I ordered the chars bowl to go. when I got home and opened the box barely half of the box had food and there was no chicken in it. Very disappointed
Atmosphere: 4
Food: 2
Service: 4
Jacob Schweitzer
5 stars. If you haven’t been there just go.
Atmosphere: 5
Food: 5
Service: 5
Wandering Artist
Went to this place with my girlfriend yesterday. Had some high hopes because I’ve been to similar establishments in other states. Particularly places that sell the Nashville hot chicken sandwhich.
I ordered Mac and cheese and the Nashville hot
One thing places always struggle with is balance on these sandwiches. I was left with a lot of breading left over. The sandwhich was decent but left some things to be desired. Don’t skimp out on the chicken, it’s in your name. If you’re going to use a bun that’s twice the size of the chicken, you’d better use more chicken to compensate. Or just do the smart thing and use a smaller bun. Then people won’t feel cheated when they spend money and end up with a handful of bread at the end. I should preface that by saying balance is absolutely possible. If you’re ever in the Wisconsin dells area, there’s a place called Rockin Chicken that nails it every time.
The other big thing was the chicken was very, very salty. To the point where you don’t taste chicken in some places, only salt.
My girl ordered the tenders, I tried them, it was especially prevalent on those.
Mac and cheese was kind of mid, I’m not a fan of receiving my food in cheap plastic containers. It makes me nervous that it’s been in a microwave or something, and if it’s warmed up in plastic, that’s actual poison that can leach into your food. Just because we’re going out to a fried chicken place doesn't mean people don’t care what goes into their bodies most of the time. When they eat elsewhere the places they’re eating at don’t serve food like that.
The noodles felt undercooked. I probably only ate 3 bites out of it.
And you’re probably charging a bit too much. 28$ felt a bit steep. That’s like a third of my weekly grocery bill, plus you’re asking for a tip after? Either the food better be perfect, or you lower the price. It’s that simple, and my food was far from perfect. Mind you, I can pay 5$ more for a full service restaurant and my woman counts that as a date night.
I’ll probably be back again, I’m all for second chances, but if it’s the same I probably won’t be after that.
SillyFox
Super yummy food, it was done in 5 minutes, and the workers were very kind! (The fries are the best!)
Atmosphere: 5
Food: 5
Service: 5
Lesa Miller
Has the VERY BEST sweet chili sauce of ANY restaurant in the greater Des Moines area. Tasty chicken as well as cheese curds. Wonderful brussel sprouts.
Atmosphere: 5
Food: 5
Service: 5
James
Food is really good but service is unwelcoming and somewhat rude
Atmosphere: 3
Food: 4
Service: 3
Bill Privett
Great tasting chicken tenders and fries. The Brussels were pretty good too
Food: 5
Service: 5
Recommended dishes: Crab Rangoon Sandwich, Chicken Tenders with Fries
Andrew Hoch
Food is great. It is very sad that they have decided to place the card terminal out of the window at the drive thru. If someone wants to tip, they can indicate as much. They shouldn't have to force someone to decide what, if anything, to tip.
Food: 5
Service: 2
Cindi Ballard
It was very busy so I thought it would take a while, but it went very quickly. We ordered at the counter, sat down, and our food came quickly. Not a huge variety on the menu but that's ok. What the have to offer is great!
Atmosphere: 5
Food: 5
Service: 5
Toni Olson
Greatest customer service of all time. Thanks Jaye,also best food. We have had eatting out. Keep it up 💯
WOW! I had the best time at Charlottes Kitchen the other day. I was hesitant to go with a friend because I don't like chicken sandwiches, but OMG! The crab rangoon sandwich was to die for - and I don't even like chicken sandwiches! I'm only getting them from here now! But the best part in my opinion was the staff, specifically Cole. He knows what he's doing and he does it with patience and kindness, I can tell he's a great worker who really cares. I felt taken care of and satisfied. EAT HERE!! You will not be disappointed! Charlotte, your kitchen is perfect :)
Atmosphere: 5
Food: 5
Service: 5
Scott H
Char’s Bowl with fries! Fantastic and highly recommended! If you haven’t been to Charlotte’s Kitchen, you need to go. Best chicken in town! The loaded tots rock too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Rangoon Chicken Sandwich Combo, Nashville Hot Sandwich and Loaded Tots, Tater Tots
Milo T
After a long time of not having been to this Charlotte’s location, I was excited to finally be in the area and get some chicken sandwiches and tenders. Unfortunately, half of my order was wrong, so I submitted feedback on Charlotte’s website. I got a response from Michael (who I assume is the owner or manager) immediately and he offered me a partial refund—great customer service. However, a month later, I realized I didn’t get a refund and emailed them back, only to be ghosted by Michael.
There was potential for my bad experience to be turned around with great customer service, but I was sadly disappointed in the lack of response and follow through. I won’t be coming back.
Atmosphere: 3
Food: 3
Service: 2
Dave Vetter
What a Joke !! Tried to give them Business 15 Sandwich Order and they want to charge a Catering Fee Very Very Rude have Ordered there 3 times per month for the last 5 months We will spread the Word!!! Grandma would be Real Proud of you running Business Off
I ordered the chars bowl to go. when I got home and opened the box barely half of the box had food and there was no chicken in it. Very disappointed
Atmosphere: 4
Food: 2
Service: 4
5 stars. If you haven’t been there just go.
