NOV 12TH AT 8:45 AM I ordered and realized afterwards that I didn't have my wallet. The man at the window was AMAZING! They covered the bill and said no worries! Rockstar service. So awesome to have a friendly local coffee shop feel from a drive thru chain. I will continue being a loyal Johnston Scooters customer.
Atmosphere: 5
Food: 5
Service: 5
Hakuin Z
Good customer service 👍
Heather Dabney
Coffee was lukewarm & lemon berryade was more berry than lemonade. The girls serving were curt and it was evident they didn't care to be there. For dropping $30, I think I'll head to the Caribou up the road next time.
Atmosphere: 2
Food: 2
Service: 2
Claire Davison
Went to the Scooters in Johnston IA this morning. Ordered a hot drink and breakfast burrito. When they handed me the bag with my burrito in it, some sort of extremely hot residue was on the bag where I grabbed it. It immediately burned my skin. I asked the worker what the black bits were and she casually replied “oh it must be from the pan.” No apology or anything as I pulled off some substance from my hand. As I drove away I had to get an ice cube from the water I had because my hand was so hot. 7 hours later I have a welt forming on my hand. Very disappointing because Scooter's has always been my favorite and their customer service is something they’ve always excelled on before.
Jessica Culotta
Friendly but inept: Consistenly receive drinks that are overflowing and have had to go back home to change my work attire twice because staff overfills cups. This is a problem, please coach your team.
Service: 1
Eliza B
Yum ? I like the peanut butter cup! Perfection. ? Guilty pleasure. ?
Atmosphere: 5
Food: 5
Service: 5
Greg Long
The employees here have been nice, so no reflection on them. But I've found Scooter's coffee to be not that great and (in my opinion) quite over-priced. Also, the last time I was overcharged on my drink and have contacted the corporate help email twice with no response.
Atmosphere: 4
Food: 2
Service: 3
Kaela VanLeeuwen
This Scooters consistently messes up my order. Last time, I ordered a lucky leprechaun on the app, and they handed me something that looked like chocolate or caramel... I asked very politely if that was the lucky leprechaun (I hadn't had it before, so maybe it wasn't bright green like the pictures), and they let out a big sigh and rushed back to make the right one. Today, I asked for a large blender, received a small. I asked for a bacon ciabatta sandwich, recieved some sort of... burrito?? And no idea what I actually paid for, considering she didn't give me a total or provide a receipt.They have also gotten SO slow in the mornings. I watched a line of 6 cars form behind me while they made the order for the person in front of me. Then only after I paid at the window did they start my order... Can't imagine how grumpy the people behind me were getting.Guess I'll drive a little further for Starbucks from now on.
Atmosphere: 2
Food: 1
Service: 1
Kendall Richardson
First and foremost the Merle hay Scooters has wonderful employees. They are always kind well making amazing drinks and food.This is a review for Scooters as a corporation and specifically the new app. Last Monday on March 4 I placed a group order for myself and my coworkers using the mobile pickup option on the app this order total $42.76 I submitted the order. Then in the car the app told my payment didn’t go thru no big so I submitted the order again.Then looking under my recent order it looked like I had placed 2 order and not just 1. When I arrived at Scooters I double checked with the Barista to see if there were 2 order. She confirmed there were two orders so I was double charged.So I was charged 85.52I asked if there was away for her to cancel the second order and refund the money. She was super kind an example because my order was placed through the Scooter’s app she had no way to refuse the charge on her side and I would need to contact Scooter through the app email.This is were the problem comes into the equation. I reached out Scooters through the email on the app, email through the website, there customer phone number the customer service number no real operator you are just asked to leave a messageI reached out through Facebook messenger where a person just gave me the run around on why no one has contact to issue a refund. And how I need to email scooters I have emailed them at least 6 times.It is now going on 2 wks without any actual communication from Scooters.
Atmosphere: 1
Food: 1
Service: 1
Kaitlin Johnson
You can't even call this store with any issues because the phone number they have listed everywhere is not accepting calls????? What kind of business is this??
Their service is so bad. they told me to hurry up and order, and then would cut me off when i am speaking.
Atmosphere: 1
Food: 2
Service: 1
jamie hatfield
Peanut butter power is the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Candy Bar FRAP
Marissa J
Friendly staff, always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Candy Bar FRAP
Dove S.
Would love to support this business over Starbucks but not even being able to get a small free cup of water is very disappointing.
Atmosphere: 3
Food: 1
Service: 2
Jacob Hill
Says your open until 2pm on thanksgiving and 2 vehicles parked where workers park. Yet when I pulled up noone bothered to try and help waited a few minutes and pulled up lights on but no one insight...
