Those is the only Starbucks I have ever been to that sets their store hours in how they feel that day. They are always out of basic items to fulfill an order. How does the owner of this store not fire the manager.
Atmosphere: 1
Food: 1
Service: 1
Linda Fulton
Stopped on our way through Rochester, ordered an English Breakfast tea to go. Miles down the road discovered it’s Earl Grey, my most unfavorite. If you’re out of something, please be honest!!
Service: 1
Jody Thomps
I walked in with the intention to get a coffee and do a few quick things online. I had a hard time getting the attention of the barista as they were very busy working on the drive thru orders. When someone finally helped me I decided to just get my coffee beans and leave. The seating area was clean and comfortable so that is good. They were so busy with drive thru orders so I decided to get a coffee somewhere else.
Atmosphere: 4
Food: 4
Service: 2
Kacie Engel
Would have gave service a 5 star but the young girls were not really business friendly. Just a little hello. We will be right with you just kind of stood there waiting to order. Wasn't mean or anything.
Atmosphere: 5
Food: 5
Service: 3
Kylie Green
The slowest Starbucks I’ve ever experienced.
Atmosphere: 1
Service: 1
Randy Jones
I'm doordasher and I been going there alot the girls would be very nice greet me and always asked who I was pickup and now they completely ignore me to even ask another dasher that came in later and made wait. I wasn't going to post anything but since they are keep doing now I will .. They pick and chose who they take orders from or help. I loved going there and dashing but know I'm not sure if I'm willing to help out with their business.
Atmosphere: 1
Service: 1
Abigail Matson
My drink was good and so was the customer service. The only thing is you guys need new cups or new lids for the hot drinks because mine too came off when I was picking it up. The lid came off and drink almost split on. I don’t think anyone wants a hot beverage to spill on them
Atmosphere: 5
Food: 3
Service: 5
Chasity Rodrick
Horrible service , people are so rude.
Atmosphere: 2
Food: 2
Service: 2
Laurie Buchanan
Don't go to this Starbucks drive thru! They have huge rocks surrounding the drive thru area and if you don't go thru exactly correct you are going to scratch up your vehicle!
Roy Halter
I was fond of this location. The baristas were always friendly and there was a least one young lady there who would remember me and get my drinks ready when I walked in without saying a word. It was nice. Then yesterday I go in to pick up a mobile order like usual and the vibe was different. I stood there waiting while they made everyone's coffee but mine and I noticed them whispering to each other and disappearing into a back room. Then suddenly the cops show up. Apparently my wife was previously dissatisfied with her coffee and got into an altercation about it on the phone with one of them because they didn't want to make it right. One person was kept out of the loop on all of this... me. Suddenly I'm getting blind sided and escorted out by the police, saying I'm banned by association. Totally humiliating and none of them had the decency to say a word to me about any of it. Maybe I'm taking it too personally, but it's almost the same feeling as finding out a friend of yours doesn't really like you and they're too shady or cowardly to tell you, you only find out after they screw you over. I'm not just done with this location, I don't need Starbucks at all if that's how they treat loyal customers. There's plenty of Caribous around. Reading some of the other reviews, it sounds like the friendly atmosphere was just an act anyway and they have general disdain for their customers. It's unfortunate how people act these days. I was really disappointed by how I was treated. If they would have just told me what was going on, I would have left. Getting the police involved was completely unnecessary. The police were friendly at least and sympathized with me for being collateral damage. So I appreciate them anyway.
Love the place and the people. It’s a warm welcoming atmosphere with kind staff. Other than some drinks not being made right, it’s a great place to go for a quick drink/pick me up.
Liberty Langenbau
The baristas were very rude and taking crap about customers after they left in their head sets just because they accidentally spilt a drink and this family didn’t know english and tried to ask for help but they ignored.
$5.75 for barely any drink and just ice. Do better Starbucks and get nicer employees.
Atmosphere: 1
Food: 3
Service: 1
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Starbucks is my favorite place, I'd live there if I could. 😘 Mama a Starbucks behind you 💜
Parking: Parking is mostly open, although I do get the curb sometimes in the driveway for it is hard to turn.
