Great service even while busy, good was delicious, and the restaurant was very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator, French Fries
Alfredo Hernandez
It was hot as hell inside, plus it took like 20min for our food to be ready! And the kitchen didn't see to clean, also there was guy in the kitchen hitting the vape discussing never go here by anymeans
Atmosphere: 1
Food: 2
Service: 1
Brandy Renay
Ordered a chicken sandwich. Received a hamburger. Was in Badger before I realized I had the wrong item. Did not want to go back,so it went in the garbage.
Atmosphere: 3
Food: 2
Service: 1
Leo Wilkinson
Good service friendly people
Atmosphere: 5
Food: 4
Service: 5
Memphis Donahe
Clean atmosphere. Food was fresh. Service was great.
Atmosphere: 5
Food: 5
Service: 4
Riley Stanberg
Non-stop always getting my order wrong every time I go there and then complains when I go in and ask for the correct order.
Atmosphere: 2
Food: 1
Service: 3
Omega Net2161
Excellent Problem Resolution - Food Issue Handled Perfectly
Wendy's at 2313 5th Ave S in Fort Dodge showed exactly how customer service should work when problems arise.
Initial Issue: Visited on April 21st, 2025 at 5:52 PM and ordered an apple pecan chicken salad through the drive-thru. Unfortunately, the chicken came out dry and hard as a rock - completely inedible. This was clearly a food preparation problem.
Outstanding Customer Service: I went inside and showed the issue to the staff member. They immediately offered to remake the salad or substitute it with something else. No questions asked, no hassle - just immediate acknowledgment of the problem and a solution.
Great Resolution: I chose to go with a burger instead, and it was fresh and delicious. The substitute meal was prepared properly and tasted great, completely making up for the initial disappointment.
What They Did Right: The staff handled this situation exactly how it should be handled - quickly, professionally, and with a genuine desire to make things right. They turned a negative experience into a positive one through excellent customer service.
Future Improvement: While the service recovery was perfect, I hope they figure out what went wrong with the chicken preparation to prevent this from happening to future customers. Food quality control is important.
Store Details: Store #3015 - this location clearly trains their staff well on how to handle customer concerns.
Bottom Line: Despite the initial food quality issue, this location's commitment to customer satisfaction and immediate problem resolution deserves recognition. This is how restaurants should handle problems.
Great service recovery - hope they fix the kitchen processes to match their customer service standards.
Atmosphere: 5
Food: 3
Service: 5
Corey Alden
Terrible restaurant. Barely better than our local BK. Haven't had a good experience here. I'm gluten sensitive and order without a bun. Tonight they gave me a patty that was missing 1/3 of the meat with one dinky piece of lettuce. I've given them 3 strikes, and I won't return unless my life depends on it.
Atmosphere: 1
Food: 2
Service: 1
Kylie Larson
Took 30 mins from ordering speaker to window. Sodas were basically half water by the time we got to the window. Employees have terrible attitudes no matter what time of day you go. Food is decent but it's never worth it for the time that it takes and the negative service from teenage employees. Do better.
Atmosphere: 1
Food: 4
Service: 1
steven woodruff
Food is trash 🗑️... cold fries and burgers not fresh for spending $25 for two meals very disappointing will not be going there again ✌️
When I went through the drive thru I asked if it was possible to get bacon on a sausage breakfast burrito, I was told yes and I was also charged extra for it, when I got home I noticed unfortunately there wasn’t any bacon on my burrito. However it still hit the spot, just a little disappointed. - Sunday March 2nd 10:00am
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito Bacon
Lala hatch
I love they take pride in the quality of food they put out. Not a lot of places here, and I love that. They can't help their location. I hate the smell of the dog food company across the street. Never have I encountered a dog factory that smelled so horrible. It turns me from going, and I hate that because this place is one of the best.
Atmosphere: 5
Food: 5
Service: 5
Carl Pace
Good fish sandwich for Lent. Fish was hot, crispy and good tasting. Staff was courteous and friendly.
