Arby's

4920 86th St, Urbandale
(515) 334-9010

Recent Reviews

Hunter Cook

Waited a literal 25 minutes in the drive through for these bad boys. The competency crisis is

Atmosphere: 1

Food: 1

Service: 1

Shaun Mirk

I'm outside right now at 9:30pm and I can see a few employees inside, but the doors are locked and the drive through says closed. Both the door and Google say they are supposed to be open until 10pm. Clearly this location likes to cut out early before closing.

Nichole Z

We stopped here to get shakes for dessert. The employee that helped us in the drive-thru was extra nice and fast! We got a large vanilla shake and a regular jamocha shake and they were both delicious. For both shakes, the total was about $8.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Curly Fries

Hunter Beth

Men’s restroom has a strong smoke smell to

Atmosphere: 1

Harold Wyldman

Store bathroom smells like someone smoked a pack of cigarettes in

Atmosphere: 1

Food: 5

Service: 4

Elsa Fletcher

Employees talk inappropriately where customer can here while eating inside or just going through drive through. Happened several times

Atmosphere: 2

Food: 5

Service: 4

Recommended dishes: Double Roast Beef

aj miller

The bottom of my bag ripped and all my.food fell on the ground as soon as I got home with it

Ryan DeForest

Shake machine broken and wrong sandwich refused to make it

Atmosphere: 3

Food: 3

Service: 1

Recommended dishes: Arby's Signature Sandwiches

Dave Zirbel

Everything was great, floor felt like it was mopped with soda though.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Chicken Bacon

J

Bathroom was so disgusting and sticky and smelled so awful couldn’t eat here

Atmosphere: 1

Service: 1

Neice henderson

Gross nasty and disgusting,I have never ate here and learned why folks don’t eat here today!!!??

Atmosphere: 2

Food: 2

Service: 4

Cassie Lotz

Sweet guy with glasses was working hard to keep customers happy, we waited 5 minutes to order inside though no one else was in line and then 12-13 minutes for our small order after placing it. The nice young man apologized, but the female manger made snide remarks like "they're gonna have to wait longer." When our food came, the nice young man offered us a cookie to apologize for the wait, then the female manger chewed him out in the back (but we could hear) because we hadn't waited long enough to "deserve" anything, he had to tell her he'd take it out of his paycheck, poor guy. ? We didn't ask for anything and weren't mad, he was just trying to create a better experience. She clearly didn't care about customers or employees, and we got to listen to her complain about everything during our entire visit as we ate in. I felt really bad for the staff that had to work under her leadership.

Atmosphere: 1

Food: 2

Service: 3

Andrew Holmes

Tried to get a milkshake on a hot day! Your machines were down! Disappointed on not even putting a sign on the drive thru! Starting to look like mcdonalds where their ice cream machine always broken

Tammy Rose Coon

The food & service here is pretty good. It helps if you get someone that's in a good mood ? ?

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Roast Beef, Reuben

DeDe Brinson Hassell

Been awhile since we've gone to Arby's. Tried the hushpuppy battered fish sticks. Yum. They were really good.

Food: 5

Service: 5

Recommended dishes: Arby

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