This location needs to be just straight up shut down. 11 pm on a Friday night and they claim their system is down and not sure when they will be able to open. Every weekend they seem to close early, save all the hustle for everyone and shut it down.
Kylie
Waited 20 minutes for 2 burgers and a nugget. Got a Dave’s single but did not come with any lettuce or tomatoes and was just bad. Fries were barely lukewarm and stale like they had been sitting for a while.
First Last
They make mistakes and offer to fix it but make you go out of your way and come inside as if they haven’t inconvenienced you enough by not being capable of not screwing up a single meal order in the first place. “When dealing with customers issues we have you come inside” wasn’t my issue, it’s yours, I don’t work for Wendy’s.
Merci
This Wendy’s is cheap. They swapped out leaf lettuce for shredded lettuce on their bacon cheese burger!
Food: 1
Ashlyn Ferrie
Cook and grill man where on point and all the lady’s in a front where nice!
Atmosphere: 5
Food: 5
Service: 5
Tatianna Blalock
Hello Wendy’s corporate please check your staff my order was so damn sloppy I almost puked looking at it. They gave me expired fries and a sloppy tossed around sandwich the only thing they got correct is the drink … it’s people in there who are lazy and don’t like their jobs so get rid of them! Its terrible customer service to be an already slow location and they still mess up the orders as a previous fast food manager for over 10 years I’d never allow something like this to go out to ANY of my customers. And I think your location needs to be investigated by higher management because no one should ever spend their money on food YOU or YOUR staff would not eat I mean look at this …YUCKKKKK !!! I want my money back ASAP. This is disgusting and just pure laziness. And to the staff find something you like to do because clearly you all hate your job.
Atmosphere: 1
Food: 1
Service: 1
Josephine
Decided to come inside and eat with my daughter. We normally go through the drive through. The manager was not nice. I have worked in customer service and customers always get served right away especially for how many people were working. They were all standing around not knowing what was going on. And the manager just kept yelling that we had to wait and they couldn't take more orders. We waited for atleast 10 minutes. Super rude and I won't be back to this location.
Atmosphere: 1
Food: 1
Service: 1
Stephen Westcott
Decent fast food faire.
Atmosphere: 4
Food: 4
Service: 3
David Hrdlicka
Good food
Atmosphere: 4
Food: 5
Service: 4
Josh Carter
Best fast food in town! Great service with a smile
I paid for my food the employees there refused to give me my food and took my money, they lied saying they were low staff with only 2 people there bit you can look through the window and see more people there just standing there and doing nothing. So if you're in the waterloo area, do not go to this wendy's at night they steal your money and not give your food. Apparently that's what they like to do
Atmosphere: 1
Service: 1
Chelsea Beas
Was closed at 12 AM due to short staffing…
Atmosphere: 1
Food: 1
Service: 1
Dan Putbrese
I used the paper bag my order came in for a napkin as my 3 burger order came with none
Atmosphere: 4
Food: 4
Service: 2
Jami O'Hara
Usually come in with 4-6 kids and staff is patient and never messes up the order
This location needs to be just straight up shut down. 11 pm on a Friday night and they claim their system is down and not sure when they will be able to open. Every weekend they seem to close early, save all the hustle for everyone and shut it down.
Waited 20 minutes for 2 burgers and a nugget. Got a Dave’s single but did not come with any lettuce or tomatoes and was just bad. Fries were barely lukewarm and stale like they had been sitting for a while.
They make mistakes and offer to fix it but make you go out of your way and come inside as if they haven’t inconvenienced you enough by not being capable of not screwing up a single meal order in the first place. “When dealing with customers issues we have you come inside” wasn’t my issue, it’s yours, I don’t work for Wendy’s.
This Wendy’s is cheap. They swapped out leaf lettuce for shredded lettuce on their bacon cheese burger!
Food: 1
Cook and grill man where on point and all the lady’s in a front where nice!
Atmosphere: 5
Food: 5
Service: 5
Hello Wendy’s corporate please check your staff my order was so damn sloppy I almost puked looking at it. They gave me expired fries and a sloppy tossed around sandwich the only thing they got correct is the drink … it’s people in there who are lazy and don’t like their jobs so get rid of them! Its terrible customer service to be an already slow location and they still mess up the orders as a previous fast food manager for over 10 years I’d never allow something like this to go out to ANY of my customers. And I think your location needs to be investigated by higher management because no one should ever spend their money on food YOU or YOUR staff would not eat I mean look at this …YUCKKKKK !!! I want my money back ASAP. This is disgusting and just pure laziness. And to the staff find something you like to do because clearly you all hate your job.
Atmosphere: 1
Food: 1
Service: 1
Decided to come inside and eat with my daughter. We normally go through the drive through. The manager was not nice. I have worked in customer service and customers always get served right away especially for how many people were working. They were all standing around not knowing what was going on. And the manager just kept yelling that we had to wait and they couldn't take more orders. We waited for atleast 10 minutes. Super rude and I won't be back to this location.
Atmosphere: 1
Food: 1
Service: 1
Decent fast food faire.
Atmosphere: 4
Food: 4
Service: 3
Good food
Atmosphere: 4
Food: 5
Service: 4
Best fast food in town! Great service with a smile
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I paid for my food the employees there refused to give me my food and took my money, they lied saying they were low staff with only 2 people there bit you can look through the window and see more people there just standing there and doing nothing. So if you're in the waterloo area, do not go to this wendy's at night they steal your money and not give your food. Apparently that's what they like to do
Atmosphere: 1
Service: 1
Was closed at 12 AM due to short staffing…
Atmosphere: 1
Food: 1
Service: 1
I used the paper bag my order came in for a napkin as my 3 burger order came with none
Atmosphere: 4
Food: 4
Service: 2
Usually come in with 4-6 kids and staff is patient and never messes up the order
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili, Jr Cheeseburger
2 out of 4 sandwiches are wrong as usual
Atmosphere: 3
Food: 1
Service: 3
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