Order was over 25 minutes of estimated time then food was cold.
Service: 3
Penny Berry
The waitress that day was really nice with a very welcoming attitude. The atmosphere was above most the places weve been inside to eat at in Ottumwa. Extrememly clean and the air seemed fresh the place was very roomy and relaxing. We had a good time enjoying our visit there. The bathrooms were actually the cleanest most sanitary of all the public places in that town by far! Highly recommend this Pizza Hut.
Put order in online at 4pm to pick up at 6pm, get there and they are just putting pizza in. Haven't been there in over a year because same thing happened last time. Manager didn't even apologize or seem to care. Worst service I have ever seen and will never go back
Food: 1
Service: 1
Steve Shaw
My wife and I ordered A large meat lovers pizza hand tossed crust and I don't know why but I always pay for extra cheese although I'm certain that I never get it. Also ordered 12 wings traditional bone In. The order came to $42 and change supposed to be ready for pick up at 7:33pm my wife got there at 7:30pm to be told that they had lost our pizza and was going to upgrade us with a stuffed crust meatlovers pizza. She didn't complain and after waiting nearly 20 minutes minu
Deb Allman
Ordered wings, breadsticks and large pizza. Wings came first and then the breadsticks.(took over 30 minutes). Then we waited another 15 minutes for our pizza. It was not even hot. It was like you would eat right out of the fridge. Didn't say anything because we didn't want to have to wait for another. When paying we were not asked how our meal was. That's when I was going to tell them the pizza was cold. The wings were good and the breadsticks were awesome. I do understand that they are understaffed and service isn't like it used to be.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Breadsticks
NIÑA LILIAN
We ordered pizza and hasn't shown up. Still waiting for the delivery.
Atmosphere: 1
Food: 1
Service: 1
Tiffany Hardy
Ordered my food online for pickup/carry out as they won’t deliver unless your food total is 12$ and then charge an almost 5$ delivery fee which is not the drivers tip. The problem I go to pick up my order, mind you I show up a little past my pickup time, and it’s not even ready. I then have to wait another 20-30mins at the store for my food total be done, on top of that had to turn around and come back to the store as they forgot to give me my 2 litter ordered/ purchased. Also as I’m sitting and waiting I am seeing horrible service and other customers who are dinning in changing their order to takeout. Along with 5 other people waiting for their takeout orders that are also late.
Great experience. Wings and stuffed crust were good.
Atmosphere: 5
Food: 5
Service: 5
Suny Fowler
We ordered pizza and hasn't shown up. Still waiting for the delivery.
Service: 1
Ernest Kimani
6/17/24 at 10pm the lady at the bar told me that the place is closed and gave me a bad attitude when i asked her isn’t the place says on the website it’s closed at 11pm? she just didn’t wanna serve me cuz she wanted to go home i guess but when i confronted her that the place is closed at 11pm she was like ‘oh that’s not inside’ i was like what do you mean? anyways all that being said her service was baaaaaaaaad! the place is nice thou but service is baaaaad
Atmosphere: 5
Food: 5
Service: 1
Monte Goodyk
Great experience. I'd definitely go there again!
Atmosphere: 5
Food: 5
Service: 5
Jeff E
We had the stuffed c special, pasta dish, and cheese bread. It also had a full dining room for future reference.
Order was over 25 minutes of estimated time then food was cold.
Service: 3
The waitress that day was really nice with a very welcoming attitude. The atmosphere was above most the places weve been inside to eat at in Ottumwa. Extrememly clean and the air seemed fresh the place was very roomy and relaxing. We had a good time enjoying our visit there. The bathrooms were actually the cleanest most sanitary of all the public places in that town by far! Highly recommend this Pizza Hut.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pan, Taco Pizza, Boneless Wings, Garlic, Pepperoni Pizza with Hair, Marinara, Thin and Crispy Pepperoni Pizza, Thin and Crispy Sausage Pizza and Cheese Sticks with Marinara Sauce, Triple Chocolate Brownie, Tavern Double Pepperoni Pizza, Tuscani Chicken Alfredo Pasta, Honey BBQ, Fries, 16 9oz Bottle Aquafina, Garlic Dip, Meat Lover's Melt
Drive up window is always great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breadsticks
Food was poorly cooked and put together.
Atmosphere: 2
Food: 2
Service: 3
Put order in online at 4pm to pick up at 6pm, get there and they are just putting pizza in. Haven't been there in over a year because same thing happened last time. Manager didn't even apologize or seem to care. Worst service I have ever seen and will never go back
Food: 1
Service: 1
My wife and I ordered A large meat lovers pizza hand tossed crust and I don't know why but I always pay for extra cheese although I'm certain that I never get it. Also ordered 12 wings traditional bone In. The order came to $42 and change supposed to be ready for pick up at 7:33pm my wife got there at 7:30pm to be told that they had lost our pizza and was going to upgrade us with a stuffed crust meatlovers pizza. She didn't complain and after waiting nearly 20 minutes minu
Ordered wings, breadsticks and large pizza. Wings came first and then the breadsticks.(took over 30 minutes). Then we waited another 15 minutes for our pizza. It was not even hot. It was like you would eat right out of the fridge. Didn't say anything because we didn't want to have to wait for another. When paying we were not asked how our meal was. That's when I was going to tell them the pizza was cold. The wings were good and the breadsticks were awesome. I do understand that they are understaffed and service isn't like it used to be.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Breadsticks
We ordered pizza and hasn't shown up. Still waiting for the delivery.
Atmosphere: 1
Food: 1
Service: 1
Ordered my food online for pickup/carry out as they won’t deliver unless your food total is 12$ and then charge an almost 5$ delivery fee which is not the drivers tip. The problem I go to pick up my order, mind you I show up a little past my pickup time, and it’s not even ready. I then have to wait another 20-30mins at the store for my food total be done, on top of that had to turn around and come back to the store as they forgot to give me my 2 litter ordered/ purchased. Also as I’m sitting and waiting I am seeing horrible service and other customers who are dinning in changing their order to takeout. Along with 5 other people waiting for their takeout orders that are also late.
Loaded with topping and tasty.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great experience. Wings and stuffed crust were good.
Atmosphere: 5
Food: 5
Service: 5
We ordered pizza and hasn't shown up. Still waiting for the delivery.
Service: 1
6/17/24 at 10pm the lady at the bar told me that the place is closed and gave me a bad attitude when i asked her isn’t the place says on the website it’s closed at 11pm? she just didn’t wanna serve me cuz she wanted to go home i guess but when i confronted her that the place is closed at 11pm she was like ‘oh that’s not inside’ i was like what do you mean? anyways all that being said her service was baaaaaaaaad! the place is nice thou but service is baaaaad
Atmosphere: 5
Food: 5
Service: 1
Great experience. I'd definitely go there again!
Atmosphere: 5
Food: 5
Service: 5
We had the stuffed c special, pasta dish, and cheese bread. It also had a full dining room for future reference.
Atmosphere: 3
Food: 4
Service: 4
Loading...