The theme of this store is we don't have that either. Whoever manages this store is very incompetent. Whoever owns this store loses out on a lot of money because they can't figure out the basics of running a business. Supply the customer.
Atmosphere: 1
Food: 1
Service: 1
Sarah Bode
I came through the drive thru today spent $45 for my drinks to be made wrong. The hot vanilla latte was iced. The caramelicious was supposed to have cold foam (which I paid for) and the infusions were wrong. Brought it to the barista at the window and she acted annoyed that I said something. Got the drinks back for the caramelicious to be a vanilla iced latte with no flavor in the cold foam and the caramel apple infusions having no caramel in them at all. The bacon sliders were also burnt. Very disappointing as I used to manage a Scooters and have loved the coffee there.
Food: 3
Service: 2
Purple Talk
The Mason City Scooters use to be great but it has fell off so hard. The food is always unavailable because it’s frozen, they have a new staff every visit, and once they made me and my husband blended drinks with just ice and unsweetened coffee.
Atmosphere: 2
Food: 2
Service: 1
Chelsea Adams
Always delicious from here! Great pick-me-up for the day!
Atmosphere: 5
Food: 5
Service: 5
Courtney McAhren
They all were really nice. Very quick.
Atmosphere: 5
Food: 5
Service: 5
Ladifrogger Gama
Love my Scooters!! Every dink I've had is great! Friendly service is always there!
Atmosphere: 5
Food: 5
Service: 5
Jackson Clark
John went here
Atmosphere: 5
Food: 5
Service: 5
mvd
Ordered a cappuccino, got an Americano and she claimed it was a capp. Another person kindly took it back, said she make a capp, still got an Americano/ latte. Pretty sure they don't know what cappuccino is, or no how to make coffee
Bakugo ioio
The girls had horrible attitudes and the girl who was serving us was just plain rude. Miss girl literally rolled her eyes when asked for a drink carrier, like I guess clock it, but like still. I’m not the one who even bought the coffee, girl was just plain rude. Honestly I will not be indulging if there attitude continues to be this horrible.
So I'm not sure how they cannot understand the word "iced" when spoken,two days in a row I say iced and they hand me a hot latte,is it really that difficult?
Atmosphere: 2
Food: 1
Service: 3
Alec Blank
Only Wanted a fruit smoothie for my child in the kids meal. Manager refused to cooperate and tried to tell me that cotton candy drink was the same as a mango fruit smoothie. Horrible attitude and undervalued as a customer. Coralville and Des Moines locations are WAY BETTER.
Atmosphere: 1
Food: 1
Service: 1
Dorothy Stansberry
Fast, polite., everything is good.
Atmosphere: 5
Food: 5
Service: 5
jeff Hummel
Their prices went up for the summer months. Good coffee drinks and kids caffeine free drinks.
Atmosphere: 4
Food: 5
Service: 4
Kathy d
I was very dissatisfied. I paid $15 for two very horrible drinks that tasted of mostly ice and chocolate drizzle. I ordered a peanut butter cruncher and could taste no peanut butter . Ordered a s’mores blender and tasted nothing but coffee of which I asked to not have in the drink. I am so disappointed
The theme of this store is we don't have that either. Whoever manages this store is very incompetent. Whoever owns this store loses out on a lot of money because they can't figure out the basics of running a business. Supply the customer.
Atmosphere: 1
Food: 1
Service: 1
I came through the drive thru today spent $45 for my drinks to be made wrong. The hot vanilla latte was iced. The caramelicious was supposed to have cold foam (which I paid for) and the infusions were wrong. Brought it to the barista at the window and she acted annoyed that I said something. Got the drinks back for the caramelicious to be a vanilla iced latte with no flavor in the cold foam and the caramel apple infusions having no caramel in them at all. The bacon sliders were also burnt. Very disappointing as I used to manage a Scooters and have loved the coffee there.
Food: 3
Service: 2
The Mason City Scooters use to be great but it has fell off so hard. The food is always unavailable because it’s frozen, they have a new staff every visit, and once they made me and my husband blended drinks with just ice and unsweetened coffee.
Atmosphere: 2
Food: 2
Service: 1
Always delicious from here! Great pick-me-up for the day!
Atmosphere: 5
Food: 5
Service: 5
They all were really nice. Very quick.
Atmosphere: 5
Food: 5
Service: 5
Love my Scooters!! Every dink I've had is great! Friendly service is always there!
Atmosphere: 5
Food: 5
Service: 5
John went here
Atmosphere: 5
Food: 5
Service: 5
Ordered a cappuccino, got an Americano and she claimed it was a capp. Another person kindly took it back, said she make a capp, still got an Americano/ latte. Pretty sure they don't know what cappuccino is, or no how to make coffee
The girls had horrible attitudes and the girl who was serving us was just plain rude. Miss girl literally rolled her eyes when asked for a drink carrier, like I guess clock it, but like still. I’m not the one who even bought the coffee, girl was just plain rude. Honestly I will not be indulging if there attitude continues to be this horrible.
Great drinks biggest Scooters i have ever seen ?
Atmosphere: 5
Service: 5
Restaurantji Recommends
So I'm not sure how they cannot understand the word "iced" when spoken,two days in a row I say iced and they hand me a hot latte,is it really that difficult?
Atmosphere: 2
Food: 1
Service: 3
Only Wanted a fruit smoothie for my child in the kids meal. Manager refused to cooperate and tried to tell me that cotton candy drink was the same as a mango fruit smoothie. Horrible attitude and undervalued as a customer. Coralville and Des Moines locations are WAY BETTER.
Atmosphere: 1
Food: 1
Service: 1
Fast, polite., everything is good.
Atmosphere: 5
Food: 5
Service: 5
Their prices went up for the summer months. Good coffee drinks and kids caffeine free drinks.
Atmosphere: 4
Food: 5
Service: 4
I was very dissatisfied. I paid $15 for two very horrible drinks that tasted of mostly ice and chocolate drizzle. I ordered a peanut butter cruncher and could taste no peanut butter . Ordered a s’mores blender and tasted nothing but coffee of which I asked to not have in the drink. I am so disappointed
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