Waited an hour to get a carry out order. Food was supposed to be ready to pick up at 7:10 but I didn't get my order until after 8 pm. Wanted to just cancel after waiting half an hour but there was no way to get a refund or cancel the order on the app since I had already paid ahead online. Pizza hut is usually great but do NOT go to this location.
Atmosphere: 1
Food: 3
Service: 1
Carson Kline
If you are considering ordering from here, good luck, because you will not only get your food wayyyy later than expected, but when it finally arrives, you will be missing something. I have ordered here a few times and there is ALWAYS something missing even though they put a sticker on the box that says our order has been checked for quality and accuracy!! They take extremely long and on every single DoorDash order I’ve had, my original driver quits because they are taking too long to make my order. They will not be getting any more money from me.
Atmosphere: 1
Food: 1
Service: 1
Jeremy Tabor
Ordered a medium pan & breadsticks. Got a thin crust with cold, hard breadsticks.
Food: 1
Service: 1
Christian Marsh
Lady had a terrible attitude and was incredibly rude to myself and another customer. Recommend any other Pizza Hut besides this location. Awful service unfortunately.
Atmosphere: 1
Service: 1
ryan johnson
I came in to grab my pick up order and was meet by an extremely rude woman claiming to be the GM se had glossy red eyes and was slurring her words the whole time. She said her name was Ashley. I would not recommend ordering from this store based off of the customer service received and the terrible food safety protocols I observed while in the store. Cooperate needs to look into this matter. I ended up cancelling my order and leaving.
Atmosphere: 1
Food: 1
Service: 1
Julie Starman
There was almost no sauce on the pizza and very little cheese. It was overcooked and had zero flavor. The last time I ordered from there, my wings were raw in the middle. When I called to complain I got an answering service. I've never had such awful pizza from a Pizza Hut. Ever. Will not be going back. This was at the 1st Ave store in Iowa City.
Atmosphere: 1
Food: 1
Service: 2
Sandra O'Toole
Pan pizza crust was crispy and delicious. Best pizza I've had in a while.
Vegetarian options: Pizza crust is vegan, but cheese is not.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Mtn Dew, Personal Pan Pizza, Marinara Dip
James Surratt
Food tasted great and hot.
Atmosphere: 5
Food: 5
Service: 5
dundee 969
Awsome place, if something is wrong they will make it right.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
James L Parker
Food: My kids loved the BBQ chicken pizza. The beef brisket should not be combined with caramelized onions and roasted peppers on BBQ sauce. Not enjoyable. Brownie was amazing! I'd give it another star but getting another person's 5 pepperoni pizzas with peppers turned me off a bit I guess and lefty me a little too salty to enjoy my meal.
Service: received another person's order in error and was told to call the store about it by the first delivery driver. Called the store number and was connected to a corporate call center. The lady who answered was perfect, was compassionate about the inconvenience the error caused, and got my order resubmitted. When the 2nd delivery driver arrived with my complete order along with an empty box, he told me he had to collect my order's amount in cash. Nice try, dude. He showed me something to validate his claim and I explained I had already paid by credit card and would not be paying anything. This was followed by blah, blah, sob, blah, blah, sob, sob, blah, I don't know. Then he left my porch and headed to his car, while I looked at the paper receipt taped to one of my boxes. Huh! Wouldn't you know, receipt indicated paid in full, with a double digit driver tip, and nothing was due. Go figure.
Atmosphere: beautiful, sunny, clear blue autumn day on my front porch, steady breeze, temperature about 76. What's not to love?
I ordered pasta, a pizza, and breadsticks. Instead of getting pizza and breadsticks I received 2 orders of breadsticks. I called the store and he told me there was no way that could have happened. I offered to send him a picture. He then tried to blame the delivery person. He said there was nothing that he could do. I asked for my money back and he refused. He just kept saying it wasn't his mistake and there's no way it could have happened. I asked him to have the manager call me and he told me he was the manager but there was a general manager and he would have her call me back. No call. To say I'm disappointed is an understatement. I will not be ordering from this store again.
Food: 1
Service: 1
Zoey James
My favorite Pizza Hut ever, very accommodating ?????
Waited an hour to get a carry out order. Food was supposed to be ready to pick up at 7:10 but I didn't get my order until after 8 pm. Wanted to just cancel after waiting half an hour but there was no way to get a refund or cancel the order on the app since I had already paid ahead online. Pizza hut is usually great but do NOT go to this location.
