Subway

4640 86th St, Urbandale
(515) 276-6411

Recent Reviews

Skylar

They said they couldn’t toast my flat bread even though flat bread HAS to be toasted because of the raw eggs in it. And then the worker put the wrong sauce on my sandwich and then refused to make me a different sandwich even though I was allergic to the wrong sauce that she put on

Atmosphere: 1

Food: 1

Service: 1

Alivia Phipps

My bread was raw and they charged me $6 for a drink and my sub was dowey and gross.

Atmosphere: 3

Food: 3

Service: 2

Ryan Dueker

I have been going to this subway for more than a year and I’ve seen a lot of their employees come and go. Tonight was different. Best service I’ve ever seen from any Subway. Kieran and Nick were phenomenal. I walked in and was immediately greeted. Both of them were kind and respectful. I absolutely will be coming back after tonight’s experience. Highly recommendParking: 20

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sandwich

B.L. Benedict

It was a frustrating experience for us. Staff don't speak or understand English and do not seem to accept the coupons. Newly advertised items aren't in stock. Trying to communicate the order was such a challenge it made for an unpleasant experience. In the end, we didn't get what we wanted and paid too much, but the only employee on site couldn't speak a word of English to us to understand what we were asking for. I won't go back.

Atmosphere: 1

Food: 4

Service: 1

Rich Russo

Ordered a foot long roast beef, Ordered it with 50% more meat, only 4 slices on whole sub, that's not extra in my book.

Atmosphere: 4

Food: 2

Service: 5

Jim Dusenbery

Great service.

Atmosphere: 4

Food: 5

Service: 5

R M.

Went to this location at 10 when it says everywhere they open at 8. Went up to see if they were open because the lights were off. Literally saw someone sitting inside the store. So I called the store and I wasn't given a time that they were going to be open but someone was there.

Jaime Bernal

November 2023, this Subway does not take paper coupons you get through the mail.

Robert G.

We went out of our way to get to this location. Had a BOGO coupon. The kid behind the counter said this location doesn't accept coupons. "The computer doesn't know how to process them". Oddly enough, my Subway app also had a BOGO offer but it has to be ordered using the app. My wife & I decided not to waste anymore time here, if we are going to pay full price, we might as well go to Firehouse Subs closer to our house. FH subs are 10x better anyway.

Mark Stanley

Only one person scheduled and working. Props to the associate for getting it done with 3 on line orders and 7 customer groups. No props to the franchise owner. If you are understaffed, get in there and help.

Atmosphere: 3

Food: 3

Service: 2

Jay B.

Service is always great. Online orders have always been done on time or even a little early. The employees have always been pretty chill even during the lunch rush. Have seen some things have malfunctioned in the past like the fountain drink machine, but they always seem to get these things repaired and up and running again in a decent amount of time. The sandwiches I've ordered have always been made correctly and never feel like they skimp on any of the meat or veggies. Overall this place has been pretty perfect throughout my extended time ordering here.

Bee Pompei

Hi there I just thought the owner should know that front door was locked so I couldn’t go in. I called and no answer either. I saw an employee inside, she looked right at me and didn’t open up. I’m writing this in the parking lot before leaving because if this were my business, I’d want to know. It’s currently 10/1 at 11:46am.

Atmosphere: 1

Food: 1

Service: 1

Matthew Froehlich

Worst experience ever at a subway and will never go back. My wife picked me up the outlaw and it was cold, steak/cheese was never heated up, never toasted. This is a disaster. $11 disaster. My wife and son's sandwiches were also awful. They were out of several ingredients but didn't mention that until we already placed order and sandwiches were being made. $40 supper for the family and it was completely ruined. Subway just lost a family of customers.

Atmosphere: 1

Food: 1

Service: 1

Connor the Music Guru

Service and quality of food depends on the person working. Owner is a cheapskate that doesn't let this location accept coupons, and their sandwiches are slightly more expensive than other locations. Sometimes I show up only to find the door locked and nobody inside even though it's business hours. Today my sandwich was missing a topping I paid extra for.

Atmosphere: 3

Food: 3

Service: 3

derek kopacek

Store is never stocked its usually out of atleast half the menu and the food is overpriced

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