Atmosphere: 4
Food: 5
Service: 5
Jennifer Wright
Wendy's food as a whole and as a company, is honestly incredible. So delicious. However, Wendy's in Fort Dodge has completely massacred this image. Whenever I'm out of town, I love to go to Wendy's because I know I can't get it like that in my hometown. Ever since the new owners bought the place, it has been downhill. Everyone I've spoken to about this has said the same thing. Wendy's of Fort Dodge is terrible. A year ago I ordered a Caesar Salad and a homestyle Lemonade, and after consuming my meal, I had the worst food poisoning of my life. I didn't go back to Wendy's for about eight months. I didn't trust it; not the food, nor the employees. When I finally started going back, the drive thru speed had dwindled even more so than before. The drive through takes a very long time. I thought it was meant for speed? On average every time I go and decide to stick it through, three cars leave the drive-thru, and some even leave after ordering. Just last night, I went to Wendy's to pick up my Mobile Order of a Son of Baconator and a Large Fry. I was in the drive through lane from 7:33 pm to 8:02 pm. I kept count this time, especially because I had somewhere to be. It should absolutely never take 29 minutes to pick up a mobile order. I would have left the line if I hadn't already paid. I shouldn't have HAD to pay for that kind of service. The car in front of me in the line had been at the window for ten minutes (I kept track, this is no over-exaggeration) and I could have had my food that much earlier if they had them pull forward to speed up the line. When I finally received my food, my burger was dry, my fries were cold, and my cheese sauce ( I asked for this at the window because it's not available to order on the app) was lumpy and not heated correctly. There was also no apology at the window for the time taken, and there was no sense of urgency being displayed inside the building, I could see workers just standing around. Once again, 3-4 cars left the drive-thru lane last night during that half-an-hour I was waiting for my food. Fort Dodge is sick of this kind of service. Sell this place back to Mark and Kyle, bring them back. Give it to them at a discount too, since this place's worth and reputation has been depreciated since new ownership has taken place. You've had your chances, and I will not be coming back until something drastic has changed, and I won't come back before then for Wendy's food even if it was given to me for free.
Most Sincerely, Jennifer Wright
Atmosphere: 1
Food: 2
Service: 1
Mike Carlson
Pretty good food, service wasn't the fastest but they looked a little short staffed.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Wendy’S Baked Potatoes, Chili, Chili Cheese Fries, Baconator Fries, Cheese Fries, French Fries
Great service even while busy, good was delicious, and the restaurant was very clean.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baconator, French Fries
It was hot as hell inside, plus it took like 20min for our food to be ready! And the kitchen didn't see to clean, also there was guy in the kitchen hitting the vape discussing never go here by anymeans
Atmosphere: 1
Food: 2
Service: 1
Ordered a chicken sandwich. Received a hamburger. Was in Badger before I realized I had the wrong item. Did not want to go back,so it went in the garbage.
Atmosphere: 3
Food: 2
Service: 1
Good service friendly people
Atmosphere: 5
Food: 4
Service: 5
Clean atmosphere. Food was fresh. Service was great.
Atmosphere: 5
Food: 5
Service: 4
Non-stop always getting my order wrong every time I go there and then complains when I go in and ask for the correct order.
Atmosphere: 2
Food: 1
Service: 3
Excellent Problem Resolution - Food Issue Handled Perfectly
Wendy's at 2313 5th Ave S in Fort Dodge showed exactly how customer service should work when problems arise.
Initial Issue: Visited on April 21st, 2025 at 5:52 PM and ordered an apple pecan chicken salad through the drive-thru. Unfortunately, the chicken came out dry and hard as a rock - completely inedible. This was clearly a food preparation problem.
Outstanding Customer Service: I went inside and showed the issue to the staff member. They immediately offered to remake the salad or substitute it with something else. No questions asked, no hassle - just immediate acknowledgment of the problem and a solution.
Great Resolution: I chose to go with a burger instead, and it was fresh and delicious. The substitute meal was prepared properly and tasted great, completely making up for the initial disappointment.
What They Did Right: The staff handled this situation exactly how it should be handled - quickly, professionally, and with a genuine desire to make things right. They turned a negative experience into a positive one through excellent customer service.
Future Improvement: While the service recovery was perfect, I hope they figure out what went wrong with the chicken preparation to prevent this from happening to future customers. Food quality control is important.
Store Details: Store #3015 - this location clearly trains their staff well on how to handle customer concerns.
