Just went drive through and it's prolly a darned good thing cuz I MIGHTA gave em a piece of my mind that day cuz I was NOT happy with the foodstuffs I shoveled into my cake hole! It was puny and barely warm and just overall "not good". Tasted like it was past time to change the grease and the people working Drive thru did NOT have a sense of humor....sheesh! Lighten up!
Atmosphere: 1
Food: 3
Service: 2
Darryl James
Went to try the mushroom and cheese also bacon. Sandwich was to little but good
Atmosphere: 3
Food: 3
Service: 3
Ethan Foreman
I’m appreciate of them. I asked for a side of BBQ for my 8pc nugget and instead put it on my chicken junior. I also asked for a plain crispy chicken wrap, but it still had royal sauce. The manager replaced both, added another free wrap, as well as free cookies
Atmosphere: 5
Food: 5
Service: 5
Marcus Hilden
LITERALLY EVERYTHING IS COLD. I DIDNT HAVE ANY FRIES. I CALLED AND THEY DONT DO REFUNDS, NOT EVEN ON A GIFT CARD. HORRIBLE BUSINESS. TICKET NUMBER 73 TODAY DEC 14TH 2024
Atmosphere: 1
Food: 1
Service: 1
Heather Theus
They will charge you for extra stuff and not give it to you. We called to let them know what we were missing and the one making the sandwiches lied saying he put it on there ummm watch your cameras no he did not how are you going to call me liar and why would I call and lie about not getting what I paid for watch your cameras and never ever again will I spend my money there Burger King just lost my business and to have to give them even one star there management sucks. And the food was not even hot. Get it together Burger King.
Atmosphere: 1
Food: 1
Service: 1
Unknown Unk
The food is a one start, it's the Midwest hello,. Nothing is fresh here. If you go thru the drive thru make sure you check before driving off..they always forget stuff.. It seems like they get mad when you call to complaint that your order is incomplete. The Hispanic workers will give you attitude like it's your fault. They should at least give you something free when it's their fault. Plus, one time I witness a worker refilling the ice in the soda machine put the lid on the floor..l
Atmosphere: 1
Food: 1
Service: 1
Scott Bowman
I used the drive up window. The food arrived quickly and was what I ordered. The worker was polite but forgot to give me my receipt. I waited for a bit until she realized I was still there. No trouble supplying the receipt.
Food: 5
Service: 4
Sherry Schmitt
Fries were cold,but classic chicken sand always yummy
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Fiery Royal Crispy Chicken
Crystal Ramirez Chavez
I have seen this franchise strive hard to make sure that this establish ment is clean and that the customers are well taken care of
Atmosphere: 5
Food: 5
Service: 5
Cory Johnston
Very clean and nice people. Food tasted and looked fresh. Great experience all around.
Food is usually okay and the Building is okay but I really hate how the order is never read back and there's always something wrong. They also never give their customers the receipt and they throw them all away in big batches (I've seen this happen multiple times in the drive through). In the last month I've gone there three times and everytime there's always an item missing or something that's not correct. Every other BK in town is usually great so it's frustrating when my order is wrong almost every time here.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Original Chicken Sandwich
Lauren Curtis
Worst customer service from a manager I have ever had!!! I had a simple pick up order of 2- 8 piece fiery nuggets and a French frie!! Said order would be ready at 12:16pm I'm standing here and it 12:38 P.M and the manager on duty today told me we have all these other orders it's going to be awhile. I counted 6 employees doing nothing!! Worst customer service ever
Atmosphere: 1
Food: 1
Service: 1
Angelica Hernández
The preparation of the burger is very good. I loved that it is a clean burger and not beaten and watery. Excellent preparation. Thank you for that.
Atmosphere: 5
Food: 5
Service: 5
Kelle Farley
Verona was very very rude. Arried at 8:45 p.m. to order our food. We we're told we could not dine-in and must use driveup as inside was closing in 15 minutes. Have never experienced a Mgr so very argumentative and unwillingly to help us. Please visit with her as to what great customer should be. We will probably never come to Burger King again. By the way does Shane Saltzman still oversee the siouxland area BK'S Maybe he needs to beaware of this horrible customer service by a GM. LEFT IMMEDIATELY
Service: 1
Alan Bermudez
Great place to bring the kids. They can eat and then run around the play area.
