There is currently a deal on the McDonald’s app valid until November 30 that gives one free medium fries per day. I use it often without any issue. Today, while ordering at the self-service kiosk, I selected the “free fries” deal and everything looked fine. But right before paying, the deal DISAPPEARED from my order for no reason. As a result, it was no longer on the receipt.
I immediately went to speak with the manager to explain what happened. I forgot to ask for her name, but she was wearing a headset with a microphone (probably for drive-thru orders), she is short and wears glasses. Instead of trying to understand or help, she just kept repeating that “it’s not on the receipt.” No effort, no listening, no customer service.
I even showed her the deal directly on my phone and a photo proving I had selected it on the kiosk. She still refused to help me.
In the end, I had to pay for fries that I should not have had to pay for. It is not right that the customer has to suffer because of a technical issue. What bothered me the most wasn’t the machine problem, but the manager’s attitude: unhelpful, cold, and unprofessional.
Very disappointed. Customer service seriously needs improvement.
Atmosphere: 1
Food: 1
Service: 1
Yasmin Limoges
They always cancel my order, I place it and instantly put “I’m here” and I get there within 3mins and they still always cancel it. Fed up with it.
Atmosphere: 1
Food: 4
Service: 1
JUST ACE
I got a meal delivered from the Hamilton location for me and my boyfriend, which was a Big Mac meal with no onions and chicken McNuggets. They delivered the meal but the Big Mac was no pickles and still had onions in it, didn’t give us any straws and one of the drinks was half empty. Do better McDonald 😭
Food: 1
Service: 2
David Massey
was just there 30 min ago cold food management very rude when i made a complaint about employees standing around while waiting 10 minutes to pay for my food when i called corporate to make the complaint she then tells me iam no longer welcome to eat there any longer also 3 door dashers were there before me that was waiting on orders while 1 guy comes in from drive thru had to go behind counter to get service for his messed up order through drive thru this manager then tells me basically if i dont like standing there waiting for service i can leave and go else where poor management and customer service
Atmosphere: 1
Food: 1
Service: 1
Quix05
Always forgets my sauce!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Mcnuggets
Trentity Epps
DO NOT GO HERE!!! I have been multiple times and they get your order wrong every single time. Last time I went in, they had me bring in my $30 order that was missing a sandwich to go through it after I stood there being ignored for five minutes waiting to be helped. After I brought my order in, they wanted to argue with me that I wasn’t missing a sandwich bc I had the wrong sandwich. None of them can read and they’re rude and argumentative. Not worth the time I wasted waiting for my food OR getting it fixed.
Atmosphere: 1
Food: 1
Service: 1
Jaun Magana
Waited 15 minutes just to get 3 chocolate chips cookies, next time let me know your going to go make the cookie dough smh 🤦🏾♂️
Service: 1
Gale Brock
Rudest lady in the drive thru ever. Got mad because I asked for ketchup then yelled at me for not holding the bag open well enough for her to slam it in my bag. And this was the manager. If she treats her customers like this I'd hate to be one of her employees. This was the last straw for Me and McDonald's. Between prices and attitude I'm done.
Atmosphere: 1
Food: 3
Service: 1
Gerardo Soto
Never have pie available for quick pick up always a 12 minute wait for a pie
Atmosphere: 5
Food: 4
Service: 2
Chris Amman
Gave me half a sandwich and didn't give me what I asked for. Literally a triangle for a chicken sandwich
Bought a sausage egg McMuffin . Muffin was hard after 2 bites I felt sick
Food: 1
Service: 5
Amber Jacobs
Longest wait
Bill Worrell
The food is average .the staff is slow and it takes forever to get your food.Drive down the road to someplace else
Atmosphere: 1
Food: 1
Service: 1
Mark Newman
Oh my God McDonald's has started charging for a cup of water! Oh well, I don't blame them. This is a 4 star McDonald's, not necessarily a 4 star dining establishment, The service at the drive through was courteous and efficient. Driving in the lot was a little tight and crowded.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chicken Mcnuggets
Carly Jaskulski
Why are we charging for honey mustard after spending $30 on McDonald’s meals…after paying for honey mustard, separately, they even forgot it 😂 it’s actually comical.
