If I could do zero stars I would. Freaky slow. Plan on an all day affair
Jordyn Haessler
Two cars ahead of me. 30 minute wait in the drive through. Can get faster service at a sit down Mexican restaurant
Atmosphere: 1
Food: 3
Service: 1
Matt Oelmann
"Freaky fast" More like Freaky slow, if u don't have drivers don't offer delivery, DUH!
Atmosphere: 1
Food: 1
Service: 1
Luke Douglass
Trust the negative reviews! I placed an online order that was "ready" for me at pickup. After arriving at my brother's house fifteen minutes later, I discovered they had only made five of six sandwiches. My fault for not double checking their work. They would not deliver to correct their mistake - their solution was to have me drive back and pick up a sandwich (adding 30 minutes of my time). I asked them to refund the sandwich that was never made ... any guesses on whether they did that? If it's too hard to fill an order, probably too much to expect that they would refund my money. The food is just not worth the hassle.
I also noticed that "the owner" often responds to reviews with a quick apology and a request to leave feedback at another link. I'm sure every disgruntled customer is excited to spend more time dealing with this chain.
Food: 1
Service: 1
Alexis Wood
Recently stopped into this location as they were closing due to no more bread. Without hesitation, Bex’s welcomed us in and treated us like family. She suggested a wrap since there was no bread and took care in creating food for my daughter. Never experienced such welcoming behavior at a JJ, but it was great! Thank you!
Melissa Monroe
Great service, ordered the pickle which. And pickle chips yummmmm
Atmosphere: 5
Food: 5
Service: 5
Derek Jacobson
DON'T GO HERE! I waited in the drive thru for over a half hour and observed that the staff was slow with getting orders out. I had to finally ask for a manager after still not receiving my food at the 35 minute mark, only for the manager to be rude and inconsiderate. I went a block down to mcdonalds who were equally as busy, but got my meal out in 3 minutes. Luckily I still made it back to work on time, not that Jimmy John's cared when I brought it up to them.
Atmosphere: 1
Food: 1
Service: 1
Rebecca Badgley
Told us they couldn't make us an unwich. You don't have lettuce? No apology. Pretty wild to me.
Gavin Martin
We had a few issues, two of which were this store's fault (especially the manager Bodhi).
1. Uber Eats lists salami and Vito as separate. Maybe for those who know JJ terminology, it's obvious these are the same thing. But since it was separate I assumed it was different. We deselected everything but the bread and salami on the app (my nephew is a picky eater), and received bread with nothing in it.
2. I called this store trying to figure out why this happened, and the first employee I talked to was pretty reasonable about the whole thing. But then he transferred me to the manager, who just kept saying, "You need to call corporate." So I replied, "Ok, so you're not willing to fix the problem?" And he went off on me and said, "No, because you caused the problem!" He then proceeded to talk over me, tell me it was my fault and he wouldn't do anything for me. And repeating, "Vito is salami!"
This is not someone who should work in service, much less management. His people skills are non-existent, he isn't willing to listen, and at one point said, "Like...you're arguing with a service worker. Like wut??"
It's rare you meet someone with a total lack of professionalism while also conveying a sense of entitlement to be immune from constructive criticism.
3. The third problem we noticed after I got off the phone. One of the Pepe's in our order had no cheese on it (not what we selected nor what the receipt indicated) and had literally one piece of ham on it.
I've generally had good experiences with Jimmy John's, but if this is the kind of manager they're going to place in their stores then I don't think I can give this company our business.
And whoever promoted him to such a role should reflect on this decision, because it wasn't a good one.
Again, the main problem I called about was really caused by Uber Eats (screenshot attached for proof), but the way the manager handled it turned it into a much bigger issue.
Atmosphere: 2
Food: 2
Service: 1
Air Shanks
DO NOT USE THIS LOCATION. After waiting 40 minutes for an online order the response was, "can't you see we are backed up?" Refund are pretty quick.
Forgot my hummus with my chips and my slim 5 had no salami. But they made it right for me and brought back the correct sandwich. Not the ideal time but they did what they could to resolve the issue. Very professional as well in helping.
Atmosphere: 5
Food: 4
Service: 5
Hansey Gruber
had an online order, 630pm 6-20-24
came to find out , they ran out of Bread. how do you run out of bread at 6pm on a thursday during dinner rush? beats me… still waiting on my refund on my debit card…..,,
Atmosphere: 4
Food: 4
Service: 2
Colton Pierce
Today, I stopped by to get a sandwich. I come here quite often, but today stood out to me. I went and got a Slim #1 in the drive thru, when he hands me my order, I realize it's a normal number 1. I went inside and told them about the problem, since I don't like the ingredients on a normal number 1. The were very kind and made my slim #1, let me keep the sandwich and even refunded me. So they gave two whole sandwiches for free. Truly shows how wonderful their workers are.
Atmosphere: 5
Food: 5
Service: 5
Mujesira Kudumovic
Welcoming employees, fast and good service ?. Sandwiches ?.CC terminal need to be fixed.Store #2471.
Atmosphere: 5
Food: 5
Service: 5
Charles Hawkins
Not enough sandwiche meat. Quality of food is not good. Wish all those rotten people would stop over charge for less. Just get back to basic common sense.