Atmosphere: 5
Food: 5
Service: 5
Went to this place with my girlfriend yesterday. Had some high hopes because I’ve been to similar establishments in other states. Particularly places that sell the Nashville hot chicken sandwhich.
I ordered Mac and cheese and the Nashville hot
One thing places always struggle with is balance on these sandwiches. I was left with a lot of breading left over. The sandwhich was decent but left some things to be desired. Don’t skimp out on the chicken, it’s in your name. If you’re going to use a bun that’s twice the size of the chicken, you’d better use more chicken to compensate. Or just do the smart thing and use a smaller bun. Then people won’t feel cheated when they spend money and end up with a handful of bread at the end. I should preface that by saying balance is absolutely possible. If you’re ever in the Wisconsin dells area, there’s a place called Rockin Chicken that nails it every time.
The other big thing was the chicken was very, very salty. To the point where you don’t taste chicken in some places, only salt.
My girl ordered the tenders, I tried them, it was especially prevalent on those.
Mac and cheese was kind of mid, I’m not a fan of receiving my food in cheap plastic containers. It makes me nervous that it’s been in a microwave or something, and if it’s warmed up in plastic, that’s actual poison that can leach into your food. Just because we’re going out to a fried chicken place doesn't mean people don’t care what goes into their bodies most of the time. When they eat elsewhere the places they’re eating at don’t serve food like that.
The noodles felt undercooked. I probably only ate 3 bites out of it.
And you’re probably charging a bit too much. 28$ felt a bit steep. That’s like a third of my weekly grocery bill, plus you’re asking for a tip after? Either the food better be perfect, or you lower the price. It’s that simple, and my food was far from perfect. Mind you, I can pay 5$ more for a full service restaurant and my woman counts that as a date night.
I’ll probably be back again, I’m all for second chances, but if it’s the same I probably won’t be after that.
Super yummy food, it was done in 5 minutes, and the workers were very kind! (The fries are the best!)
Atmosphere: 5
Food: 5
Service: 5
Has the VERY BEST sweet chili sauce of ANY restaurant in the greater Des Moines area. Tasty chicken as well as cheese curds. Wonderful brussel sprouts.
Atmosphere: 5
Food: 5
Service: 5
Food is really good but service is unwelcoming and somewhat rude
Atmosphere: 3
Food: 4
Service: 3
Great tasting chicken tenders and fries. The Brussels were pretty good too
Food: 5
Service: 5
Recommended dishes: Crab Rangoon Sandwich, Chicken Tenders with Fries
Food is great. It is very sad that they have decided to place the card terminal out of the window at the drive thru. If someone wants to tip, they can indicate as much. They shouldn't have to force someone to decide what, if anything, to tip.
Food: 5
Service: 2
It was very busy so I thought it would take a while, but it went very quickly. We ordered at the counter, sat down, and our food came quickly. Not a huge variety on the menu but that's ok. What the have to offer is great!
Atmosphere: 5
Food: 5
Service: 5
Greatest customer service of all time. Thanks Jaye,also best food. We have had eatting out. Keep it up 💯
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Nashville Hot Chicken sandwich was great!
Atmosphere: 5
Food: 5
Service: 5
WOW! I had the best time at Charlottes Kitchen the other day. I was hesitant to go with a friend because I don't like chicken sandwiches, but OMG! The crab rangoon sandwich was to die for - and I don't even like chicken sandwiches! I'm only getting them from here now! But the best part in my opinion was the staff, specifically Cole. He knows what he's doing and he does it with patience and kindness, I can tell he's a great worker who really cares. I felt taken care of and satisfied. EAT HERE!! You will not be disappointed! Charlotte, your kitchen is perfect :)
Atmosphere: 5
Food: 5
Service: 5
Char’s Bowl with fries! Fantastic and highly recommended! If you haven’t been to Charlotte’s Kitchen, you need to go. Best chicken in town! The loaded tots rock too!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crab Rangoon Chicken Sandwich Combo, Nashville Hot Sandwich and Loaded Tots, Tater Tots
After a long time of not having been to this Charlotte’s location, I was excited to finally be in the area and get some chicken sandwiches and tenders. Unfortunately, half of my order was wrong, so I submitted feedback on Charlotte’s website. I got a response from Michael (who I assume is the owner or manager) immediately and he offered me a partial refund—great customer service. However, a month later, I realized I didn’t get a refund and emailed them back, only to be ghosted by Michael.
There was potential for my bad experience to be turned around with great customer service, but I was sadly disappointed in the lack of response and follow through. I won’t be coming back.
Atmosphere: 3
Food: 3
Service: 2
What a Joke !!
Tried to give them Business
15 Sandwich Order and they want to charge a Catering Fee
Very Very Rude have Ordered there 3 times per month for the last 5 months
We will spread the Word!!!
Grandma would be Real Proud of you running Business Off
Atmosphere: 1
Food: 1
Service: 1
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