Atmosphere: 1
Food: 3
Service: 1
If you are considering ordering from here, good luck, because you will not only get your food wayyyy later than expected, but when it finally arrives, you will be missing something. I have ordered here a few times and there is ALWAYS something missing even though they put a sticker on the box that says our order has been checked for quality and accuracy!! They take extremely long and on every single DoorDash order I’ve had, my original driver quits because they are taking too long to make my order. They will not be getting any more money from me.
Atmosphere: 1
Food: 1
Service: 1
Ordered a medium pan & breadsticks. Got a thin crust with cold, hard breadsticks.
Food: 1
Service: 1
Lady had a terrible attitude and was incredibly rude to myself and another customer. Recommend any other Pizza Hut besides this location. Awful service unfortunately.
Atmosphere: 1
Service: 1
I came in to grab my pick up order and was meet by an extremely rude woman claiming to be the GM se had glossy red eyes and was slurring her words the whole time. She said her name was Ashley. I would not recommend ordering from this store based off of the customer service received and the terrible food safety protocols I observed while in the store. Cooperate needs to look into this matter. I ended up cancelling my order and leaving.
Atmosphere: 1
Food: 1
Service: 1
There was almost no sauce on the pizza and very little cheese. It was overcooked and had zero flavor. The last time I ordered from there, my wings were raw in the middle. When I called to complain I got an answering service. I've never had such awful pizza from a Pizza Hut. Ever. Will not be going back. This was at the 1st Ave store in Iowa City.
Atmosphere: 1
Food: 1
Service: 2
Pan pizza crust was crispy and delicious. Best pizza I've had in a while.
Vegetarian options: Pizza crust is vegan, but cheese is not.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Mtn Dew, Personal Pan Pizza, Marinara Dip
Food tasted great and hot.
Atmosphere: 5
Food: 5
Service: 5
Awsome place, if something is wrong they will make it right.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Food: My kids loved the BBQ chicken pizza. The beef brisket should not be combined with caramelized onions and roasted peppers on BBQ sauce. Not enjoyable. Brownie was amazing! I'd give it another star but getting another person's 5 pepperoni pizzas with peppers turned me off a bit I guess and lefty me a little too salty to enjoy my meal.
Service: received another person's order in error and was told to call the store about it by the first delivery driver. Called the store number and was connected to a corporate call center. The lady who answered was perfect, was compassionate about the inconvenience the error caused, and got my order resubmitted. When the 2nd delivery driver arrived with my complete order along with an empty box, he told me he had to collect my order's amount in cash. Nice try, dude. He showed me something to validate his claim and I explained I had already paid by credit card and would not be paying anything. This was followed by blah, blah, sob, blah, blah, sob, sob, blah, I don't know. Then he left my porch and headed to his car, while I looked at the paper receipt taped to one of my boxes. Huh! Wouldn't you know, receipt indicated paid in full, with a double digit driver tip, and nothing was due. Go figure.
Atmosphere: beautiful, sunny, clear blue autumn day on my front porch, steady breeze, temperature about 76. What's not to love?
Atmosphere: 5
Food: 3
Service: 2
Recommended dishes: Triple Chocolate Brownie
Restaurantji Recommends
The pizza is so good from here
Atmosphere: 5
Food: 5
Service: 5
Best pizza ever
Vegetarian options: Worst thing about eating your vegetables is hiding the wheel chair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Breadsticks, Oven-Baked Chicken Alfredo Pasta, Pepperoni Pizza, Traditional Wings, Cheese Sticks, Breaded Boneless Wings, Hawaiian Chicken Pizza, Mtn Dew, Fries, Cinnamon Sticks, Marinara, Straight Cut Fries, Ranch Dip, Tavern Pesto Margherita Pizza, Meat Lover's Pizza, Personal Pan Pizza, Bacon Cheddar Cheese Sticks, Tavern Spicy Chicken Sausage Pizza, Marinara Dip
I ordered pasta, a pizza, and breadsticks. Instead of getting pizza and breadsticks I received 2 orders of breadsticks. I called the store and he told me there was no way that could have happened. I offered to send him a picture. He then tried to blame the delivery person. He said there was nothing that he could do. I asked for my money back and he refused. He just kept saying it wasn't his mistake and there's no way it could have happened. I asked him to have the manager call me and he told me he was the manager but there was a general manager and he would have her call me back. No call. To say I'm disappointed is an understatement. I will not be ordering from this store again.
Food: 1
Service: 1
My favorite Pizza Hut ever, very accommodating ?????
Atmosphere: 5
Food: 5
Service: 5
Vanessa was awesome great customer service!
Food: 5
Service: 5
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