This location on Five Mile in Boise is a disaster….Waited for an hour in the lobby for take-out when the app said order was ready. Assistant manager & two employees never acknowledged me or any other customers waiting in the lobby to pick up orders—they wouldn’t look at people, answer questions, answer the phone, or look people in the eye. Orders for Door Dash and carry-out customers sat on the shelf; no one came off the line to read out the names of orders that were ready. Asked if I could help in any way and was ignored…got only two of the three items I ordered and was finally helped by a kind delivery worker who acknowledged that I’d been there for an hour. Left with cold pizza and a complete loss of faith in this company. I was only trying to feed my family for a night but customers shouldn’t be punished for trying to order from your business. I understand if it was an unusually busy night, but wow. The employees at this location clearly don’t enjoy their jobs or take customer service or helping people seriously….so disappointing. Save your time & money and avoid this location and its employees.
Atmosphere: 1
Food: 1
Service: 1
Vanessa Ferguson
Worst gluten-free pizza in the Treasure Valley. Sorry.
Food: 1
The Whispering Sage
Damn. I forgot thet they outsource all their phoncalls to a 7-in india or something. I guess little ceasers it is
Atmosphere: 1
Food: 3
Service: 1
Roso
DON'T ORDER FROM THIS LOCATION!!!!!!! After 2 hours of delay, I got a text from DoorDash that my order was canceled. The pizza place doesn't have cheese. I didn't get any emails from Papa John's yet about Cancellation but I'm keeping my hopes up 🤣🤣.Terrible customer service .
Atmosphere: 1
Food: 1
Service: 1
S L
I'm never going to order Papa John's again they suck 2 hours later I get my cold pizza I tried calling the store lady was rude said they don't have my order awe man not good.
Shanna Mckay
Ustick Papa John's refused to remake my order due to an employee putting it in the system wrong! Were is the customer service in that? Maybe the employee taking the order needs to re communicate the order back to customer so that customer doesn't have to pay for a pizza they didn't order....
Food: 1
Service: 1
Justin C Brown
The Cheddar Crust pizza is Excellent! I highly recommend this menu item.
Atmosphere: 4
Food: 5
Service: 4
Doreen Torseth
Ordered ahead this morning. Arrived at designated time. They haven't even started making them. Not dependable. Will not order here again.
Kira Nicole
Shaq-a-roni does not disappoint!
Atmosphere: 5
Food: 5
Service: 5
Kyler Grubbs
Would give lower score if I could. Please don’t go here.
Cold pizza and un professionally cut it was a pain to eat it. If I wasn't so hungry I'd take it back I could have got better Pizza across the street at Little Caesars... $13 is a joke
Atmosphere: 1
Food: 1
Service: 1
Jordan Jensen
Not sure what has changed , but the crust recipe is not as good as it has been in the past. A few of the pizzas were also over done. I also have noticed that they have stopped putting garlic sauce in every box of pizza.
Food: 1
Amber Gressman
So we just got our order from them. Got a text with a third party from door dash that they were delivering it. This is how our order came from them. 50$ down the trash, very upsetting. I want my money back.
Atmosphere: 1
Food: 1
Service: 1
Henry Truempler
Pizza is always amazing!
Atmosphere: 5
Food: 5
Service: 5
Bart Warren Sr
Can't believe how good the Pizza is here especially for the price!! 10 times better than little Caesars, much better quality ingredients, & the people there are very positive & Friendly!!
This location on Five Mile in Boise is a disaster….Waited for an hour in the lobby for take-out when the app said order was ready. Assistant manager & two employees never acknowledged me or any other customers waiting in the lobby to pick up orders—they wouldn’t look at people, answer questions, answer the phone, or look people in the eye. Orders for Door Dash and carry-out customers sat on the shelf; no one came off the line to read out the names of orders that were ready. Asked if I could help in any way and was ignored…got only two of the three items I ordered and was finally helped by a kind delivery worker who acknowledged that I’d been there for an hour. Left with cold pizza and a complete loss of faith in this company. I was only trying to feed my family for a night but customers shouldn’t be punished for trying to order from your business. I understand if it was an unusually busy night, but wow. The employees at this location clearly don’t enjoy their jobs or take customer service or helping people seriously….so disappointing. Save your time & money and avoid this location and its employees.
Atmosphere: 1
Food: 1
Service: 1
Worst gluten-free pizza in the Treasure Valley. Sorry.
Food: 1
Damn. I forgot thet they outsource all their phoncalls to a 7-in india or something. I guess little ceasers it is
Atmosphere: 1
Food: 3
Service: 1
DON'T ORDER FROM THIS LOCATION!!!!!!!
After 2 hours of delay, I got a text from DoorDash that my order was canceled. The pizza place doesn't have cheese.
I didn't get any emails from Papa John's yet about Cancellation but I'm keeping my hopes up 🤣🤣.Terrible customer service .
Atmosphere: 1
Food: 1
Service: 1
I'm never going to order Papa John's again they suck 2 hours later I get my cold pizza I tried calling the store lady was rude said they don't have my order awe man not good.
Ustick Papa John's refused to remake my order due to an employee putting it in the system wrong! Were is the customer service in that? Maybe the employee taking the order needs to re communicate the order back to customer so that customer doesn't have to pay for a pizza they didn't order....
Food: 1
Service: 1
The Cheddar Crust pizza is Excellent! I highly recommend this menu item.
Atmosphere: 4
Food: 5
Service: 4
Ordered ahead this morning. Arrived at designated time. They haven't even started making them. Not dependable. Will not order here again.
Shaq-a-roni does not disappoint!
Atmosphere: 5
Food: 5
Service: 5
Would give lower score if I could. Please don’t go here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Cold pizza and un professionally cut it was a pain to eat it. If I wasn't so hungry I'd take it back I could have got better Pizza across the street at Little Caesars... $13 is a joke
Atmosphere: 1
Food: 1
Service: 1
Not sure what has changed , but the crust recipe is not as good as it has been in the past. A few of the pizzas were also over done. I also have noticed that they have stopped putting garlic sauce in every box of pizza.
Food: 1
So we just got our order from them. Got a text with a third party from door dash that they were delivering it. This is how our order came from them. 50$ down the trash, very upsetting. I want my money back.
Atmosphere: 1
Food: 1
Service: 1
Pizza is always amazing!
Atmosphere: 5
Food: 5
Service: 5
Can't believe how good the Pizza is here especially for the price!! 10 times better than little Caesars, much better quality ingredients, & the people there are very positive & Friendly!!
Atmosphere: 5
Food: 5
Service: 5
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