NOV 12TH AT 8:45 AM I ordered and realized afterwards that I didn't have my wallet. The man at the window was AMAZING! They covered the bill and said no worries! Rockstar service. So awesome to have a friendly local coffee shop feel from a drive thru chain. I will continue being a loyal Johnston Scooters customer.
Atmosphere: 5
Food: 5
Service: 5
Good customer service 👍
Coffee was lukewarm & lemon berryade was more berry than lemonade. The girls serving were curt and it was evident they didn't care to be there. For dropping $30, I think I'll head to the Caribou up the road next time.
Atmosphere: 2
Food: 2
Service: 2
Went to the Scooters in Johnston IA this morning. Ordered a hot drink and breakfast burrito. When they handed me the bag with my burrito in it, some sort of extremely hot residue was on the bag where I grabbed it. It immediately burned my skin. I asked the worker what the black bits were and she casually replied “oh it must be from the pan.” No apology or anything as I pulled off some substance from my hand. As I drove away I had to get an ice cube from the water I had because my hand was so hot. 7 hours later I have a welt forming on my hand. Very disappointing because Scooter's has always been my favorite and their customer service is something they’ve always excelled on before.
Friendly but inept: Consistenly receive drinks that are overflowing and have had to go back home to change my work attire twice because staff overfills cups. This is a problem, please coach your team.
Service: 1
Yum ? I like the peanut butter cup! Perfection. ? Guilty pleasure. ?
Atmosphere: 5
Food: 5
Service: 5
The employees here have been nice, so no reflection on them. But I've found Scooter's coffee to be not that great and (in my opinion) quite over-priced. Also, the last time I was overcharged on my drink and have contacted the corporate help email twice with no response.
Atmosphere: 4
Food: 2
Service: 3
This Scooters consistently messes up my order. Last time, I ordered a lucky leprechaun on the app, and they handed me something that looked like chocolate or caramel... I asked very politely if that was the lucky leprechaun (I hadn't had it before, so maybe it wasn't bright green like the pictures), and they let out a big sigh and rushed back to make the right one. Today, I asked for a large blender, received a small. I asked for a bacon ciabatta sandwich, recieved some sort of... burrito?? And no idea what I actually paid for, considering she didn't give me a total or provide a receipt.They have also gotten SO slow in the mornings. I watched a line of 6 cars form behind me while they made the order for the person in front of me. Then only after I paid at the window did they start my order... Can't imagine how grumpy the people behind me were getting.Guess I'll drive a little further for Starbucks from now on.
Atmosphere: 2
Food: 1
Service: 1
First and foremost the Merle hay Scooters has wonderful employees. They are always kind well making amazing drinks and food.This is a review for Scooters as a corporation and specifically the new app. Last Monday on March 4 I placed a group order for myself and my coworkers using the mobile pickup option on the app this order total $42.76 I submitted the order. Then in the car the app told my payment didn’t go thru no big so I submitted the order again.Then looking under my recent order it looked like I had placed 2 order and not just 1. When I arrived at Scooters I double checked with the Barista to see if there were 2 order. She confirmed there were two orders so I was double charged.So I was charged 85.52I asked if there was away for her to cancel the second order and refund the money. She was super kind an example because my order was placed through the Scooter’s app she had no way to refuse the charge on her side and I would need to contact Scooter through the app email.This is were the problem comes into the equation. I reached out Scooters through the email on the app, email through the website, there customer phone number the customer service number no real operator you are just asked to leave a messageI reached out through Facebook messenger where a person just gave me the run around on why no one has contact to issue a refund. And how I need to email scooters I have emailed them at least 6 times.It is now going on 2 wks without any actual communication from Scooters.
Atmosphere: 1
Food: 1
Service: 1
You can't even call this store with any issues because the phone number they have listed everywhere is not accepting calls????? What kind of business is this??
Restaurantji Recommends
Their service is so bad. they told me to hurry up and order, and then would cut me off when i am speaking.
Atmosphere: 1
Food: 2
Service: 1
Peanut butter power is the
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Candy Bar FRAP
Friendly staff, always
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Candy Bar FRAP
Would love to support this business over Starbucks but not even being able to get a small free cup of water is very disappointing.
Atmosphere: 3
Food: 1
Service: 2
Says your open until 2pm on thanksgiving and 2 vehicles parked where workers park. Yet when I pulled up noone bothered to try and help waited a few minutes and pulled up lights on but no one insight...
Atmosphere: 1
Food: 1
Service: 1
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