Those is the only Starbucks I have ever been to that sets their store hours in how they feel that day. They are always out of basic items to fulfill an order. How does the owner of this store not fire the manager.
Atmosphere: 1
Food: 1
Service: 1
Stopped on our way through Rochester, ordered an English Breakfast tea to go. Miles down the road discovered it’s Earl Grey, my most unfavorite. If you’re out of something, please be honest!!
Service: 1
I walked in with the intention to get a coffee and do a few quick things online. I had a hard time getting the attention of the barista as they were very busy working on the drive thru orders. When someone finally helped me I decided to just get my coffee beans and leave. The seating area was clean and comfortable so that is good. They were so busy with drive thru orders so I decided to get a coffee somewhere else.
Atmosphere: 4
Food: 4
Service: 2
Would have gave service a 5 star but the young girls were not really business friendly. Just a little hello. We will be right with you just kind of stood there waiting to order. Wasn't mean or anything.
Atmosphere: 5
Food: 5
Service: 3
The slowest Starbucks I’ve ever experienced.
Atmosphere: 1
Service: 1
I'm doordasher and I been going there alot the girls would be very nice greet me and always asked who I was pickup and now they completely ignore me to even ask another dasher that came in later and made wait. I wasn't going to post anything but since they are keep doing now I will .. They pick and chose who they take orders from or help. I loved going there and dashing but know I'm not sure if I'm willing to help out with their business.
Atmosphere: 1
Service: 1
My drink was good and so was the customer service. The only thing is you guys need new cups or new lids for the hot drinks because mine too came off when I was picking it up. The lid came off and drink almost split on. I don’t think anyone wants a hot beverage to spill on them
Atmosphere: 5
Food: 3
Service: 5
Horrible service , people are so rude.
Atmosphere: 2
Food: 2
Service: 2
Don't go to this Starbucks drive thru! They have huge rocks surrounding the drive thru area and if you don't go thru exactly correct you are going to scratch up your vehicle!
I was fond of this location. The baristas were always friendly and there was a least one young lady there who would remember me and get my drinks ready when I walked in without saying a word. It was nice. Then yesterday I go in to pick up a mobile order like usual and the vibe was different. I stood there waiting while they made everyone's coffee but mine and I noticed them whispering to each other and disappearing into a back room. Then suddenly the cops show up. Apparently my wife was previously dissatisfied with her coffee and got into an altercation about it on the phone with one of them because they didn't want to make it right. One person was kept out of the loop on all of this... me. Suddenly I'm getting blind sided and escorted out by the police, saying I'm banned by association. Totally humiliating and none of them had the decency to say a word to me about any of it. Maybe I'm taking it too personally, but it's almost the same feeling as finding out a friend of yours doesn't really like you and they're too shady or cowardly to tell you, you only find out after they screw you over. I'm not just done with this location, I don't need Starbucks at all if that's how they treat loyal customers. There's plenty of Caribous around. Reading some of the other reviews, it sounds like the friendly atmosphere was just an act anyway and they have general disdain for their customers. It's unfortunate how people act these days. I was really disappointed by how I was treated. If they would have just told me what was going on, I would have left. Getting the police involved was completely unnecessary. The police were friendly at least and sympathized with me for being collateral damage. So I appreciate them anyway.
Restaurantji Recommends
Love the place and the people. It’s a warm welcoming atmosphere with kind staff. Other than some drinks not being made right, it’s a great place to go for a quick drink/pick me up.
The baristas were very rude and taking crap about customers after they left in their head sets just because they accidentally spilt a drink and this family didn’t know english and tried to ask for help but they ignored.
$5.75 for barely any drink and just ice. Do better Starbucks and get nicer employees.
Atmosphere: 1
Food: 3
Service: 1
Starbucks is my favorite place, I'd live there if I could. 😘 Mama a Starbucks behind you 💜
Parking: Parking is mostly open, although I do get the curb sometimes in the driveway for it is hard to turn.
Atmosphere: 4
Food: 5
Service: 4
Great service, a little tight with the camper.
Atmosphere: 5
Food: 5
Service: 5
Super fast service!
Atmosphere: 5
Food: 5
Service: 5
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