Every time I go to charlottes kitchen in indianola it's always great food and great service! The crab Rangoon Mac and cheese bowl is my favorite of theirs. Cheese curds and fries are also really good.
Whitney Means
It has been our family favorite since moving to Indianola!!! The food is better than Chick-fil-A, in our opinion! The service is so kind and welcoming, it feels like home, and we love to play games as a family after we eat! Highly recommend whether you dine in or take out through the convenient drive thru!
Rusti Wood
Great lunch. Stop fast, affordable and fresh food. Fun atmosphere with simple decor but very welcoming.
Mary Roberts
Had the Crab Rangoon salad & Crab Rangoon sandwich with Mac & Cheese. Both were generous & DELICIOUS!
Blanca L-J
Very nice counter help, delicious chicken sandwiches and GREAT BRUSSEL SPROUTS! The Johnston location needs walls touched up and windows cleaed but it's winter in Iowa.
A. Van Helsing
Ordered two fries. Best fries. Very warm friendly environment :) very hospitality. Very kind. Thank you. 🙏 😊 good warm fries.
Tim T.
Food here is surprisingly good, and well priced. It is fast food, but it's at the upper end of the quality spectrum.
jeff mcdonald
It's awesome.
A
Charlotte’s Kitchen consistently delivers incredible food. Their chicken sandwiches, fresh salads, loaded tots, crispy fries, and that famous Char sauce are absolutely amazing. The flavors are worth every penny—even though the prices are a bit high.
However, there’s one recurring issue that’s hard to ignore: missing sauces. We’ve visited Charlotte’s more than 10 times in the past few months, and almost every time, we’ve paid for extra sauces that weren’t put in our bag. It’s frustrating because it feels avoidable—the receipt clearly shows what should go in the bag, so why is this happening so often?
We’ve started checking our bag in the parking lot before leaving, and more often than not, we’ve had to go back inside to get the sauces we paid for. It’s frustrating because it feels like such a simple thing to get right, yet it keeps happening. When customers are paying extra, attention to detail should be a priority.
We’ll continue to support Charlotte’s because the food is some of the best in town, but we hope this is something they can work on. A small change, like ensuring every order is triple-checked, could go a long way in making sure customers leave completely satisfied.
On a smaller note, the soda machine could use a little more syrup and carbonation to bring it up to par with their stellar food.
We truly want to see Charlotte’s succeed and will keep coming back. Fixing these small but frustrating issues would make the experience just as amazing as the food.
10/10 very good place to eat the fries and ranch are my favorite and they have the BEST shakes new fun flavor each month
John Crichton
The customer service at this location is absolutely terrible and does not seem to value retaining a loyal customer base.
As regulars who love the food, we have unfortunately had repeated issues with the quality of our orders. Initially, the manager, Shawn/Shaun (unsure of the spelling), was kind enough to redo our orders when problems arose. However, over time, the compensation for these recurring issues has diminished, showing a clear lack of concern for customer satisfaction.
Most recently, we ordered over $50 worth of food, only to receive undercooked fries—so raw you could taste and feel the crunch of uncooked potato—and chicken that was rubbery and off-putting. As we live an hour away and have tight schedules, we called within the week to address the issue. Instead of offering a refund or a redo of the order (as most reputable establishments would), we were offered a mere 10% discount on our next order.
This is unacceptable. We expect quality food and proper resolution when issues arise, especially from a place we've supported regularly. Sadly, this experience has made it clear that this establishment does not value its customers.
My family and I will no longer be ordering from here.
Leon Spargo
The Nashville hot sandwich was good. But I really expected a little more heat. I've had spicier chicken sandwiches at Casey's. The service was excellent. It's just a bunch of tables in a room, so there is no atmosphere to speak of. The lettuce on the sandwich is an absolute waste. It just instantly gets wilted beyond recognition. But I will be back for another sandwich and just request leaving the lettuce off. The fries were good, but lacked salt. There was no ketchup for my fries, and all of my napkins were saturated with some oily looking substance.
Gretchen Schrock
I always love the food here! It’s a unique twist and a classic chicken sandwich. The business itself is clean and service is always friendly and helpful.
