Dunkin'

1108 W Agency Rd, West Burlington
(319) 752-0524

Recent Reviews

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Jennifer Helmick

My daughter and I went there and had the worst service ever. The girl didn't listen to are order gave us the wrong item this happened 3 times as we had already waited 20 min in drive thru for our coffee's not to mention the 2nd one that was wrong was completely a mess with coffee on top of the lid and I then had to go inside because mine still wasn't right. The 2 girls that were working didn't even ask me what they could do for me they completely ignored me until I had to speak up and I still continued to wait an additional 15 min to keep getting rude service. Didn't offer anything to try and be even halfway decent. I will NEVER go there again.

chadillacshere

Tried to order doughnuts through the drive through at 8:30 am only to be replied with they only had very few of the doughnuts I requested. So I asked for 1 dozen of a variety of doughnuts, only to be followed by a very large sigh and that I was only aloud so many of the remaining doughnuts they had left and it was going to take thwm a while to get thw order ready. (I only needed 1 dozen). Not the first time I have received not so pleasant customer service from this location. The lady taking the orders sure does not act like she likes working there.

Atmosphere: 1

Food: 1

Service: 1

Patrick Fee

At this location you may want to use the drive thru... it appears faster than walking in. The staff was very nice and I would go there again. Good cold brew and espresso. And a dozen donuts.

Atmosphere: 3

Food: 4

Service: 3

Chloe Ravenscraft

Terrible awful customer service. Newer girl working we go to Dunkin’s quite a bit and she was AWFUL. We won’t be coming back so Thankyou for ruining Dunkin’s for us with your crap attitude. Very disappointed.

Service: 1

Cathy Boughton

In and out. I like that. Fantastic service.

Atmosphere: 3

Food: 5

Service: 5

Anthony Baker

It's a great place to eat

Atmosphere: 5

Food: 5

Service: 5

Jean Mattson

Everyone is so helpful by knowing what is in all the drinks!

Atmosphere: 5

Food: 5

Service: 5

Mark Morris

Staff was friendly and ready to help me as soon as I walked in and they didn't take long to get my order made and ready to go!

Atmosphere: 5

Food: 4

Service: 5

Lynnette Beam

They were out of donutes by 10am & my iced coffee was awful, bitter & warm

Atmosphere: 2

Food: 2

Service: 2

Jolina

really good if you love coffee or ice drinks and they are always good and fast so I would definitely recommend it here

Atmosphere: 5

Food: 5

Service: 5

JANELLE RINGGER

Always greeted with a smile. Good selection of product and service.

Allison Rauschke

Service was quick enough and the pumpkin donut was good. However, I ordered a large hot latte and what I was given was a cold coffee in a cup for hot drinks. It was like the coffee had been sitting and got cold before being handed to me; although it was not busy when I ordered. I’m not sure why that was deemed acceptable to serve. Definitely disappointing when I was expecting a hot drink!

Atmosphere: 3

Food: 2

Service: 4

Roberta Taylor

They are always out of many of the varieties, even at 9 a.m. Walked out without ordering. Went across the street to Casey's and they had a full case of donuts with many varieties. Casey's offers very good, fresh ground coffee as well. Do better.

Atmosphere: 1

Service: 1

Steven Foster

Sugar fix complete

Atmosphere: 5

Food: 5

Service: 5

Rachel Davis

I barely go anymore & am debating on if I should continue. They used to be great, but I have gotten old rotten sour coffee 3 times, so I switched to lattes since I haven’t had that issue with the expresso, the issue is they have messed up my drink a couple times, like trying to give me an iced drink rather than a hot drink or adding something I asked not to have, but now my final straw is I’ve now ordered a latte twice & both times they have now given me a cup of milk with no espresso! Like I understand occasional mistakes but it’s almost everytime now & it isn’t a little mistake that can be ignored, I’m not drinking a hot cup of milk for $6. They will correct it if u go back.

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