Very bad experience today.
There is currently a deal on the McDonald’s app valid until November 30 that gives one free medium fries per day. I use it often without any issue. Today, while ordering at the self-service kiosk, I selected the “free fries” deal and everything looked fine. But right before paying, the deal DISAPPEARED from my order for no reason. As a result, it was no longer on the receipt.
I immediately went to speak with the manager to explain what happened. I forgot to ask for her name, but she was wearing a headset with a microphone (probably for drive-thru orders), she is short and wears glasses. Instead of trying to understand or help, she just kept repeating that “it’s not on the receipt.” No effort, no listening, no customer service.
I even showed her the deal directly on my phone and a photo proving I had selected it on the kiosk. She still refused to help me.
In the end, I had to pay for fries that I should not have had to pay for. It is not right that the customer has to suffer because of a technical issue. What bothered me the most wasn’t the machine problem, but the manager’s attitude: unhelpful, cold, and unprofessional.
Very disappointed. Customer service seriously needs improvement.
Atmosphere: 1
Food: 1
Service: 1
They always cancel my order, I place it and instantly put “I’m here” and I get there within 3mins and they still always cancel it. Fed up with it.
Atmosphere: 1
Food: 4
Service: 1
I got a meal delivered from the Hamilton location for me and my boyfriend, which was a Big Mac meal with no onions and chicken McNuggets. They delivered the meal but the Big Mac was no pickles and still had onions in it, didn’t give us any straws and one of the drinks was half empty. Do better McDonald 😭
Food: 1
Service: 2
was just there 30 min ago cold food management very rude when i made a complaint about employees standing around while waiting 10 minutes to pay for my food when i called corporate to make the complaint she then tells me iam no longer welcome to eat there any longer also 3 door dashers were there before me that was waiting on orders while 1 guy comes in from drive thru had to go behind counter to get service for his messed up order through drive thru this manager then tells me basically if i dont like standing there waiting for service i can leave and go else where poor management and customer service
Atmosphere: 1
Food: 1
Service: 1
Always forgets my sauce!
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Mcnuggets
DO NOT GO HERE!!! I have been multiple times and they get your order wrong every single time. Last time I went in, they had me bring in my $30 order that was missing a sandwich to go through it after I stood there being ignored for five minutes waiting to be helped. After I brought my order in, they wanted to argue with me that I wasn’t missing a sandwich bc I had the wrong sandwich. None of them can read and they’re rude and argumentative. Not worth the time I wasted waiting for my food OR getting it fixed.
Atmosphere: 1
Food: 1
Service: 1
Waited 15 minutes just to get 3 chocolate chips cookies, next time let me know your going to go make the cookie dough smh 🤦🏾♂️
Service: 1
Rudest lady in the drive thru ever. Got mad because I asked for ketchup then yelled at me for not holding the bag open well enough for her to slam it in my bag. And this was the manager. If she treats her customers like this I'd hate to be one of her employees. This was the last straw for Me and McDonald's. Between prices and attitude I'm done.
Atmosphere: 1
Food: 3
Service: 1
Never have pie available for quick pick up always a 12 minute wait for a pie
Atmosphere: 5
Food: 4
Service: 2
Gave me half a sandwich and didn't give me what I asked for. Literally a triangle for a chicken sandwich
Atmosphere: 2
Food: 1
Service: 2
Restaurantji Recommends
Bought a sausage egg McMuffin . Muffin was hard after 2 bites I felt sick
Food: 1
Service: 5
Longest wait
The food is average .the staff is slow and it takes forever to get your food.Drive down the road to someplace else
Atmosphere: 1
Food: 1
Service: 1
Oh my God McDonald's has started charging for a cup of water! Oh well, I don't blame them. This is a 4 star McDonald's, not necessarily a 4 star dining establishment, The service at the drive through was courteous and efficient. Driving in the lot was a little tight and crowded.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Chicken Mcnuggets
Why are we charging for honey mustard after spending $30 on McDonald’s meals…after paying for honey mustard, separately, they even forgot it 😂 it’s actually comical.
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