Went in with some friends yesterday, and when my friend started his order the man behind the counter just started laying into him like they knew each other and bullying him about his sandwich order. My friend had no clue who this man was. The guy just kept going and even put onions and peppers on my friends sub that he had never asked for, and the woman behind the counter had to fix his mistakes, while she also rushed to make online sub orders, as he continued to insist that my friend had told him to put those on when he literally hadn't. He tried to start being goofy again with me, but I think he could tell I was not having it. The woman working was very friendly and efficient. I felt bad that she had to work with this guy as it seemed she was the one doing most of the work. This was the most awkward and irritating time I've ever had in a subway, and I hope they can train this guy to have better customer service.
Atmosphere: 1
Food: 5
Service: 2
Tess J
So slow people started leaving
Kristine Menting
The employee was Rude and not friendly in the least.
Atmosphere: 1
Food: 3
Service: 1
Zachary Skovlund
Brutal environment, lady behind the counter was extremely rude. Had an order get returned by them and didn’t get why just to stop in & to be up charged. Never getting our service again. Hire better staff, people that actually want to work.
Mandy Strickland
Full of attitude when I asked for double meat on my sandwiches then gave me attitude when I corrected them still didn't make my food right
Atmosphere: 1
Food: 1
Service: 1
Haley Olivia Neal
On February 22nd, my boyfriend and I traveled from Des Moines to visit family. We came to this Subway location and were treated by a young girl, probably still in highschool. I got a foot long flatbread sandwich and asked for it to be toasted. She informed me that they don't toast them anymore because "it's a new recipe and it would burn and dry out the bread." I asked her to toast it anyways, accepting the fact that if it was going to be burnt and dry that was nobody's fault but my own. She proceeded to huff and puff, tossed my sandwich into the oven, and slammed the door shut.
When I began telling her what toppings I wanted on it, I noticed that the lettuce was brown from sitting out uncovered for too long. I didn't dare ask her to switch it out for the new pan, because I didn't want to make her any more angry than I already had. She looked so mad, and she was glaring at me through our entire interaction. However, she was all friendly with my boyfriend, and even switched out the lettuce for him (without him asking), she even went as far as picking out all the nasty looking pieces for him!
His sandwich was tightly wrapped and looked nice, while mine was literally just thrown together. We then ordered 2 churros once we were done topping our sandwiches. She was very obviously upset with us for not asking for them at the same time as our sandwiches. She was throwing stuff around, slamming the pan onto the table.
Working in fast food myself, I was quite embarrassed for her. Needless to say, we didn't tip her. And she made sure to look at the receipt after we paid, and huffed and puffed some more.
The only reason I'm eating this 2 stars instead of 1, is because I believe she might have been disabled, in one way or another. However, I do not believe that is an excuse for treating customers poorly. Oh and PS: my sandwich wasn't burnt or dry, so I believe she just didn't want to do her job.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cinnabon Footlong Churro
Douglas Zimmerman
Was here at 8am and there was no one here, waited until 8:16 and left.
Atmosphere: 1
Food: 1
Service: 1
Jacob Hamilton
The gal that helped us got mad over us asking to heat up my girlfriends flat bread and slammed things around not cool won't be back and then she got more mad when I didn't tip her maybe you need to find some new employees
Atmosphere: 5
Food: 5
Service: 1
Bakugo ioio
My friend and I go into this establishment after a long morning, we just wanted something to eat. An old couple came in before us and they were in the middle, we thought they were waiting for the veggies. So when the man who this review is about says “what can I get for your order.” I thought it was for me, honest mistake. He cuts me off when I start and says “NO THEM.” The older couple let us go first. Which was very nice of them. I asked about the artisan Italian bread, just to make sure it wasn’t the flatbread because they don’t toast it. He decided he had to have the absolute worst attitude of his god damn career when bitching at me “NO ITS THE WHITE BREAD.” He dead stared me, he looked angry. His mouth was agape like he was mocking me. Glaring at me? I don’t let that slide l, so I told to “You can cut the attitude.” The funniest part is I got the flatbread even though I didn’t want it. The rest of the staff was absolutely kind, so I have no clue what gave him the right to talk to me like that it is truly a horrible way to treat your customers especially when they are giving you money and tips. So thank you for reading my Ted Talk.