Bottom Line: Despite the initial food quality issue, this location's commitment to customer satisfaction and immediate problem resolution deserves recognition. This is how restaurants should handle problems.
Great service recovery - hope they fix the kitchen processes to match their customer service standards.
Atmosphere: 5
Food: 3
Service: 5
Terrible restaurant. Barely better than our local BK. Haven't had a good experience here. I'm gluten sensitive and order without a bun. Tonight they gave me a patty that was missing 1/3 of the meat with one dinky piece of lettuce. I've given them 3 strikes, and I won't return unless my life depends on it.
Atmosphere: 1
Food: 2
Service: 1
Took 30 mins from ordering speaker to window. Sodas were basically half water by the time we got to the window. Employees have terrible attitudes no matter what time of day you go. Food is decent but it's never worth it for the time that it takes and the negative service from teenage employees. Do better.
Atmosphere: 1
Food: 4
Service: 1
Food is trash 🗑️... cold fries and burgers not fresh for spending $25 for two meals very disappointing will not be going there again ✌️
Atmosphere: 4
Food: 1
Service: 2
Restaurantji Recommends
When I went through the drive thru I asked if it was possible to get bacon on a sausage breakfast burrito, I was told yes and I was also charged extra for it, when I got home I noticed unfortunately there wasn’t any bacon on my burrito. However it still hit the spot, just a little disappointed. - Sunday March 2nd 10:00am
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito Bacon
I love they take pride in the quality of food they put out. Not a lot of places here, and I love that. They can't help their location. I hate the smell of the dog food company across the street. Never have I encountered a dog factory that smelled so horrible. It turns me from going, and I hate that because this place is one of the best.
Atmosphere: 5
Food: 5
Service: 5
Good fish sandwich for Lent. Fish was hot, crispy and good tasting. Staff was courteous and friendly.
Atmosphere: 4
Food: 5
Service: 5
Wendy's food as a whole and as a company, is honestly incredible. So delicious.
However, Wendy's in Fort Dodge has completely massacred this image. Whenever I'm out of town, I love to go to Wendy's because I know I can't get it like that in my hometown. Ever since the new owners bought the place, it has been downhill. Everyone I've spoken to about this has said the same thing. Wendy's of Fort Dodge is terrible.
A year ago I ordered a Caesar Salad and a homestyle Lemonade, and after consuming my meal, I had the worst food poisoning of my life. I didn't go back to Wendy's for about eight months. I didn't trust it; not the food, nor the employees. When I finally started going back, the drive thru speed had dwindled even more so than before. The drive through takes a very long time. I thought it was meant for speed? On average every time I go and decide to stick it through, three cars leave the drive-thru, and some even leave after ordering.
Just last night, I went to Wendy's to pick up my Mobile Order of a Son of Baconator and a Large Fry. I was in the drive through lane from 7:33 pm to 8:02 pm. I kept count this time, especially because I had somewhere to be. It should absolutely never take 29 minutes to pick up a mobile order. I would have left the line if I hadn't already paid. I shouldn't have HAD to pay for that kind of service. The car in front of me in the line had been at the window for ten minutes (I kept track, this is no over-exaggeration) and I could have had my food that much earlier if they had them pull forward to speed up the line.
When I finally received my food, my burger was dry, my fries were cold, and my cheese sauce ( I asked for this at the window because it's not available to order on the app) was lumpy and not heated correctly. There was also no apology at the window for the time taken, and there was no sense of urgency being displayed inside the building, I could see workers just standing around.
Once again, 3-4 cars left the drive-thru lane last night during that half-an-hour I was waiting for my food. Fort Dodge is sick of this kind of service. Sell this place back to Mark and Kyle, bring them back. Give it to them at a discount too, since this place's worth and reputation has been depreciated since new ownership has taken place.
You've had your chances, and I will not be coming back until something drastic has changed, and I won't come back before then for Wendy's food even if it was given to me for free.
Most Sincerely,
Jennifer Wright
Atmosphere: 1
Food: 2
Service: 1
Pretty good food, service wasn't the fastest but they looked a little short staffed.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Wendy’S Baked Potatoes, Chili, Chili Cheese Fries, Baconator Fries, Cheese Fries, French Fries
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