Domino's Pizza
7620 Douglas Ave, Urbandale
(515) 276-0030
Recent Reviews
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Service sucks here. Had me waiting at the window long as hell after I pressed the button TWICE.
Service: 1
This customer's experience with the food order was incredibly frustrating. They endured a long wait for their food, experienced late delivery, and were then asked to pay again despite already completing online payment. The store's explanation that they owed a penny, after they were already paid in full, was also a point of contention.
Waited an hour and food still wasn’t done. Cancelled order
Ordered a pizza Garrett was extremely nice and professional. The store was clean. My food was fresh! 9/10 would recommend
Atmosphere: 4
Food: 5
Service: 5
This is my favorite pizza place to go to right now, i love all of the staff that works there. They treat me so nice and know me by name at this point. They havent dissapointed me at all and theyre such kind people
Atmosphere: 5
Food: 5
Service: 5
Horrible service, can’t accept phone orders and the website is 0-10 will not accept debit cards. Go somewhere better like northern lights or pizza hut
Atmosphere: 1
Food: 1
Service: 1
Love the food here. We usually buy from here every two weeks, but unfortunately we had a $2 tip added to our order that I did not authorize. The woman who delivered it in a red Volkswagen, stole that money from us. Yeah it was only $2 but it was unauthorized, and theft. I recommend checking receipts and bank transactions because if she was ok doing that to me, she’s done it before. I did contact the store, I am not sure that they are only refunding my $2 or the whole order, but i feel it should be the whole order for that type of theft.
Atmosphere: 5
Food: 5
Service: 3
Love this location! Our pizzas are always perfect and pretty fast even when they’re busy! My interaction with the person at the register is always pleasant and efficient.
Atmosphere: 5
Food: 5
Service: 5
I placed a delivery order over the phone. They said it would take 1-1.5 hours to get to me. It was never delivered. They either forgot about my order or just didn’t want to drive and deliver it.
Service: 1
I prepaid an order for pickup which included an order of Parmesan bites, noticed it didn’t come with a marinara sauce. I was told I needed to pay 85 cents extra but the sign says it’s only extra for sauces for WING orders, I could even understand ordering extra for 2 sauces regardless of what you ordered but to not include at least 1 marinara sauce is egregious customer service wouldn’t be surprised if they changed what the sign says it after this. I told them since I prepaid the order I left my wallet at home and some older dude says he’s sorry but can’t do anything. I asked them if that’s how they’re really gonna do me and was met with no response, shocking service to say the least.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Went here a couple days ago. Pizza turned out good, hence the 2 stars. Pretty on par quality wise that I'm used to. The service, on the other hand, was a different situation.
Once I entered, the lady working asked if I had an order. I didn't, and upon saying this, she turned around making an extremely rude face and sighing, like I just ruined her day. She took my order a few minutes later. About a minute after that, an online order pops up, which I can audibly hear her swearing at it. A few minutes pass with her throwing things, complaining, etc. At another point, she gets a call for what sounds like requesting a change to an order, to which the same things occur of her swearing, throwing things, and just being extremely negative. I also hear her yelling to someone in a back office at one point. I was genuinely hesitant to be in the building at this point, and I do not think ANYONE in a customer facing position should have this level of attitude. I get it, we all have bad days, but to this level and with this lack of control is unprofessional and concerning to customers. I will not be returning to or ordering from this location.
Atmosphere: 2
Food: 5
Service: 2
Waited for half an hour for a pizza doing Carside delivery even though the pizza was done by the time we had arrived there the people did not want to help except for one very nice lady
Atmosphere: 1
Food: 3
Service: 1
I’m dealing with low life med wage employees they all suck he couldn’t tell me if they have the same owner 🤣🤣🤣🤣 this guy will never make it far in life God sucks to be 40 topping pizza
It took about an hour to get my order, and it was completely wrong. Several items were missing. When I called, the woman who answered apologized and explained that they have a lot of new employees. Unfortunately, the overall experience wasn’t great.
Atmosphere: 2
Food: 2
Service: 2
I like Domino's pizza over ALL the others. It is disappointing that you earn free pizzas but can't sub the free medium for a free small gluten-free pizza. I earned the free pizzas by ordering gluten-free pizzas, but always run into problems when I need to redeem, even when I had received a late delivery and they gave me a free pizza. The store wouldn't honor a gluten-free pizza until after several emails and phone calls!
Domino's! Figure it out!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Carbonara Pasta, Pepperoni Pizza, Lava Cake
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