I went into this location around a week ago and there were staff members working hard making a catering order while there were four teens running the front they were all amazing but one specific worker that stood out to me was the young gentleman topping the sandwiches I talked with him while he was making my sandwiches he said his name was Draven and that he’s been working at Jersey Mike’s for around a month he has great communication skills telling everyone what sandwiches were being made and running the front keep up the good work Jersey mikes
Atmosphere: 5
Food: 5
Service: 5
Pat TAIT
Ordered 2 subs online. Was suppose to be ready in 15min When I arrived the sandwiches were not ready, not even started. There was a family of 4 ordering when I walked in. Not busy. A young lady began to make the subs on the back counter. The toppings were little to none 3 onion pieces,a couple of the pepper pieces, a tablespoon of lettuce. One sandwich was ordered with extra meat. That didn't happen the other was suppose to have mayo that didn't happen. Which made it hard to choke down as the bread was so old and dry, it took a half gallon of water to wash it down. After a 35 min ordeal to get 2 sandwiches the young girl says Sorry for the wait. I say sorry I came here After eating at many Mike's all over the US multiple times over the past few years I had not had an experience where everything went wrong. This told me this one place must not have the benefit of training or management to oversee the end product. Not to mention this is suppose to be an upscale sub shop. When up pay what they want for a sandwich, you should get adequate toppings and fresh bread
david thomas
No way in hell am I paying 20 bucks for a BLT
David Sheets
Jersey Mike told to sub myself when I tried to pay with cash. So I got a free sub.
Atmosphere: 1
Food: 1
Service: 1
Marissa Mackie
Service at this location is amazing every time! They are also SO good at not cross contaminating with a dairy allergy and very knowledgeable about ingredients in their products, which most fast food places are so bad at even putting effort in to look at an ingredient list. We will make the extra 15 minute trip to this location every time we want subs!
Atmosphere: 5
Food: 5
Service: 5
Anna Albaugh
I lost my receipt for a business purchase, but when I went back a few days later, the staff—despite being busy—were so kind and helpful! They went above and beyond to reprint my receipt, and I’m so thankful for their amazing service
Atmosphere: 5
Food: 5
Service: 5
Cherry Carter
They lie with false advertising making people think they are open I go over there and they don't exist they probably didn't have the money to open it
Recommended dishes: Turkey and Provolone on Rosemary Parm Bread, The Super Sub, Club Supreme
Rachel Rothchild
I don't know what happened at this store, but they no longer understand what "everything on it" means. We've never had a problem with this.
I heard an employee basically tell my husband he ordered the wrong way when my husband called in to tell them 2 of the sandwiches were made wrong.
They really only know how to top the sandwiches Mike's way/all the way based on that conversation.
If you're not sure what the customer means, ask for clarification. An easy solution would have been to repeat back all of the toppings to the customer.
As someone who has been a customer service manager, this is poor to blame the customer. Give the customer what they asked for and don't argue.
We probably won't be back. We've been customers for years.
Atmosphere: 4
Food: 3
Service: 3
Oliver “Bee One Farms” McKinney
Lunch time rush ..stafg took time to talk to my kids while making sub..
Atmosphere: 4
Food: 5
Service: 4
Evan Paul
Always great food and service!
Atmosphere: 5
Food: 5
Service: 5
C O
Stood there for ten minutes while my food is sitting there because she didn't read my name correctly. Had you let me see the name on the bag I wouldn't have stood there.
Loud loud music. So I'm standing there in bright light with blaring music for ten minutes after a long day.
Just frustrating. I'll update this if I have a good experience here.
They make sandwich was good and so fresh
Atmosphere: 5
Food: 5
Service: 5
Tasty sub sandwiches.
Atmosphere: 4
Food: 4
Service: 4
I went into this location around a week ago and there were staff members working hard making a catering order while there were four teens running the front they were all amazing but one specific worker that stood out to me was the young gentleman topping the sandwiches I talked with him while he was making my sandwiches he said his name was Draven and that he’s been working at Jersey Mike’s for around a month he has great communication skills telling everyone what sandwiches were being made and running the front keep up the good work Jersey mikes
Atmosphere: 5
Food: 5
Service: 5
Ordered 2 subs online. Was suppose to be ready in 15min
When I arrived the sandwiches were not ready, not even started. There was a family of 4 ordering when I walked in. Not busy. A young lady began to make the subs on the back counter. The toppings were little to none 3 onion pieces,a couple of the pepper pieces, a tablespoon of lettuce. One sandwich was ordered with extra meat. That didn't happen the other was suppose to have mayo that didn't happen. Which made it hard to choke down as the bread was so old and dry, it took a half gallon of water to wash it down. After a 35 min ordeal to get 2 sandwiches the young girl says Sorry for the wait. I say sorry I came here
After eating at many Mike's all over the US multiple times over the past few years I had not had an experience where everything went wrong. This told me this one place must not have the benefit of training or management to oversee the end product. Not to mention this is suppose to be an upscale sub shop. When up pay what they want for a sandwich, you should get adequate toppings and fresh bread
No way in hell am I paying 20 bucks for a BLT
Jersey Mike told to sub myself when I tried to pay with cash. So I got a free sub.
Atmosphere: 1
Food: 1
Service: 1
Service at this location is amazing every time! They are also SO good at not cross contaminating with a dairy allergy and very knowledgeable about ingredients in their products, which most fast food places are so bad at even putting effort in to look at an ingredient list. We will make the extra 15 minute trip to this location every time we want subs!
Atmosphere: 5
Food: 5
Service: 5
I lost my receipt for a business purchase, but when I went back a few days later, the staff—despite being busy—were so kind and helpful! They went above and beyond to reprint my receipt, and I’m so thankful for their amazing service
Atmosphere: 5
Food: 5
Service: 5
They lie with false advertising making people think they are open I go over there and they don't exist they probably didn't have the money to open it
Super yummy and fresh
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Best sandwich over all others
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey and Provolone on Rosemary Parm Bread, The Super Sub, Club Supreme
I don't know what happened at this store, but they no longer understand what "everything on it" means. We've never had a problem with this.
I heard an employee basically tell my husband he ordered the wrong way when my husband called in to tell them 2 of the sandwiches were made wrong.
They really only know how to top the sandwiches Mike's way/all the way based on that conversation.
If you're not sure what the customer means, ask for clarification. An easy solution would have been to repeat back all of the toppings to the customer.
As someone who has been a customer service manager, this is poor to blame the customer. Give the customer what they asked for and don't argue.
We probably won't be back. We've been customers for years.
Atmosphere: 4
Food: 3
Service: 3
Lunch time rush ..stafg took time to talk to my kids while making sub..
Atmosphere: 4
Food: 5
Service: 4
Always great food and service!
Atmosphere: 5
Food: 5
Service: 5
Stood there for ten minutes while my food is sitting there because she didn't read my name correctly. Had you let me see the name on the bag I wouldn't have stood there.
Loud loud music. So I'm standing there in bright light with blaring music for ten minutes after a long day.
Just frustrating. I'll update this if I have a good experience here.
Atmosphere: 1
Food: 1
Service: 1
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