Stopped here to pick up ice cream for a homebound friend. Went through the drive-through and ordered. Pulled up to the window and sat there for almost 10 minutes. No one ever came to the window. There was only one car in the parking lot so I drove by to see if there was a large family at the counter and only one person there. I won't be going back.
Connor Gibbs
There was an incident while I was there with another customer being unruly towards staff. Staff handled it appropriately and we're more than polite to me. I was a bystander but the situation was well handled.
Atmosphere: 3
Food: 3
Service: 4
Tami Diaz
RUDE!!
McKenzie….so she says that’s her name at the la Porte rd location.
I went in about a week ago with my grandkids. We were making an order for the 3 kids, 2 adults and orders to take home to the rest of the family. Makenzie was very rude at the drive-through pushy. No patience after each ice cream. I ordered she would say is that it? Is that it! Is that it! Very rude, fast talking and clearly annoyed, asked 5 times, Do you want anything else, I kept telling her I was not finished ordering that I had a big order. She kept saying are you done yet. I ended up driving off.
June 1st
Well this evening my husband and I went in drive-through ordered 2 cones got to the window. McKenzie told me it was $10 something. I asked her why it was so much. She said I don’t know, I just work here. I asked please tell me how much the cones are & she repeated the wrong order to me and I told her no we didn’t order a shake We ordered 2 cones, McKanzie closed the window and walked off on us. She obviously said something rude when she turned her back because everyone else inside the store looked at us. All I said was no we didn’t order a shake. Another young lady came to the window and apologized and took our order again after we already ordered at the speaker so this is my second run-in with this very rude young lady McKenzie.
I will NOT EVER GO THERE AGAIN!!
Honestly this little rude young lady does not need to be taking orders she needs to be fired!
Jeff Smock
I went through the drive through. Got a treat for my Mother-in-law. She enjoyed it.
Food: 5
Service: 5
Tyler Milligan
Just got done walking here and as I walk up to the door I watch the door get locked. 7:15pm on a Friday. Lol. Says they're open until 9pm.
Atmosphere: 2
Food: 4
Service: 1
Luis Cobos
They are very raciest they called my son very mean
Atmosphere: 1
Food: 5
Service: 1
Nicole Seitz
Very slow service. 30 minutes for 3 blizzards.
Service: 1
Nicole Cook
The location is easily accessible, staff is not unfriendly but they certainly seem to prefer not interacting with customers, cleanliness inside is hit-or-miss, but the menu selection is outstanding. Best place to get a crunch cone (or cup!) in Waterloo.
Closing at 840 isn't what your door says. Then hiding in the back standing around?
Atmosphere: 4
Food: 4
Service: 1
Kyeler Werkmeister
The food/dessert is great, but the staff always seem annoyed and inpatient. I have started lookin at the menu online before I walk in because I get stressed out when they are staring at me while I browse the menu. Even when nobody else is in line. They can often mess up your order too. But the are fast and the food is good.
Parking: Rarely anybody who drove even parks, they use the drive through.
The food/dessert is great, but the staff always seem annoyed and inpatient. I have started lookin at the menu online before I walk in because I get stressed out when they are staring at me while I browse the menu. Even when nobody else is in line. They can often mess up your order too. But the are fast and the food is good.
Parking: Rarely anybody who drove even parks, they use the drive through.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Banana Split
Martavious Bailey
Great shakes and nachos
Wheelchair accessibility: Walk up service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Oreo
Cindy Stark (Cindy Kae)
This Dairy Queen has always been known for it's wide variety of menu options. Easy access makes stoping for a treat quick and uncomplicated. Although slightly pricey the soft serve and your choice of fixins is always a delight.
George Laurie
It could use a little more TLC in the cleaning of the seating area but everything else is tip top very friendly staff
Sadie Hussey
Delicious, fast service, clean place, friendly smiles and very polite to the customers
Stopped here to pick up ice cream for a homebound friend. Went through the drive-through and ordered. Pulled up to the window and sat there for almost 10 minutes. No one ever came to the window. There was only one car in the parking lot so I drove by to see if there was a large family at the counter and only one person there. I won't be going back.
There was an incident while I was there with another customer being unruly towards staff. Staff handled it appropriately and we're more than polite to me. I was a bystander but the situation was well handled.
Atmosphere: 3
Food: 3
Service: 4
RUDE!! McKenzie….so she says that’s her name at the la Porte rd location. I went in about a week ago with my grandkids. We were making an order for the 3 kids, 2 adults and orders to take home to the rest of the family. Makenzie was very rude at the drive-through pushy. No patience after each ice cream. I ordered she would say is that it? Is that it! Is that it! Very rude, fast talking and clearly annoyed, asked 5 times, Do you want anything else, I kept telling her I was not finished ordering that I had a big order. She kept saying are you done yet. I ended up driving off. June 1st Well this evening my husband and I went in drive-through ordered 2 cones got to the window. McKenzie told me it was $10 something. I asked her why it was so much. She said I don’t know, I just work here. I asked please tell me how much the cones are & she repeated the wrong order to me and I told her no we didn’t order a shake We ordered 2 cones, McKanzie closed the window and walked off on us. She obviously said something rude when she turned her back because everyone else inside the store looked at us. All I said was no we didn’t order a shake. Another young lady came to the window and apologized and took our order again after we already ordered at the speaker so this is my second run-in with this very rude young lady McKenzie. I will NOT EVER GO THERE AGAIN!! Honestly this little rude young lady does not need to be taking orders she needs to be fired!
I went through the drive through. Got a treat for my Mother-in-law. She enjoyed it.
Food: 5
Service: 5
Just got done walking here and as I walk up to the door I watch the door get locked. 7:15pm on a Friday. Lol. Says they're open until 9pm.
Atmosphere: 2
Food: 4
Service: 1
They are very raciest they called my son very mean
Atmosphere: 1
Food: 5
Service: 1
Very slow service. 30 minutes for 3 blizzards.
Service: 1
The location is easily accessible, staff is not unfriendly but they certainly seem to prefer not interacting with customers, cleanliness inside is hit-or-miss, but the menu selection is outstanding. Best place to get a crunch cone (or cup!) in Waterloo.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: DQ Sandwich, Chocolate Chip Cookie Dough Blizzard Treat, Blizzard Cake
Closing at 840 isn't what your door says. Then hiding in the back standing around?
Atmosphere: 4
Food: 4
Service: 1
The food/dessert is great, but the staff always seem annoyed and inpatient. I have started lookin at the menu online before I walk in because I get stressed out when they are staring at me while I browse the menu. Even when nobody else is in line. They can often mess up your order too. But the are fast and the food is good.
Parking: Rarely anybody who drove even parks, they use the drive through.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Banana Split
Restaurantji Recommends
The food/dessert is great, but the staff always seem annoyed and inpatient. I have started lookin at the menu online before I walk in because I get stressed out when they are staring at me while I browse the menu. Even when nobody else is in line. They can often mess up your order too. But the are fast and the food is good.
Parking: Rarely anybody who drove even parks, they use the drive through.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Banana Split
Great shakes and nachos
Wheelchair accessibility: Walk up service
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Oreo
This Dairy Queen has always been known for it's wide variety of menu options. Easy access makes stoping for a treat quick and uncomplicated. Although slightly pricey the soft serve and your choice of fixins is always a delight.
It could use a little more TLC in the cleaning of the seating area but everything else is tip top very friendly staff
Delicious, fast service, clean place, friendly smiles and very polite to the customers
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