“Hello,
My name is Jane, and I recently left a negative review on your Google page for the Jersey Mike’s location on Broadway Ave in Boise.
I wanted to sincerely apologize for my comments, especially those directed toward Riley. I was going through a very difficult day, one of my parents is currently in the hospital and unfortunately, I took out my frustration on your team. That was unfair, and I’m truly sorry.
In reality, I had no issue waiting for assistance with my sandwich. Riley responded to me promptly, and another kind team member stepped in to help with the toppings. I also realize now that any frustration I overheard among staff was likely due to the busy environment, not reflective of poor service.
Your store has always taken great care of me, no matter how busy it gets, and I appreciate the consistent quality and friendliness.
I’m removing the review right away and wanted to reach out personally to express my regret. Thank you for understanding, and I’ll definitely be back soon.
Best regards,
Jane“
“The young woman that made my sandwich today did a great job. She had great customer service and seemed genuinely interested in conversation. It was refreshing. And as always the sandwich was delicious! Great overall experience. You could tell she was a very hard worker. Hope she enjoys her newly bought car!“
“Jersey Mike’s is simply one of the best sandwich shops around. Their fresh-sliced meats, quality cheeses, and delicious bread set them apart from the typical sub chain. The signature “Mike’s Way” adds the perfect blend of onions, lettuce, tomatoes, oil, vinegar, and spices for a mouthwatering bite every time. Their staff is friendly and quick, making it a go-to lunch spot. Whether you crave a classic Italian or a giant Club Sub, Jersey Mike’s never disappoints. It’s always fresh and satisfying!“