Rolling Wok Asian Cuisine & Pho

-10 stars if I could. I placed an order for pick up to be ready between 5:30-5:40. I arrived at 5:40 and was told my order would be 20-25 minutes. I requested to cancel the order and the staff said they couldn’t due to it being ordered through Door Dash. (Your order online platform mind you).
They said they would start making the food and after waiting 35 minutes in store, they said Door Dash showed the order cancel request. I’ve wasted a hour of my time for no food.
$60 for 2 Chinese dinners never received. Find a place that actually delivers on their food in a reasonable time

**In response to the owners, you have misunderstood the initial complaint. Your restaurant had 3 tables when I walked in (2 of which already had their food). I walked in at 5:40 which was the end of my quoted window via Door Dash, and you informed me my food hadn’t even been started and it would be all of 20-25 minutes. Due to this delay, I wanted to cancel the order immediately.
I placed my order ahead of time as a goal to pick up a dinner, take it to my home 15 minutes away to enjoy a good meal with my family before having to drive that evening another 2 hours. You telling me I was going to have to wait inside for another 25 minutes when I already had a long night ahead was not ideal and you had no way of assisting me to cancel my order. I simply wanted to leave and find an alternative (and now quick) option for food. I waited until 6:05 only for you to come out and say the order showed as canceled (which I told your employee I had attempted to cancel but because Door Dash said the order wouldn’t be refunded, I did not want to proceed with the cancellation and waste the $60 that had been spent) and I would not be receiving food.
Our family supports local restaurants weekly. By reading your responses to other “negative” reviews, your business appears to take the approach to be snarky to anyone who comments about bland flavors or poor service. I’m sure you’ll leave another lovely remark, but nonetheless, we will not be recommending your “family” business to friends or plan to ever return. Plenty of other good local Asian cuisines in the metro. Hell, maybe I’ll even grab some of that good old chain restaurant food you recommended we try.

Service is always good from our waitress

Rolling Wok is always phenomenal. 100% worth trying if you're in the area.

Food was delicious!, had the spring rolls & pho brisket. The waitress was very sweet and the place is a cozy spot. Would definitely come back again.

Tried the shrimp spring rolls, those were pretty good but I wish they had a peanut sauce to go with it instead of some type of oil sauce and crushed peanuts on the side. The pho was a bit underwhelming, the broth itself was bland and not flavorful. I LOVE pho and was craving it this day, it did not hit the spot like I thought it would. I’ve tried many pho spots and I probably wouldn’t come here again for the pho, although maybe other items are better.

Unfortunately, we came to dine in, and the dining room is closed, so we did drive through. The food is great. We've been here many times before and drove from the other side of town because it is our favorite Asian restaurant.

The pho special was incredible and very nice servers! Highly recommend this place!

Good place for lunch! Enjoy the selectable spice level for the dishes. The drunken noodles and angry stir fry are both good choices. Great rangoons too!

They never answer the phone . Called at 630 on a Saturday. . Foods good but can never get an order in . The hours are very inconsistent.

Food: 5

Service: 1

The wings and Khao Piek noodles are the best here!

Atmosphere: 5

Food: 5

Service: 5

The most stupid hours. Gg

It’s not even opened. Waste of time

Atmosphere: 1

Food: 1

Service: 1

One of my favorites on the Westside of the metro. Great menu. Make sure to try the Panang Curry or the Pad Thai.
I didn't go all out on the rating due to an inconsistency of available dishes and hours.

Atmosphere: 4

Food: 4

Service: 5

Amazing service and very good food.

Atmosphere: 4

Food: 4

Service: 5

Food was terrible. Pho tasted like the broth was store bought and the rice dish was swimming in a soup rather than sauce.