The Open Flame Steakhouse
$$ • Steakhouses
Hours:
225 Main St, Gilbert
(515) 232-9745
About The Open Flame Steakhouse
Customers' Favorites
BBQ Bacon Cheeseburger
Cheddar Cheese Balls
Grill Your Own Steak
Ribeye Steak Dinner
Breaded Mushrooms
Steak Sandwich
Potato Skins
Great Steaks
Baked Potato
Onion Rings
The Open Flame Steakhouse Reviews
Ratings
Menu
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Hours
| Monday | 4 - 9PM |
| Tuesday | 4 - 9PM |
| Wednesday | 4 - 9PM |
| Thursday | 4 - 9PM |
| Friday | 9AM - 10PM |
| Saturday | 11AM - 2PM 4 - 10PM |
| Sunday | Closed |
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The Open Flame Steakhouse offers delicious food in a cozy environment, but could benefit from additional staff to improve service quality. The waiter, who also served as a bartender and busboy, seemed overwhelmed and lacked proper training in customer service. Customers felt rushed when ordering, with the waiter bluntly saying "Next" instead of taking orders politely. Some hygiene concerns were raised as well, with reports of thumbs in dishes while serving. Despite these challenges, the food quality was praised, and there is hope for improvement with better training for the staff. Overall, while the experience was mixed, the potential for a great dining experience is there with some adjustments.