We use to come here quiet a bite a go thay use to have fresh burgers Know there gross there flap thay look like thay came out the freezer Thay use to be juice there not juice anymore theres something wrong with this meat im very dispoiment here I hope thay do something cause i shirley wont be eating your burgers. any time sooner. Hopefully in the furture your burgers get better but i adute A less the servers is quick Ive eaten at other casio and less there burgers out rank your guys burgers theres are fresh not frozen and theres are juice Hopeful mangers do something Cause its a waste of 10 bucks of people hard money thank u I would gave this place a top 5 start but im not cause of your burgers
Atmosphere: 1
Pete Balzer
Low score here, but not sure why?? The food was great. Served quickly, from friendly employees. This is the only option in the casino after 8p. Monday to Thursday. The menu is large and prices aren't terrible as you would expect inside the casino. Meals even came with a beverage!
Atmosphere: 5
Food: 5
Service: 5
Michele Brown
Have been grabbing a quick bite to eat at Big Drop for years. This is the first time I wanted to go get my money back. The chicken strips I got today were disgusting. They looked and tasted like whatever it is that Burger King uses for their chicken nuggets. I couldn't/wouldn't finish eating my meal.
If I'm spending $32 (two meals) at a dining establishment, I expect to get a bit more quality food.
Will probably eat in town before we come out here to dine again
Atmosphere: 3
Food: 2
Service: 3
Chris B
I'm truly baffled by these reviews. We have lunch there once a month and have never had a bad meal. Our food always arrives inside of five minutes and is hot and fresh. My favorites are any of their burgers, the taco salad, and hot beef. Generous sides, too! Play a little and they'll put comps on your card to either pay for or at least offset the cost.
Atmosphere: 5
Food: 5
Service: 5
CPA EA
We visited the casino on Thursday August 17 around 6 pm. Ben (I think that was his name, the guy who gets the food from cook and puts it in table so the ladies bring it to thevtable,). Ben was extremely racist towards our group when I asked him for hot sauce, he yelled at me a racist slur when I told him I was going to complain that he was ignoring me. An employee like him is very damaging to a business, I am surprised of his behavior, the ladies who run your food where nice and respectful but Ben was that bad that we did not even stayed at the hotel as we had planned
Atmosphere: 1
Food: 3
Service: 1
Jason Quiring
Orders to go lack. Either missing an entire meal, get the wrong meal or sides and condiments wrong or missing. I called and voiced my concern & she made excuses and blamed me for not having the person taking/giving me my order verify. Hard to go elsewhere when it’s the only place open, you’d think they’d strive to be better.
Atmosphere: 4
Food: 4
Service: 2
SARA GUZCAR
We visited the casino on Thursday August 17 around 6 pm. Ben (I think that was his name, the guy who gets the food from cook and puts it in table so the ladies bring it to thevtable,). Ben was extremely racist towards our group when I asked him for hot sauce, he yelled at me a racist slur when I told him I was going to complain that he was ignoring me. An employee like him is very damaging to a business, I am surprised of his behavior, the ladies who run your food where nice and respectful but Ben was that bad that we did not even stayed at the hotel as we had planned
Atmosphere: 1
Food: 3
Service: 1
papiodad
Stopped for a quick bite. Your normal cafe food but it was quick and tasted good. the service was also good I recommend it.
Kristina Sullivan
Worst food ever. Chislic was microwaved and rubber burgers dripping grease and cost 40.00 so I could throw all of it in the trash. Will never waste my time and money and give this a second chance
Donky
I've never had a bad experience here, and I've gone many many times. because all other places near Larchwood are too far out of my way. Good service, good food, absolutely stunning smoothie things especially the caramel one and it's incredible very worth the price.
Service was slow, food was bad, table was sticky. The hours are terrible. Biscuits and gravy was greasy gravy worse than store pouch gravy, biscuits were thin, limp, and doughy. No thanks, I won't be back.
Rachel D
Cheeseburger was ok.. I just feel it was quite overpriced for a combo. And they must be short staffed like everywhere else, because it was difficult to find a table that was clean and there was only 1 guy taking orders and the line was extremely long for 2:30 in the afternoon. I felt bad for him having a never ending line and he got no relief from any other worker in the hour and half we stood in line/sat there. Probably wouldn't waste my $$ and time here again.
Billy
Where do I begin? I walked in to a line about 15 orders long. Over an hour later my order is finally taken. When I sit down, the table is a cesspool of soda that the staff didn't clean after me asking numerous times. Don't even get me started on the food. I've literally tasted better dog food. There are absolutely no redeeming qualities about this place. I'm warning you, do not come here
Wamanda Whitaker
The food is great but the customer service was absolutely awful. Went up to order food and have my brother in law pay for me. Vikki was rude and when he mentioned I was ordering food too she sarcastically said “I see her”.
