Disastrous catering experience here today. First - I show up right on time to get my order. Staff appears to have forgotten that this order existed and started working on it. Not a big deal, staff was apologetic. It was done in about ten minutes and I’m on my way to my meeting location.
Arrive and unload my car, and they’ve forgotten 2/3 of what I ordered. Honestly, my bad, I should’ve known to check. I call back immediately to tell them they’ve missed 48 donuts I’ve ordered. No apology on the phone from staff. Return back to KK location, they’ve only given me an extra 24 (so I have to remind them that it was 48 missing,) again, no apology or offer to make things right.
Brenda Sue
Sold out of all the speciality donuts and staff was so very rude
Atmosphere: 1
Food: 1
Service: 1
Brian DeGraffenreid
Pathetic you can’t use US currency larger than a $20. Then the employee dropped some of the change when returning it and just expected me to be ok with it. Granted it was .25 but it’s the principle. You can’t deny a $100 and then you expect me to just lose .25 on the transaction. Then to finish it off another employee had a snotty look on her face because she had to open the drawer so I could be given back the same amount I had handed them.
Service: 1
Clara Myers
I have never had a good experience at this krispy kreme location. After we got our donuts, the box felt cold. As soon as I opened the box, there was liquid on the donuts and they were cold. I went in and asked very politely to have them be warmed up or switch them out because i had just payed 14 dollars for some cold donuts. I was then told no with no explanation. Safe to say i will not be returning to this krispy kreme. Never in my 40 years of living have i had this horrible of service at a donut shop. Do better!
Atmosphere: 1
Food: 1
Service: 1
Perlena Traxler
Clean fast and professional
Atmosphere: 5
Food: 5
Service: 5
Christian Lake
Always special! The guys who helped us were professional and friendly and on top of our large order.
Atmosphere: 5
Food: 5
Service: 5
Benjamin Steven
So sad to be a shareholder, the donuts are not what they used to be. I personally like the Custard Filled, but the batch I received this morning was sorely lacking. It takes about 6 bites to finish the donut, and only 1 bite has any filling. This should not be the standard and should be corrected. I see why this stock is tanking, the company no longer cares about its customers or products. When you place products at multiple locations including Walmart and Target, there is no brand loyalty to go to the actual store or have fresh donuts made on site. Krispy Kreme needs to consider fixing itself.
Atmosphere: 2
Food: 2
Service: 1
Tim Ng
Pretty bummed that we came for free donut day and they were totally out of everything except for donut dots which were 10 for $4.10, so more expensive than a regular donut and stale when we got them. Just bad timing, but not ideal for encouraging repeat business.
Service was terrible, and the donuts are way too overpriced.
Vishnu Vemulapati
I’ve tried to redeem Krispy Kreme offers at this location several times, and every single time, it’s been a hassle—or flat-out impossible. Whether it's a discount on a dozen donuts or a limited-time deal, they always seem to “run out” or not have enough available. It genuinely feels like they’re set up to make redemption inconvenient on purpose. Either they don’t bake enough, or the timing never lines up, even if you show up early. Disappointing, especially compared to other locations where I’ve had no problems using the same offers.
Chris Atkins
Always checking out the Kremes. Very modern and clean location, staff were very friendly and helpful! No hot light for my original glazed but good overall.
Sarah M
It’s a Krispy Kreme. It’s very new and clean and modern. The service is quick and friendly and I like that there’s a drive-thru.
Rich Russo
What happened to clive location? Need to reopen it or put one close to its location, to far to drive for doughnuts, there's a dunkin on every corner it seems
Disastrous catering experience here today. First - I show up right on time to get my order. Staff appears to have forgotten that this order existed and started working on it. Not a big deal, staff was apologetic. It was done in about ten minutes and I’m on my way to my meeting location.
Arrive and unload my car, and they’ve forgotten 2/3 of what I ordered. Honestly, my bad, I should’ve known to check. I call back immediately to tell them they’ve missed 48 donuts I’ve ordered. No apology on the phone from staff. Return back to KK location, they’ve only given me an extra 24 (so I have to remind them that it was 48 missing,) again, no apology or offer to make things right.
Sold out of all the speciality donuts and staff was so very rude
Atmosphere: 1
Food: 1
Service: 1
Pathetic you can’t use US currency larger than a $20. Then the employee dropped some of the change when returning it and just expected me to be ok with it. Granted it was .25 but it’s the principle. You can’t deny a $100 and then you expect me to just lose .25 on the transaction. Then to finish it off another employee had a snotty look on her face because she had to open the drawer so I could be given back the same amount I had handed them.
Service: 1
I have never had a good experience at this krispy kreme location. After we got our donuts, the box felt cold. As soon as I opened the box, there was liquid on the donuts and they were cold. I went in and asked very politely to have them be warmed up or switch them out because i had just payed 14 dollars for some cold donuts. I was then told no with no explanation. Safe to say i will not be returning to this krispy kreme. Never in my 40 years of living have i had this horrible of service at a donut shop. Do better!
Atmosphere: 1
Food: 1
Service: 1
Clean fast and professional
Atmosphere: 5
Food: 5
Service: 5
Always special! The guys who helped us were professional and friendly and on top of our large order.
Atmosphere: 5
Food: 5
Service: 5
So sad to be a shareholder, the donuts are not what they used to be. I personally like the Custard Filled, but the batch I received this morning was sorely lacking. It takes about 6 bites to finish the donut, and only 1 bite has any filling. This should not be the standard and should be corrected. I see why this stock is tanking, the company no longer cares about its customers or products. When you place products at multiple locations including Walmart and Target, there is no brand loyalty to go to the actual store or have fresh donuts made on site. Krispy Kreme needs to consider fixing itself.
Atmosphere: 2
Food: 2
Service: 1
Pretty bummed that we came for free donut day and they were totally out of everything except for donut dots which were 10 for $4.10, so more expensive than a regular donut and stale when we got them. Just bad timing, but not ideal for encouraging repeat business.
Atmosphere: 3
Food: 2
Service: 1
The store was nice, and the people were too
Atmosphere: 5
Food: 5
Service: 5
Love some fresh Krispy Kremes.
Restaurantji Recommends
Service was terrible, and the donuts are way too overpriced.
I’ve tried to redeem Krispy Kreme offers at this location several times, and every single time, it’s been a hassle—or flat-out impossible. Whether it's a discount on a dozen donuts or a limited-time deal, they always seem to “run out” or not have enough available. It genuinely feels like they’re set up to make redemption inconvenient on purpose. Either they don’t bake enough, or the timing never lines up, even if you show up early. Disappointing, especially compared to other locations where I’ve had no problems using the same offers.
Always checking out the Kremes. Very modern and clean location, staff were very friendly and helpful! No hot light for my original glazed but good overall.
It’s a Krispy Kreme. It’s very new and clean and modern. The service is quick and friendly and I like that there’s a drive-thru.
What happened to clive location? Need to reopen it or put one close to its location, to far to drive for doughnuts, there's a dunkin on every corner it seems
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