Best food I’ve had in my entire life. Must try
Every time I go to charlottes kitchen in indianola it's always great food and great service! The crab Rangoon Mac and cheese bowl is my favorite of theirs. Cheese curds and fries are also really good.
It has been our family favorite since moving to Indianola!!!
The food is better than Chick-fil-A, in our opinion!
The service is so kind and welcoming, it feels like home, and we love to play games as a family after we eat!
Highly recommend whether you dine in or take out through the convenient drive thru!
Great lunch. Stop fast, affordable and fresh food. Fun atmosphere with simple decor but very welcoming.
Had the Crab Rangoon salad & Crab Rangoon sandwich with Mac & Cheese. Both were generous & DELICIOUS!
Very nice counter help, delicious chicken sandwiches and GREAT BRUSSEL SPROUTS!
The Johnston location needs walls touched up and windows cleaed but it's winter in Iowa.
Ordered two fries. Best fries. Very warm friendly environment :) very hospitality. Very kind. Thank you. 🙏 😊 good warm fries.
Food here is surprisingly good, and well priced. It is fast food, but it's at the upper end of the quality spectrum.
It's awesome.
Charlotte’s Kitchen consistently delivers incredible food. Their chicken sandwiches, fresh salads, loaded tots, crispy fries, and that famous Char sauce are absolutely amazing. The flavors are worth every penny—even though the prices are a bit high.
However, there’s one recurring issue that’s hard to ignore: missing sauces. We’ve visited Charlotte’s more than 10 times in the past few months, and almost every time, we’ve paid for extra sauces that weren’t put in our bag. It’s frustrating because it feels avoidable—the receipt clearly shows what should go in the bag, so why is this happening so often?
We’ve started checking our bag in the parking lot before leaving, and more often than not, we’ve had to go back inside to get the sauces we paid for. It’s frustrating because it feels like such a simple thing to get right, yet it keeps happening. When customers are paying extra, attention to detail should be a priority.
We’ll continue to support Charlotte’s because the food is some of the best in town, but we hope this is something they can work on. A small change, like ensuring every order is triple-checked, could go a long way in making sure customers leave completely satisfied.
On a smaller note, the soda machine could use a little more syrup and carbonation to bring it up to par with their stellar food.
We truly want to see Charlotte’s succeed and will keep coming back. Fixing these small but frustrating issues would make the experience just as amazing as the food.
Restaurantji Recommends
10/10 very good place to eat the fries and ranch are my favorite and they have the BEST shakes new fun flavor each month
The customer service at this location is absolutely terrible and does not seem to value retaining a loyal customer base.
As regulars who love the food, we have unfortunately had repeated issues with the quality of our orders. Initially, the manager, Shawn/Shaun (unsure of the spelling), was kind enough to redo our orders when problems arose. However, over time, the compensation for these recurring issues has diminished, showing a clear lack of concern for customer satisfaction.
Most recently, we ordered over $50 worth of food, only to receive undercooked fries—so raw you could taste and feel the crunch of uncooked potato—and chicken that was rubbery and off-putting. As we live an hour away and have tight schedules, we called within the week to address the issue. Instead of offering a refund or a redo of the order (as most reputable establishments would), we were offered a mere 10% discount on our next order.
This is unacceptable. We expect quality food and proper resolution when issues arise, especially from a place we've supported regularly. Sadly, this experience has made it clear that this establishment does not value its customers.
My family and I will no longer be ordering from here.
The Nashville hot sandwich was good. But I really expected a little more heat. I've had spicier chicken sandwiches at Casey's.
The service was excellent.
It's just a bunch of tables in a room, so there is no atmosphere to speak of.
The lettuce on the sandwich is an absolute waste. It just instantly gets wilted beyond recognition.
But I will be back for another sandwich and just request leaving the lettuce off.
The fries were good, but lacked salt.
There was no ketchup for my fries, and all of my napkins were saturated with some oily looking substance.
I always love the food here! It’s a unique twist and a classic chicken sandwich. The business itself is clean and service is always friendly and helpful.
First time and food was good.
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