Starbucks
1014 E Hickman Rd, Waukee
(515) 987-2886
Recent Reviews
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This location is awesome. The guy with the long dark hair is always so sweet and wonderful. As well as the other guy with the longer lighter hair, he’s so kind. They always make my cappuccino great, which I appreciate. Consistently excellent! All the workers here are truly the best. This Starbucks honestly feels like a small coffee shop with familiar faces, which I love.
Run in every morning to grab my preordered cold brew or chia tea, sometimes a piece of banana nut bread! Always created by name and told to have a great day!!
Atmosphere: 5
Food: 5
Service: 5
Me and my team came from Texas to participate in the national speech and debate competition. And can I just say, the experience here was wonderful. The food was splendid, cake pops, sandwiches, apple croissant, and of course the coffee, it was all wonderful, and came out in a timely manor. When I ordered the lady taking my order recognized my nails! This made me happy, and we exchanged a few words. Most notably, however, a friend of mine had came with us but due to financial limitations was going to not order anything. A kind women, Beth, noticed this and covered her. Kindness goes a long way. Anyway, we thoroughly appreciated our visit. 10/10!
Atmosphere: 5
Food: 5
Service: 5
Jack was so patient and kind to my daughter and her friends when we came for her birthday party. He took the time to carefully write all the girls names and made them all feel very important and grown up 🥰 Thank you, Jack!
Food: 5
Service: 5
Walkin order.
No expectation set of extended wait.
7 minutes after waiting still no hot coffee.
When i asked how long I was advised they were down to q coffee bar so would be several more minutes.
TREAT CUSTOMERS TOME RESPECTFULLY.
Do not decide for them they can wait as long as whatever your extended time is today, especially when your operating practices are outside of your normal routine.
While taking there order
BEFORE cashing them out
Explain wait times
Ask if that is ok
If not provide an alternative like an American instead...
maybe even on the house if they are a regular to your location
tell them when you expect to be back to normal operation
-They consistently have awesome drive thru and lobby service - Better than any Starbucks I’ve been to. They’ve made a mistake a time or two but always fix it with no questions asked.
-When ordering online via DoorDash, etc. If they are out of something they just write it on an empty bag and give it to you like that. Why don’t they call and ask for exchange, or even 86 it off of their online system, etc? The app does not give you the full refund for the item you don’t get.. I’m not sure they realize that.
Atmosphere: 5
Food: 4
Service: 3
Real nice employees
Atmosphere: 5
Food: 5
Service: 5
Just left the drive thru and if the guy working didn't love his job I couldn't tell. He seemed very happy to get our order the way we wanted it and had the biggest smile to match his personality. Our coffee is super yummy.
Service: 5
What a great Starbucks! Plus the barista is cute
Atmosphere: 5
Food: 5
Service: 5
This is my all time favorite Starbucks. The staff is so friendly and always working in a timely manor. I rarely have to wait long (unless it’s super busy) and there drinks just taste better compared to some other starbucks i’ve been too!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I have been going here since opened and it remained my fav spot despite its inconvenient parking but the last several times I have gone. I get stares from workers that won’t make eye contact or acknowledge my presence. Today I ordered on the app. The app showed it was ready and I was the only one waiting (it was slow in lobby. Only 3 people working and me standing) and I waited 10 minutes without one acknowledgement despite eyes casting at me. I finally put my hands on the counter to get attention and the gal tried to give me an excuse about the machines and the one making drinks picked my cup up with sticker already on it sitting on counter and stated she thought it was cafe so ignored it??? Then to top it off since it was slow and I watched her make it…she used the WRONG milk and didn’t add the cinnamon…I was dumbfounded, late and walked out and threw it in the trash. Where has the customer service gone.
Atmosphere: 1
Food: 1
Service: 1
Hurry in to try the Sugar Plum Danish. It's only available for the holidays, and it's wonderful!!
Ordered 2 hot drinks but the girl made one cold and when I asked for it to be remade the girl got a real attitude and said she had other orders before mine! We would really have liked to enjoy our coffee together. She was rude and unapologetic!
Iced Caramel macchiato is the best of all the various coffee shops.
Atmosphere: 5
Food: 5
Service: 5
This location constantly gets our order wrong. We will be limiting our visits from now after they messed up our order again. Evidently making an Iced coffee with 3 ingredients is really hard.
Atmosphere: 3
Food: 3
Service: 2
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