The people are nice here, but every time I go to eat here. I order my usual which is 20 pc chicken nuggets with large fry, only issue is that every time I come here I pay for extra sauces and they never even give me one thing of sauce. This has happened multiple times now and I can always call it off to a random occurrence that day but it happens every single time.
Atmosphere: 3
Food: 3
Service: 2
James Pallos
Sucks how they push u away to making u order ur own food
I didnt get the sauce on my sandwich. But i went back for it and the new employee at the front was to patient and helped me without making me feel like i was wrong 😁 shes a keeper
Atmosphere: 4
Food: 3
Service: 5
octoberXIIrust
Great service even while busy, good was delicious, and the restaurant was very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator, French Fries
Alfredo Hernandez
It was hot as hell inside, plus it took like 20min for our food to be ready! And the kitchen didn't see to clean, also there was guy in the kitchen hitting the vape discussing never go here by anymeans
Atmosphere: 1
Food: 2
Service: 1
Brandy Renay
Ordered a chicken sandwich. Received a hamburger. Was in Badger before I realized I had the wrong item. Did not want to go back,so it went in the garbage.
Atmosphere: 3
Food: 2
Service: 1
Leo Wilkinson
Good service friendly people
Atmosphere: 5
Food: 4
Service: 5
Memphis Donahe
Clean atmosphere. Food was fresh. Service was great.
Atmosphere: 5
Food: 5
Service: 4
Riley Stanberg
Non-stop always getting my order wrong every time I go there and then complains when I go in and ask for the correct order.
Excellent Problem Resolution - Food Issue Handled Perfectly
Wendy's at 2313 5th Ave S in Fort Dodge showed exactly how customer service should work when problems arise.
Initial Issue: Visited on April 21st, 2025 at 5:52 PM and ordered an apple pecan chicken salad through the drive-thru. Unfortunately, the chicken came out dry and hard as a rock - completely inedible. This was clearly a food preparation problem.
Outstanding Customer Service: I went inside and showed the issue to the staff member. They immediately offered to remake the salad or substitute it with something else. No questions asked, no hassle - just immediate acknowledgment of the problem and a solution.
Great Resolution: I chose to go with a burger instead, and it was fresh and delicious. The substitute meal was prepared properly and tasted great, completely making up for the initial disappointment.
What They Did Right: The staff handled this situation exactly how it should be handled - quickly, professionally, and with a genuine desire to make things right. They turned a negative experience into a positive one through excellent customer service.
Future Improvement: While the service recovery was perfect, I hope they figure out what went wrong with the chicken preparation to prevent this from happening to future customers. Food quality control is important.
Store Details: Store #3015 - this location clearly trains their staff well on how to handle customer concerns.
Bottom Line: Despite the initial food quality issue, this location's commitment to customer satisfaction and immediate problem resolution deserves recognition. This is how restaurants should handle problems.
Great service recovery - hope they fix the kitchen processes to match their customer service standards.
Atmosphere: 5
Food: 3
Service: 5
Corey Alden
Terrible restaurant. Barely better than our local BK. Haven't had a good experience here. I'm gluten sensitive and order without a bun. Tonight they gave me a patty that was missing 1/3 of the meat with one dinky piece of lettuce. I've given them 3 strikes, and I won't return unless my life depends on it.
Atmosphere: 1
Food: 2
Service: 1
Kylie Larson
Took 30 mins from ordering speaker to window. Sodas were basically half water by the time we got to the window. Employees have terrible attitudes no matter what time of day you go. Food is decent but it's never worth it for the time that it takes and the negative service from teenage employees. Do better.
Atmosphere: 1
Food: 4
Service: 1
steven woodruff
Food is trash 🗑️... cold fries and burgers not fresh for spending $25 for two meals very disappointing will not be going there again ✌️
Atmosphere: 4
Food: 1
Service: 2
Jake Girard
When I went through the drive thru I asked if it was possible to get bacon on a sausage breakfast burrito, I was told yes and I was also charged extra for it, when I got home I noticed unfortunately there wasn’t any bacon on my burrito. However it still hit the spot, just a little disappointed. - Sunday March 2nd 10:00am
The people are nice here, but every time I go to eat here. I order my usual which is 20 pc chicken nuggets with large fry, only issue is that every time I come here I pay for extra sauces and they never even give me one thing of sauce. This has happened multiple times now and I can always call it off to a random occurrence that day but it happens every single time.