Atmosphere: 1
Food: 1
Service: 1
Carrie Brown
Their food is fine but their service is horrible. I don't know if they are under paid or over worked or both, but employees are crabby or ignore you. Not sure if it's this store's policy or corporate's, but they prioritize filling online orders to in person orders. It's happened multiple times. This last time, not one of the three people even said, hold on let us finish this and we will take your order. When they put up another mobile order, after we waited for several mobile orders to be completed, we left. Used to love this place...not so much anymore.
Have been to this location many of times. ALWAYS late when it comes to online orders. Have waited close to a half hour for 2 subs. Made very poorly.
Atmosphere: 1
Food: 1
Service: 1
Luther Simmons
Outrageously slow when it comes to taking orders. I waited ten minutes just to get my food, while there was only one other person in line before me. Never have had to wait this long at any other places when it's come to ordering food. Unacceptable service.
Atmosphere: 1
Service: 1
Jason Rewerts
The subs were fine but aren't worth the price you pay for them one bit. Then when they make them they are very sloppy and thrown together
Atmosphere: 2
Food: 3
Service: 2
Noah 3684
Waited for around 12 minutes to place my order, only to keep being ignored by staff members. One of the people behind the counter didn't acknowledge I was there, ready to place my order, while the other two employees were sitting at a table chatting.
Ended up walking out and going elsewhere for food, as I wasn't going to continue waiting to place my order. Very disappointed with service and staff, and likely won't be coming back.
Atmosphere: 2
Service: 1
Noah 3066
Waited for around 12 minutes to place my order, only to keep being ignored by staff members. One of the people behind the counter didn't acknowledge I was there, ready to place my order, while the other two employees were sitting at a table chatting.
Ended up walking out and going elsewhere for food, as I wasn't going to continue waiting to place my order. Very disappointed with service and staff, and likely won't be coming back.
Went in with some friends yesterday, and when my friend started his order the man behind the counter just started laying into him like they knew each other and bullying him about his sandwich order. My friend had no clue who this man was. The guy just kept going and even put onions and peppers on my friends sub that he had never asked for, and the woman behind the counter had to fix his mistakes, while she also rushed to make online sub orders, as he continued to insist that my friend had told him to put those on when he literally hadn't. He tried to start being goofy again with me, but I think he could tell I was not having it. The woman working was very friendly and efficient. I felt bad that she had to work with this guy as it seemed she was the one doing most of the work. This was the most awkward and irritating time I've ever had in a subway, and I hope they can train this guy to have better customer service.
Atmosphere: 1
Food: 5
Service: 2
So slow people started leaving
The employee was Rude and not friendly in the least.
Atmosphere: 1
Food: 3
Service: 1
Brutal environment, lady behind the counter was extremely rude. Had an order get returned by them and didn’t get why just to stop in & to be up charged. Never getting our service again. Hire better staff, people that actually want to work.
Full of attitude when I asked for double meat on my sandwiches then gave me attitude when I corrected them still didn't make my food right
Atmosphere: 1
Food: 1
Service: 1
On February 22nd, my boyfriend and I traveled from Des Moines to visit family. We came to this Subway location and were treated by a young girl, probably still in highschool. I got a foot long flatbread sandwich and asked for it to be toasted. She informed me that they don't toast them anymore because "it's a new recipe and it would burn and dry out the bread." I asked her to toast it anyways, accepting the fact that if it was going to be burnt and dry that was nobody's fault but my own. She proceeded to huff and puff, tossed my sandwich into the oven, and slammed the door shut.
When I began telling her what toppings I wanted on it, I noticed that the lettuce was brown from sitting out uncovered for too long. I didn't dare ask her to switch it out for the new pan, because I didn't want to make her any more angry than I already had. She looked so mad, and she was glaring at me through our entire interaction. However, she was all friendly with my boyfriend, and even switched out the lettuce for him (without him asking), she even went as far as picking out all the nasty looking pieces for him!
