Taco bell

Ordered 6 Soft Shell Taco Supremes in the drive thru. Paid $20. Recieved 6 tacos with lettuce meat and cheese. In case you're wondering, Taco Supremes come with seasoned meat, cheese, lettuce, tomato and sour cream. I paid for the supremes, received the regular tacos, which are $1.00 + less than the Supremes.
When I called to ask if the Taco Supremes were changed the gal that picked up just said Taco Bell so quickly I thought it was a recording.
Phone etiquette is a thing. I would recommend training on answering the phone in a professional manner. They did take down my information to come back and get 6 free Supreme tacos but only if I talk to the manager. I appreciate that they want to fix the mistake by offering free food but I think it might be more cost effective and prudent to offer employees adequate training, even if just a refresher.
The cashiers taking the order and giving me my order were very nice though. I just hope in the future that I won't have to check my bagged order like another fast food restaurant down the street who is notorious for filling orders incorrectly.

Atmosphere: 4

Food: 3

Service: 1

Can't get orders right. Subbing steak is too hard

Atmosphere: 1

Food: 1

Service: 1

Ti was sooooooooooooooooooo good

Kid-friendliness: They helped a little girl

Atmosphere: 5

Food: 5

Service: 5

Best taco bell I’ve ever went to , tacos assembled perfectly. Delicious! My husband was very impressed! Great staff.

Atmosphere: 5

Food: 5

Service: 5

they close early because of lack of staff but did see tow people inside but it’s ridiculous reason for closing early store

Atmosphere: 1

Food: 1

Service: 1

Food is good and drive thru fairly fast. Employees usually friendly and helpful. But today an extremely rude lady working drive thru. The app never works and prices are higher here than in Florida and many other states we have been to lately.

Atmosphere: 4

Food: 4

Service: 2

took 30 minutes to get my beef burrito that was made of rice. apparently they're able to check the soap dispenser in the bathroom twice but not wipe the urine off the seats or communicate about the wait. watched two customers receive free food and an apology for their wait and we didn't even get eye contact with our food. at the very least there was the miserable solidarity between the customers all waiting for 20+. will not be coming back, and still deciding about a formal complaint. don't waste your time or money, burger king is probably better all across the board and that says a lot.

Atmosphere: 2

Food: 1

Service: 1

great place rarely messes up, will be 5 stars if the beans get more consistently hydrated!! i love bean burritos ik how yall mix beans w water it needed water ty keep up the great work

Atmosphere: 5

Food: 3

Service: 5

Very slow

Atmosphere: 1

Food: 1

Service: 1

This was our first time eating here and will be the last time.We waited over 30 minutes to get our food and then I waited another 20 minutes standing at the counter for a Baja freeze. VERY Disappointed !!!

Atmosphere: 3

Food: 3

Service: 1

Almost always the same quality of food. This staff was exceptional. Clean inside. Restroom too.

Atmosphere: 3

Food: 3

Service: 5

Issues: False information- 1:50 a.m. I ordered online due to it stating, online that they are open till 4 AM. Show up to get my food after they took the money off my card, guess what they close at 2 a.m.Said they never received my order. Which come on, y’all did. Just didn’t give two craps and basically said F yall.2. Customer Service staff is a joke. Lazy obviously! Complained to me about this situation! Now calling Steve in morning! Yippie

Atmosphere: 1

Food: 1

Service: 1

Had to wait a long time in drive through, they got my order right, but my hard shell Taco's were soggy. They tasted good but was a disappointment

Atmosphere: 4

Food: 2

Service: 4

Very disappointing that they are not open during core breakfast hours 6-8am. We have tried to stop 2x now and apparently they don’t open until 9am. I guess Dunkin will continue to get my business.

Great food when we get it all but tend to end up missing one or more items most the time. But also tend to close early like tonight when they said they "ran out of meat which sucks when you're craving tacos and get off work at 3am.

Food: 4

Service: 3