Dunkin'
1108 W Agency Rd, West Burlington
(319) 752-0524
Recent Reviews
Sort by
Atmosphere: {{ item.info.Atmosphere }}
Food: {{ item.info.Food }}
Service: {{ item.info.Service }}
Recommended dishes: {{ item.info['Recommended dishes'] }}
My daughter and I went there and had the worst service ever. The girl didn't listen to are order gave us the wrong item this happened 3 times as we had already waited 20 min in drive thru for our coffee's not to mention the 2nd one that was wrong was completely a mess with coffee on top of the lid and I then had to go inside because mine still wasn't right. The 2 girls that were working didn't even ask me what they could do for me they completely ignored me until I had to speak up and I still continued to wait an additional 15 min to keep getting rude service. Didn't offer anything to try and be even halfway decent. I will NEVER go there again.
Tried to order doughnuts through the drive through at 8:30 am only to be replied with they only had very few of the doughnuts I requested. So I asked for 1 dozen of a variety of doughnuts, only to be followed by a very large sigh and that I was only aloud so many of the remaining doughnuts they had left and it was going to take thwm a while to get thw order ready. (I only needed 1 dozen). Not the first time I have received not so pleasant customer service from this location. The lady taking the orders sure does not act like she likes working there.
Atmosphere: 1
Food: 1
Service: 1
At this location you may want to use the drive thru... it appears faster than walking in. The staff was very nice and I would go there again. Good cold brew and espresso. And a dozen donuts.
Atmosphere: 3
Food: 4
Service: 3
Terrible awful customer service. Newer girl working we go to Dunkin’s quite a bit and she was AWFUL. We won’t be coming back so Thankyou for ruining Dunkin’s for us with your crap attitude. Very disappointed.
Service: 1
In and out. I like that. Fantastic service.
Atmosphere: 3
Food: 5
Service: 5
It's a great place to eat
Atmosphere: 5
Food: 5
Service: 5
Everyone is so helpful by knowing what is in all the drinks!
Atmosphere: 5
Food: 5
Service: 5
Staff was friendly and ready to help me as soon as I walked in and they didn't take long to get my order made and ready to go!
Atmosphere: 5
Food: 4
Service: 5
They were out of donutes by 10am & my iced coffee was awful, bitter & warm
Atmosphere: 2
Food: 2
Service: 2
really good if you love coffee or ice drinks and they are always good and fast so I would definitely recommend it here
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Always greeted with a smile. Good selection of product and service.
Service was quick enough and the pumpkin donut was good. However, I ordered a large hot latte and what I was given was a cold coffee in a cup for hot drinks. It was like the coffee had been sitting and got cold before being handed to me; although it was not busy when I ordered. I’m not sure why that was deemed acceptable to serve. Definitely disappointing when I was expecting a hot drink!
Atmosphere: 3
Food: 2
Service: 4
They are always out of many of the varieties, even at 9 a.m. Walked out without ordering. Went across the street to Casey's and they had a full case of donuts with many varieties. Casey's offers very good, fresh ground coffee as well. Do better.
Atmosphere: 1
Service: 1
Sugar fix complete
Atmosphere: 5
Food: 5
Service: 5
I barely go anymore & am debating on if I should continue. They used to be great, but I have gotten old rotten sour coffee 3 times, so I switched to lattes since I haven’t had that issue with the expresso, the issue is they have messed up my drink a couple times, like trying to give me an iced drink rather than a hot drink or adding something I asked not to have, but now my final straw is I’ve now ordered a latte twice & both times they have now given me a cup of milk with no espresso! Like I understand occasional mistakes but it’s almost everytime now & it isn’t a little mistake that can be ignored, I’m not drinking a hot cup of milk for $6. They will correct it if u go back.
Loading...