We use to come here quiet a bite a go thay use to have fresh burgers Know there gross there flap thay look like thay came out the freezer Thay use to be juice there not juice anymore theres something wrong with this meat im very dispoiment here I hope thay do something cause i shirley wont be eating your burgers. any time sooner. Hopefully in the furture your burgers get better but i adute A less the servers is quick Ive eaten at other casio and less there burgers out rank your guys burgers theres are fresh not frozen and theres are juice Hopeful mangers do something Cause its a waste of 10 bucks of people hard money thank u I would gave this place a top 5 start but im not cause of your burgers
Atmosphere: 1
Low score here, but not sure why?? The food was great. Served quickly, from friendly employees. This is the only option in the casino after 8p. Monday to Thursday. The menu is large and prices aren't terrible as you would expect inside the casino. Meals even came with a beverage!
Atmosphere: 5
Food: 5
Service: 5
Have been grabbing a quick bite to eat at Big Drop for years. This is the first time I wanted to go get my money back. The chicken strips I got today were disgusting. They looked and tasted like whatever it is that Burger King uses for their chicken nuggets. I couldn't/wouldn't finish eating my meal.
If I'm spending $32 (two meals) at a dining establishment, I expect to get a bit more quality food.
Will probably eat in town before we come out here to dine again
Atmosphere: 3
Food: 2
Service: 3
I'm truly baffled by these reviews. We have lunch there once a month and have never had a bad meal. Our food always arrives inside of five minutes and is hot and fresh. My favorites are any of their burgers, the taco salad, and hot beef. Generous sides, too! Play a little and they'll put comps on your card to either pay for or at least offset the cost.
Atmosphere: 5
Food: 5
Service: 5
We visited the casino on Thursday August 17 around 6 pm. Ben (I think that was his name, the guy who gets the food from cook and puts it in table so the ladies bring it to thevtable,). Ben was extremely racist towards our group when I asked him for hot sauce, he yelled at me a racist slur when I told him I was going to complain that he was ignoring me. An employee like him is very damaging to a business, I am surprised of his behavior, the ladies who run your food where nice and respectful but Ben was that bad that we did not even stayed at the hotel as we had planned
Atmosphere: 1
Food: 3
Service: 1
Orders to go lack. Either missing an entire meal, get the wrong meal or sides and condiments wrong or missing. I called and voiced my concern & she made excuses and blamed me for not having the person taking/giving me my order verify. Hard to go elsewhere when it’s the only place open, you’d think they’d strive to be better.
Atmosphere: 4
Food: 4
Service: 2
We visited the casino on Thursday August 17 around 6 pm. Ben (I think that was his name, the guy who gets the food from cook and puts it in table so the ladies bring it to thevtable,). Ben was extremely racist towards our group when I asked him for hot sauce, he yelled at me a racist slur when I told him I was going to complain that he was ignoring me. An employee like him is very damaging to a business, I am surprised of his behavior, the ladies who run your food where nice and respectful but Ben was that bad that we did not even stayed at the hotel as we had planned
Atmosphere: 1
Food: 3
Service: 1
Stopped for a quick bite. Your normal cafe food but it was quick and tasted good. the service was also good I recommend it.
Worst food ever. Chislic was microwaved and rubber burgers dripping grease and cost 40.00 so I could throw all of it in the trash. Will never waste my time and money and give this a second chance
I've never had a bad experience here, and I've gone many many times. because all other places near Larchwood are too far out of my way. Good service, good food, absolutely stunning smoothie things especially the caramel one and it's incredible very worth the price.
Restaurantji Recommends
Not good
Service was slow, food was bad, table was sticky. The hours are terrible. Biscuits and gravy was greasy gravy worse than store pouch gravy, biscuits were thin, limp, and doughy. No thanks, I won't be back.
Cheeseburger was ok.. I just feel it was quite overpriced for a combo. And they must be short staffed like everywhere else, because it was difficult to find a table that was clean and there was only 1 guy taking orders and the line was extremely long for 2:30 in the afternoon. I felt bad for him having a never ending line and he got no relief from any other worker in the hour and half we stood in line/sat there. Probably wouldn't waste my $$ and time here again.
Where do I begin? I walked in to a line about 15 orders long. Over an hour later my order is finally taken. When I sit down, the table is a cesspool of soda that the staff didn't clean after me asking numerous times. Don't even get me started on the food. I've literally tasted better dog food. There are absolutely no redeeming qualities about this place. I'm warning you, do not come here
The food is great but the customer service was absolutely awful. Went up to order food and have my brother in law pay for me. Vikki was rude and when he mentioned I was ordering food too she sarcastically said “I see her”.
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