First time there. Owner was so rude to his employees. The kid that was helping me with my order was doing everything right but the owner kept questioning him what he was doing. In a rude manner. The kid end up walking out and he had another employee finish my order. It was to much. Never going back and would never want to work with someone like him. I don't blame the kid I felt really bad.
Charles Hawkins
They didn't have no waffle cones made a place was pretty busy one guy says no they don't have the other one says they can make it to take 7 minutes that's what you call a lost opportunity to make more money because you had no waffle cones made
Tyler Granger
Very friendly service when I ordered this reindeer ice cream cake
Darlene
I stopped by to get a scoop of Jamoca Almond Fudge in a waffle bowl. There was one lady in front of me being helped by one of the servers. The customer was asked by another server (who had pink braids and extremely rude) if she was being helped. The lady said yes. The server with pink braids and rude attitude didn't ask me if I needed help, she just walked away. I received my ice cream and I'm sitting in my car eating and realized this is not what I ordered. I walked back in to hear the server with two pink braids using foul language with the other server. There were customers sitting inside eating their ice-cream. What a very bad reflection on this establishment. I have been coming here since the 1970s. I let the server know this is not the correct ice-cream and she was nice about giving me a replacement(which is why I gave a two stars) It is vital that businesses make sure their employees are polite and appropriate in the business setting. Also that they understand without customers there is NO BUSINESS!
Diana
We were visiting the Des Moines area for a few days when my husband had a late-night craving for ice cream around 9 PM. After a quick online search, we found that Baskin-Robbins was still open—perfect! We were greeted with a warm smile, offered a couple of samples (there were so many great choices!), and finally settled on our favorites. Enjoying ice cream in a classic cone was just what we needed to top off a relaxing Thursday evening.
FroggyLand
I love it
cal k
store was dirty. workers were unkempt. the employee didn’t make the cone correctly, as soon as i got outside to my car the whole scoop of ice cream fell off the cone. it wasn’t pressed into the cone at all.
I ordered a monkey cake and got nightmares instead. I’ll let yall judge how it looks yourselves. Although it was truly the most frightening thing I’ve ever seen, the cake itself was pretty good.
Atmosphere: 3
Food: 3
Service: 2
Holly Robinson
The owners of this franchise location are very disrespectful to their employees. The owners been caught picking his nose at the counter and the overall function of the store is unsanitary. Wouldn’t recommend to a friend and Would recommend a more local, family owned ice cream shop over them.
Atmosphere: 1
Food: 1
Service: 3
Monica Greer
Horrible service. 3 people working, only one waiting on people, skipped me twice after waiting 15 minutes. I walked out. Not worth it.
Service: 1
J H
I was there yesterday and after ordering my ice cream, took a bite into it only to find a bug in the ice cream. They replaced my ice cream with the same flavor, but no apologies or discount was offered first time I had this disgusting happen to me
Atmosphere: 1
Food: 1
Service: 1
Jennifer Allensworth
I went to the store and bought a cake. The cake was 39.99 and when I got it home and start cutting the cake there were several hairs in it. When I called the store the young man that’s sold it to me was very rude about the situation. I tried to explain to him I lived 45 minutes away. I was told if I could not bring it then they wouldn’t do anything about it. I will never go there again.
First time there. Owner was so rude to his employees. The kid that was helping me with my order was doing everything right but the owner kept questioning him what he was doing. In a rude manner. The kid end up walking out and he had another employee finish my order. It was to much. Never going back and would never want to work with someone like him. I don't blame the kid I felt really bad.
They didn't have no waffle cones made a place was pretty busy one guy says no they don't have the other one says they can make it to take 7 minutes that's what you call a lost opportunity to make more money because you had no waffle cones made
Very friendly service when I ordered this reindeer ice cream cake
I stopped by to get a scoop of Jamoca Almond Fudge in a waffle bowl. There was one lady in front of me being helped by one of the servers. The customer was asked by another server (who had pink braids and extremely rude) if she was being helped. The lady said yes. The server with pink braids and rude attitude didn't ask me if I needed help, she just walked away.
I received my ice cream and I'm sitting in my car eating and realized this is not what I ordered. I walked back in to hear the server with two pink braids using foul language with the other server. There were customers sitting inside eating their ice-cream. What a very bad reflection on this establishment. I have been coming here since the 1970s. I let the server know this is not the correct ice-cream and she was nice about giving me a replacement(which is why I gave a two stars)
It is vital that businesses make sure their employees are polite and appropriate in the business setting. Also that they understand without customers there is NO BUSINESS!
We were visiting the Des Moines area for a few days when my husband had a late-night craving for ice cream around 9 PM. After a quick online search, we found that Baskin-Robbins was still open—perfect! We were greeted with a warm smile, offered a couple of samples (there were so many great choices!), and finally settled on our favorites. Enjoying ice cream in a classic cone was just what we needed to top off a relaxing Thursday evening.
I love it
store was dirty. workers were unkempt. the employee didn’t make the cone correctly, as soon as i got outside to my car the whole scoop of ice cream fell off the cone. it wasn’t pressed into the cone at all.
It's goodd 💓
Great customer service area kept clean!
Lots of flavors
Restaurantji Recommends
I ordered a monkey cake and got nightmares instead. I’ll let yall judge how it looks yourselves. Although it was truly the most frightening thing I’ve ever seen, the cake itself was pretty good.
Atmosphere: 3
Food: 3
Service: 2
The owners of this franchise location are very disrespectful to their employees. The owners been caught picking his nose at the counter and the overall function of the store is unsanitary. Wouldn’t recommend to a friend and Would recommend a more local, family owned ice cream shop over them.
Atmosphere: 1
Food: 1
Service: 3
Horrible service. 3 people working, only one waiting on people, skipped me twice after waiting 15 minutes. I walked out. Not worth it.
Service: 1
I was there yesterday and after ordering my ice cream, took a bite into it only to find a bug in the ice cream. They replaced my ice cream with the same flavor, but no apologies or discount was offered first time I had this disgusting happen to me
Atmosphere: 1
Food: 1
Service: 1
I went to the store and bought a cake. The cake was 39.99 and when I got it home and start cutting the cake there were several hairs in it. When I called the store the young man that’s sold it to me was very rude about the situation. I tried to explain to him I lived 45 minutes away. I was told if I could not bring it then they wouldn’t do anything about it. I will never go there again.
Atmosphere: 1
Food: 1
Service: 1
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