Atmosphere: 3
Food: 3
Service: 2
Sucks how they push u away to making u order ur own food
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: Baconator, Dave's Double, Spicy Chicken Sandwich
Clean, excellent service, great food!
Atmosphere: 5
Food: 5
Service: 5
I didnt get the sauce on my sandwich. But i went back for it and the new employee at the front was to patient and helped me without making me feel like i was wrong 😁 shes a keeper
Atmosphere: 4
Food: 3
Service: 5
Great service even while busy, good was delicious, and the restaurant was very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator, French Fries
It was hot as hell inside, plus it took like 20min for our food to be ready! And the kitchen didn't see to clean, also there was guy in the kitchen hitting the vape discussing never go here by anymeans
Atmosphere: 1
Food: 2
Service: 1
Ordered a chicken sandwich. Received a hamburger. Was in Badger before I realized I had the wrong item. Did not want to go back,so it went in the garbage.
Atmosphere: 3
Food: 2
Service: 1
Good service friendly people
Atmosphere: 5
Food: 4
Service: 5
Clean atmosphere. Food was fresh. Service was great.
Atmosphere: 5
Food: 5
Service: 4
Non-stop always getting my order wrong every time I go there and then complains when I go in and ask for the correct order.
Atmosphere: 2
Food: 1
Service: 3
Restaurantji Recommends
Excellent Problem Resolution - Food Issue Handled Perfectly
Wendy's at 2313 5th Ave S in Fort Dodge showed exactly how customer service should work when problems arise.
Initial Issue: Visited on April 21st, 2025 at 5:52 PM and ordered an apple pecan chicken salad through the drive-thru. Unfortunately, the chicken came out dry and hard as a rock - completely inedible. This was clearly a food preparation problem.
Outstanding Customer Service: I went inside and showed the issue to the staff member. They immediately offered to remake the salad or substitute it with something else. No questions asked, no hassle - just immediate acknowledgment of the problem and a solution.
Great Resolution: I chose to go with a burger instead, and it was fresh and delicious. The substitute meal was prepared properly and tasted great, completely making up for the initial disappointment.
What They Did Right: The staff handled this situation exactly how it should be handled - quickly, professionally, and with a genuine desire to make things right. They turned a negative experience into a positive one through excellent customer service.
Future Improvement: While the service recovery was perfect, I hope they figure out what went wrong with the chicken preparation to prevent this from happening to future customers. Food quality control is important.
Store Details: Store #3015 - this location clearly trains their staff well on how to handle customer concerns.
Bottom Line: Despite the initial food quality issue, this location's commitment to customer satisfaction and immediate problem resolution deserves recognition. This is how restaurants should handle problems.
Great service recovery - hope they fix the kitchen processes to match their customer service standards.
Atmosphere: 5
Food: 3
Service: 5
Terrible restaurant. Barely better than our local BK. Haven't had a good experience here. I'm gluten sensitive and order without a bun. Tonight they gave me a patty that was missing 1/3 of the meat with one dinky piece of lettuce. I've given them 3 strikes, and I won't return unless my life depends on it.
Atmosphere: 1
Food: 2
Service: 1
Took 30 mins from ordering speaker to window. Sodas were basically half water by the time we got to the window. Employees have terrible attitudes no matter what time of day you go. Food is decent but it's never worth it for the time that it takes and the negative service from teenage employees. Do better.
Atmosphere: 1
Food: 4
Service: 1
Food is trash 🗑️... cold fries and burgers not fresh for spending $25 for two meals very disappointing will not be going there again ✌️
Atmosphere: 4
Food: 1
Service: 2
When I went through the drive thru I asked if it was possible to get bacon on a sausage breakfast burrito, I was told yes and I was also charged extra for it, when I got home I noticed unfortunately there wasn’t any bacon on my burrito. However it still hit the spot, just a little disappointed. - Sunday March 2nd 10:00am
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito Bacon
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