If I could do zero stars I would. Freaky slow. Plan on an all day affair
Two cars ahead of me. 30 minute wait in the drive through. Can get faster service at a sit down Mexican restaurant
Atmosphere: 1
Food: 3
Service: 1
"Freaky fast" More like Freaky slow, if u don't have drivers don't offer delivery, DUH!
Atmosphere: 1
Food: 1
Service: 1
Trust the negative reviews! I placed an online order that was "ready" for me at pickup. After arriving at my brother's house fifteen minutes later, I discovered they had only made five of six sandwiches. My fault for not double checking their work. They would not deliver to correct their mistake - their solution was to have me drive back and pick up a sandwich (adding 30 minutes of my time). I asked them to refund the sandwich that was never made ... any guesses on whether they did that? If it's too hard to fill an order, probably too much to expect that they would refund my money. The food is just not worth the hassle.
I also noticed that "the owner" often responds to reviews with a quick apology and a request to leave feedback at another link. I'm sure every disgruntled customer is excited to spend more time dealing with this chain.
Food: 1
Service: 1
Recently stopped into this location as they were closing due to no more bread. Without hesitation, Bex’s welcomed us in and treated us like family. She suggested a wrap since there was no bread and took care in creating food for my daughter. Never experienced such welcoming behavior at a JJ, but it was great! Thank you!
Great service, ordered the pickle which. And pickle chips yummmmm
Atmosphere: 5
Food: 5
Service: 5
DON'T GO HERE! I waited in the drive thru for over a half hour and observed that the staff was slow with getting orders out. I had to finally ask for a manager after still not receiving my food at the 35 minute mark, only for the manager to be rude and inconsiderate. I went a block down to mcdonalds who were equally as busy, but got my meal out in 3 minutes. Luckily I still made it back to work on time, not that Jimmy John's cared when I brought it up to them.
Atmosphere: 1
Food: 1
Service: 1
Told us they couldn't make us an unwich. You don't have lettuce? No apology. Pretty wild to me.
We had a few issues, two of which were this store's fault (especially the manager Bodhi).
1. Uber Eats lists salami and Vito as separate. Maybe for those who know JJ terminology, it's obvious these are the same thing. But since it was separate I assumed it was different. We deselected everything but the bread and salami on the app (my nephew is a picky eater), and received bread with nothing in it.
2. I called this store trying to figure out why this happened, and the first employee I talked to was pretty reasonable about the whole thing. But then he transferred me to the manager, who just kept saying, "You need to call corporate." So I replied, "Ok, so you're not willing to fix the problem?" And he went off on me and said, "No, because you caused the problem!" He then proceeded to talk over me, tell me it was my fault and he wouldn't do anything for me. And repeating, "Vito is salami!"
This is not someone who should work in service, much less management. His people skills are non-existent, he isn't willing to listen, and at one point said, "Like...you're arguing with a service worker. Like wut??"
It's rare you meet someone with a total lack of professionalism while also conveying a sense of entitlement to be immune from constructive criticism.
3. The third problem we noticed after I got off the phone. One of the Pepe's in our order had no cheese on it (not what we selected nor what the receipt indicated) and had literally one piece of ham on it.
I've generally had good experiences with Jimmy John's, but if this is the kind of manager they're going to place in their stores then I don't think I can give this company our business.
And whoever promoted him to such a role should reflect on this decision, because it wasn't a good one.
Again, the main problem I called about was really caused by Uber Eats (screenshot attached for proof), but the way the manager handled it turned it into a much bigger issue.
Atmosphere: 2
Food: 2
Service: 1
DO NOT USE THIS LOCATION. After waiting 40 minutes for an online order the response was, "can't you see we are backed up?" Refund are pretty quick.
Service: 1
Restaurantji Recommends
Forgot my hummus with my chips and my slim 5 had no salami. But they made it right for me and brought back the correct sandwich. Not the ideal time but they did what they could to resolve the issue. Very professional as well in helping.
Atmosphere: 5
Food: 4
Service: 5
had an online order, 630pm 6-20-24
came to find out , they ran out of Bread. how do you run out of bread at 6pm on a thursday during dinner rush? beats me… still waiting on my refund on my debit card…..,,
Atmosphere: 4
Food: 4
Service: 2
Today, I stopped by to get a sandwich. I come here quite often, but today stood out to me. I went and got a Slim #1 in the drive thru, when he hands me my order, I realize it's a normal number 1. I went inside and told them about the problem, since I don't like the ingredients on a normal number 1. The were very kind and made my slim #1, let me keep the sandwich and even refunded me. So they gave two whole sandwiches for free. Truly shows how wonderful their workers are.
Atmosphere: 5
Food: 5
Service: 5
Welcoming employees, fast and good service ?. Sandwiches ?.CC terminal need to be fixed.Store #2471.
Atmosphere: 5
Food: 5
Service: 5
Not enough sandwiche meat. Quality of food is not good. Wish all those rotten people would stop over charge for less. Just get back to basic common sense.
Atmosphere: 3
Food: 3
Service: 3
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