McDonald's
2441 Northgate St, Ottumwa
(641) 682-6345
Recent Reviews
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Always seems to be slow to get food. And lunch rush is impossible if you have a short window
We never got waited on so we left.
Service: 1
Friendly staff and quick service.
Food: 5
Service: 5
Worst spicy chicken I ever had. Dry as hell and tiny. Literally the smallest I've ever had. Almost had my partner turn around and demand money back. Pretty sure we both ordered large fries n I got smaller. No 2nd chances here.
Atmosphere: 2
Food: 2
Service: 2
Simple mistake was to not put napkins in my bag for my online order. Not a simple mistake to see me at the counter and not acknowledge me as a customer; all people that are not of my nation are not racist, yet a man that is of the employee’s nationality comes in, they turn right around and good morning him! Customer service here on today 6-4-2025 gets 1 star for simply being a service! Thank you for you service of not being polite.
Service: 1
The worst service ever. Every time I go inside there's no one to take my order! Several minutes later after employees have seen me someone eventually comes and takes my order. The pop was warm and no ice in the machine.
Atmosphere: 1
Food: 4
Service: 1
Never get your food order right and then won't replace it and could take several days to get hold of them by phone so it usually when you get back to the same town again and they tell you couple weeks later you didn't contact us soon enough can help you sorry you should have gotten hold of us right then witch is bull @@@@ I think so service good service sucks because they go to fast everything you order on the sandwich is not there or it' throw together and they roll the paperraper and smash sandwiches and it's a dang miss food good if they make it right and get your order right
Atmosphere: 5
Food: 3
Service: 3
Went to the drive-thru, and no one ever asked to take my order. I sat there for roughly five minutes. Then, I proceeded to curbside and ordered my food. The server was very nice, and I told him about the drive-thru issue.
Atmosphere: 4
Food: 4
Service: 3
Unfortunately the fries were old and cold... sad face.
This was at 12:15 pm when they were busy.
They had made up way too many fries in advance.
Atmosphere: 3
Food: 2
Service: 4
TT was the young ladies name who was my drive thru cashier. She was AMAZING!!!! There were several things wrong. Half the drive thru screen was not working. She was polite helpful and apologetic for the inconvenience. Then the strawberry pump for strawberry shakes was down and she was apologetic for that as well. Her personality was friendly and considerate. She also was very professional and her customer service was on point. She legit made my day even after having to let me down about my shake. She is the only reason I am giving such a high star rating other wise I would have been lowest score possible all the way down. Thank you again for your professionalism and compassionate customer service.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: World Famous Fries, Big Mac, Quarter Pounder Hamburger
Restaurantji Recommends
ALWAYS takes forever, minium 20 minute wait no matter what
Service: 1
Went through drive-thru, ordered two of their BBQ bacon quarter pounders with cheese. Got home to eat it (half hour drive) and could find no bacon anywhere. My husband's burgers were red in the middle and had to be "cooked" in the microwave before he could eat them. Tried to let them know by phone, for future customers, but no answer. But.....their ice cream machine was working this time!
Food: 1
Service: 5
Great food for a fast food place.
But last 2 times I have been to one took 25 minutes to get food.
Went inside to order, stood there for 5 minutes without anyone even acknowledging me trying to order. Decided maybe it would be better to just order through the drive thru. I waited for 20 minutes with no progress. When I finally got to the window to pay, they asked me to wait. That took another 20 minutes. We never got our food. I will never go to this McDonald’s again, nor should you.
My wife and I just had the breakfast from there and there where bugs in her stake egg sandwich we will never be eating there or mcdonald's ever a gain
Atmosphere: 1
Food: 1
Service: 1
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