His sandwich was tightly wrapped and looked nice, while mine was literally just thrown together. We then ordered 2 churros once we were done topping our sandwiches. She was very obviously upset with us for not asking for them at the same time as our sandwiches. She was throwing stuff around, slamming the pan onto the table.
Working in fast food myself, I was quite embarrassed for her. Needless to say, we didn't tip her. And she made sure to look at the receipt after we paid, and huffed and puffed some more.
The only reason I'm eating this 2 stars instead of 1, is because I believe she might have been disabled, in one way or another. However, I do not believe that is an excuse for treating customers poorly. Oh and PS: my sandwich wasn't burnt or dry, so I believe she just didn't want to do her job.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Cinnabon Footlong Churro
Was here at 8am and there was no one here, waited until 8:16 and left.
Atmosphere: 1
Food: 1
Service: 1
The gal that helped us got mad over us asking to heat up my girlfriends flat bread and slammed things around not cool won't be back and then she got more mad when I didn't tip her maybe you need to find some new employees
Atmosphere: 5
Food: 5
Service: 1
My friend and I go into this establishment after a long morning, we just wanted something to eat. An old couple came in before us and they were in the middle, we thought they were waiting for the veggies. So when the man who this review is about says “what can I get for your order.” I thought it was for me, honest mistake. He cuts me off when I start and says “NO THEM.” The older couple let us go first. Which was very nice of them. I asked about the artisan Italian bread, just to make sure it wasn’t the flatbread because they don’t toast it. He decided he had to have the absolute worst attitude of his god damn career when bitching at me “NO ITS THE WHITE BREAD.” He dead stared me, he looked angry. His mouth was agape like he was mocking me. Glaring at me? I don’t let that slide l, so I told to “You can cut the attitude.” The funniest part is I got the flatbread even though I didn’t want it. The rest of the staff was absolutely kind, so I have no clue what gave him the right to talk to me like that it is truly a horrible way to treat your customers especially when they are giving you money and tips. So thank you for reading my Ted Talk.
Atmosphere: 1
Food: 1
Service: 1
Their food is fine but their service is horrible. I don't know if they are under paid or over worked or both, but employees are crabby or ignore you. Not sure if it's this store's policy or corporate's, but they prioritize filling online orders to in person orders. It's happened multiple times. This last time, not one of the three people even said, hold on let us finish this and we will take your order. When they put up another mobile order, after we waited for several mobile orders to be completed, we left. Used to love this place...not so much anymore.
Atmosphere: 3
Food: 4
Service: 1
Restaurantji Recommends
Have been to this location many of times. ALWAYS late when it comes to online orders. Have waited close to a half hour for 2 subs. Made very poorly.
Atmosphere: 1
Food: 1
Service: 1
Outrageously slow when it comes to taking orders. I waited ten minutes just to get my food, while there was only one other person in line before me. Never have had to wait this long at any other places when it's come to ordering food. Unacceptable service.
Atmosphere: 1
Service: 1
The subs were fine but aren't worth the price you pay for them one bit. Then when they make them they are very sloppy and thrown together
Atmosphere: 2
Food: 3
Service: 2
Waited for around 12 minutes to place my order, only to keep being ignored by staff members. One of the people behind the counter didn't acknowledge I was there, ready to place my order, while the other two employees were sitting at a table chatting.
Ended up walking out and going elsewhere for food, as I wasn't going to continue waiting to place my order. Very disappointed with service and staff, and likely won't be coming back.
Atmosphere: 2
Service: 1
Waited for around 12 minutes to place my order, only to keep being ignored by staff members. One of the people behind the counter didn't acknowledge I was there, ready to place my order, while the other two employees were sitting at a table chatting.
Ended up walking out and going elsewhere for food, as I wasn't going to continue waiting to place my order. Very disappointed with service and staff, and likely won't be coming back.
Atmosphere: 2
Service: 1
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