Jimmy John's

21 West Jefferson Street Suite 104, Waterloo
(319) 888-1024

Recent Reviews

Alison Conkling

The bread was nice and soft, though there were hardly any toppings on the sandwich. I have stopped at this location several times on my way to work. This 1 time was disappointed.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Sub

Michelle

Ordered food today at work and when it was finally delivered after being notified 20 mins prior that it was out for delivery, it was the wrong food! Now waiting for delivery driver to return with the correct food.

Cameron Cook

Good food but takes a long time to have it delivered. Not worth ordering delivery from this location.

jesse drake

Ordered Jimmy John's togo and while I was sitting in my car in the parking lot I literally witnessed 2 delivery drivers SPRINT into the store and picked up an order and SPRINTED back out to there car. I was in shock, it truly is Freaky Fast Delivery. They deserve a raise.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sub

A T

Been ordering from this jimmy johns since it opened, usually multiple times a month. Usually order 5 to 8 combo meals and sometimes we are missing 1 thing or another. Always give a good tip also. Never been rude just ask for what's missing and understand human error. However, ordered last night and were missing a sandwich, told the delivery driver before he left and thought he'd come back with the missing sandwich. 45 minutes goes by and my wife called asking if our sandwich was on the way. Only to have the manager call her a liar then when I got on the phone call me a liar, and say were the only people that call about missing items. So I go to the store to have the manager show me a video of supposedly our sandwiches being made and wrapped. He goes see your sandwiches were delivered to you. I'm dumbfounded by the whole situation. After a minute or 2, acts like he's doing me a favor for giving me my missing sandwich. Never will I order from this Jimmy John's again. If you have big orders don't be surprised if your missing something, and that it's your fault that your missing an item.

Atmosphere: 1

Food: 1

Service: 1

Laurel Cook

We ordered a party box of subs. The barely had meat on them and the lettuce was brown. We saved pictures to remind us how bad it really was.

Atmosphere: 2

Food: 1

Service: 2

N A

Food is not consistent. Sometimes you get only three tiny slices of tomato on your $10 sandwich. 1/2 of the time, the staff won’t enter your phone number in for rewards. I have been 2 orders away from a reward for the last 4 orders. I suggest using the app to order if you want to get points.

Food: 3

Service: 1

Becca Roper

Wonderful food. Fast and fresh. Always have wonderful customer service. I love our local Jimmy Johns!

Atmosphere: 5

Food: 5

Service: 5

Beth Timms

Be careful ordering from here. I HAD a free sandwich and they said the delivery fee is "included" with the pricing! Talk about a rip off! The only way I found out is trying to get my free sandwich. Spoke with a manager and he said he was cancelling my order because I wanted to speak with a manager. Then they wanted to charge me a cup fee, an ice fee and the soda! Never had a manager get rude with me, but this one was EXTREMELY rude. Shouldn't be surprised, their employees are rude. They park in our apartment's parking spots. Leasing manager has had to talk to them, and then I tried to tell her they couldn't park there and she cussed me out and went into the store and left her car parked there. Again, told the manager and she is now talking to them again. If they continue to park there, she will charge them for a 1 bedroom apartment! If they even park on the curb I will tell the manager also, because they are not supposed to park there either.

Atmosphere: 1

Food: 5

Service: 1

Layna M.

Very kind staff. First time and I wanted a light meal for lunch. James was able to add beef(fav meat) to my sandwich and recommended the lattice wrap. Healthy and delicious!!!

Hannah Russett

Took 2 hours for my order to be delivered, while my location was 8 minutes away from the store.

Hemi Tuna

Great food.Great people.Great service.Thank you

Atmosphere: 5

Food: 5

Service: 5

Dawn Geary-Helmrichs

The staff of this Jimmy Johns is the best, fast, always smiling and having a good time as a team. The owner will use my name every time I walk in his store. You can tell there is such a great culture at this one. Plus the food and service is always 100%.

Savannah Boehmler

I love it,, will always choose Jimmy John's. Subway can never compare. And the cookies are amazing as well.

Atmosphere: 4

Food: 5

Service: 5

Isaiah Christiansen

Very rude employee. Very short and didn’t offer to cut a 16 inch sandwich (didn’t know you had to request that) and told her it was unacceptable she flipped me off, shut the window and walked away.

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