“I ordered Panera today for my lunch and had a very frustrating experience with door dash who was delivering it. The people at Panera were on time with my order, however the delivery driver for DoorDash was not- it was expected to be delivered over an hour passed when I needed it. As an educator, I hardly get much of a lunch anyways so when I contacted Panera, I spoke to a woman named Michelle and she was so helpful and redid my order free of charge. Even added in extra bakery items and a free drink. This is what good practice is. Thank you so much Michelle for your diligence and thank your kind team as well!“
“Great place for food anytime during the day. I only gave it that since I tried to place an online order for 5 people at 6pm and it wouldn't let me pick it up that same night and they don't have the thumbprint cookies, which I love!!“