean place to grab something to eat or buy a pack of cigarettes or buy something to
Atmosphere: 5
Food: 5
Service: 5
It's just a friendly place
Atmosphere: 5
Food: 5
Service: 5
New management offers poor customer service. I’ve been going to this location for years, and I’ve never had a problem until the most recently. Assistant manager seems to consistently be in a bad mood. As a result, this location has slowly deteriorated into an unwelcoming atmosphere.
Atmosphere: 3
Food: 2
Service: 1
Restaurantji Recommends
Coffee is just
Atmosphere: 1
Food: 1
Service: 3
This place would be a lot better if they could provide better customer service. The assistant manager acts like she’s above her job. They don’t make you feel welcomed. Being nice could go a long way.
Atmosphere: 1
Food: 1
Service: 1
Facing to an entrance inside the Hy-Vee grocery store. It makes fragrance of refreshing coffee for shoppers. It's a great thing to customers who love shopping around with a sip of Starbucks coffee. You'll get on it.
Atmosphere: 4
Food: 4
Service: 4
So this is just not for me. Now, don't get me wrong here. It's a fabulous place with great service. Great atmosphere. Fantastic stuff for "coffee" ☕ I guess I'm just a no bs ol fashioned kinda lady that likes her Folgers gourmet blend dark roast cup of coffee.
Atmosphere: 5
Food: 4
Service: 5
Bad customer service, bad communication, and, bad attitude. The girl who was taking the order made us feel unwelcome, rushed, and irritated.
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