Just went drive through and it's prolly a darned good thing cuz I MIGHTA gave em a piece of my mind that day cuz I was NOT happy with the foodstuffs I shoveled into my cake hole! It was puny and barely warm and just overall "not good". Tasted like it was past time to change the grease and the people working Drive thru did NOT have a sense of humor....sheesh! Lighten up!
Atmosphere: 1
Food: 3
Service: 2
Went to try the mushroom and cheese also bacon. Sandwich was to little but good
Atmosphere: 3
Food: 3
Service: 3
I’m appreciate of them. I asked for a side of BBQ for my 8pc nugget and instead put it on my chicken junior. I also asked for a plain crispy chicken wrap, but it still had royal sauce. The manager replaced both, added another free wrap, as well as free cookies
Atmosphere: 5
Food: 5
Service: 5
LITERALLY EVERYTHING IS COLD. I DIDNT HAVE ANY FRIES. I CALLED AND THEY DONT DO REFUNDS, NOT EVEN ON A GIFT CARD. HORRIBLE BUSINESS. TICKET NUMBER 73 TODAY DEC 14TH 2024
Atmosphere: 1
Food: 1
Service: 1
They will charge you for extra stuff and not give it to you. We called to let them know what we were missing and the one making the sandwiches lied saying he put it on there ummm watch your cameras no he did not how are you going to call me liar and why would I call and lie about not getting what I paid for watch your cameras and never ever again will I spend my money there Burger King just lost my business and to have to give them even one star there management sucks. And the food was not even hot. Get it together Burger King.
Atmosphere: 1
Food: 1
Service: 1
The food is a one start, it's the Midwest hello,. Nothing is fresh here. If you go thru the drive thru make sure you check before driving off..they always forget stuff.. It seems like they get mad when you call to complaint that your order is incomplete. The Hispanic workers will give you attitude like it's your fault. They should at least give you something free when it's their fault. Plus, one time I witness a worker refilling the ice in the soda machine put the lid on the floor..l
Atmosphere: 1
Food: 1
Service: 1
I used the drive up window. The food arrived quickly and was what I ordered. The worker was polite but forgot to give me my receipt. I waited for a bit until she realized I was still there. No trouble supplying the receipt.
Food: 5
Service: 4
Fries were cold,but classic chicken sand always yummy
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Fiery Royal Crispy Chicken
I have seen this franchise strive hard to make sure that this establish ment is clean and that the customers are well taken care of
Atmosphere: 5
Food: 5
Service: 5
Very clean and nice people. Food tasted and looked fresh. Great experience all around.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Food is usually okay and the Building is okay but I really hate how the order is never read back and there's always something wrong. They also never give their customers the receipt and they throw them all away in big batches (I've seen this happen multiple times in the drive through). In the last month I've gone there three times and everytime there's always an item missing or something that's not correct. Every other BK in town is usually great so it's frustrating when my order is wrong almost every time here.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Original Chicken Sandwich
Worst customer service from a manager I have ever had!!! I had a simple pick up order of 2- 8 piece fiery nuggets and a French frie!! Said order would be ready at 12:16pm I'm standing here and it 12:38 P.M and the manager on duty today told me we have all these other orders it's going to be awhile. I counted 6 employees doing nothing!! Worst customer service ever
Atmosphere: 1
Food: 1
Service: 1
The preparation of the burger is very good. I loved that it is a clean burger and not beaten and watery. Excellent preparation. Thank you for that.
Atmosphere: 5
Food: 5
Service: 5
Verona was very very rude. Arried at 8:45 p.m. to order our food. We we're told we could not dine-in and must use driveup as inside was closing in 15 minutes. Have never experienced a Mgr so very argumentative and unwillingly to help us. Please visit with her as to what great customer should be. We will probably never come to Burger King again. By the way does Shane Saltzman still oversee the siouxland area BK'S Maybe he needs to beaware of this horrible customer service by a GM. LEFT IMMEDIATELY
Service: 1
Great place to bring the kids. They can eat and then run around the play area.
Atmosphere: 4
Food: 4
Service: 4
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