Starbucks at 5021 W State Street needs to be aware that the drive-up window stainless steel shelf is always filthy, and even the lip of the shelf has dried up drips. *If this is what a customer sees when picking up at the window, it makes one question how much attention to detail when it comes to cleaning and health they are actually paying attention to inside the prep area. I have been there many times, and the shelf is always dusty, with cup marks dragging to the edge. Please add this shelf to your daily cleaning at this Starbucks. And check it periodically. It's gross.
Atmosphere: 2
Food: 4
Service: 4
Nefalarion Earthwarder
It's nice, but I'm a fat dude, and the day was hot and humid, and the AC wasn't up enough for jeans. Still nice.
Atmosphere: 4
Food: 4
Service: 4
Kristi Bucy
I love....
Atmosphere: 5
Food: 5
Service: 5
Angelina Martinez
They really try to make your order exactly ad you order that thang, sweetest people and the one I frequent most lol Girl..like everyday. Iced brown sugar oatmilk latte with extra brown sugar cold foam. They slay dude. I appreciate the boss lady with brown hair as well I don't know your name but I've seen some good days and busssyy days and you keep the team together, Bravvaaaaa, and thank you guys ! You're all pretty great.
Roxanne Lewers
Consistently Disappointing
I’ve been a regular at this Starbucks for months, but in the last six months, my orders have been messed up repeatedly. This morning, I paid $7 for a latte that had no coffee in it — just lukewarm milk. It's frustrating to keep paying for mistakes. I’m not sure how much longer I’ll keep coming back.
Dani Stephens
This Starbys is on my way to work and treatment. Stopping here is so convenient. Today we stopped in for a drink and some breakfast goodies.
I go on Pinterest to find unique drinks. Today's drink was the Gummy Bear. The barista helped me get my drink ordered and also got two ham and cheese croissants warmed up. The barista was nice. She helped me modify my drink since they didn't have one of the ingredients anymore.
There were quite a few people working but my drink seemed to take forever to make. It was really busy so I don't know what the hold up was. The thing about Starbucks is their customer service is so inconsistent depending on the barista. Some of them are so nice and then some are so blahh.
I finally got my drink and I made my way out of the door. My croissant was nice and hot. The cheese was melty. The croissant was buttery and soft. The drink was ok. The classic pink drink is always a winner but this modified version was different. It was good but I probably won't get it again.
Atmosphere: 4
Food: 4
Service: 3
S. Kristen Knowles
Used to be my favorite location with my favorite baristas. Things have been going downhill with frequent order mix ups. This morning I ordered a venti drip in the drive thru. When I got home and looked at the drink, realized there was no coffee in it at all. Just hot water and cream. Which is so bad I laughed. But ultimately I’ve spent over half an hour with Starbucks corporate customer service trying to get a refund for my coffee that had no coffee. No longer have faith in the brand and especially not this location.
Food: 1
Katie Mengel
This is my favorite Starbucks! Fast and friendly service
Atmosphere: 5
Food: 5
Service: 5
Apes Bingham
I have been coming into this store for quite sometime and as a paying customer I have seen questionable behavior from the older supervisors (I am assuming) yelling at the younger ones so I refuse to come in anymore however still use the drive thru.Today I came in and the girls were so sweet especially Maria! I came in today with my dogs got my coffee and she gave me to pup cups out of surprise (without me asking for any). Keep up the good work girl!
Atmosphere: 5
Food: 5
Service: 5
Lindsay breaux
We like Starbucks... The consistency... normally great customer service & you always know what you're going to get. This one is the exception. Pretty terrible customer service. Longest wait time, (20 min. For 1 iced latte). Mediocre food. Will avoid in the future. Lots of room for improvement.
This location shows absolutely dismal customer service and no pep or drive to bring quality in service or product. No greeting or acknowledgment that a paying customer is even there. Staff are sullen and border on rude. As a frequent customer at this location for convenience alone, even the convenience isn't worth the soul sucking atmosphere. Placing people in your business where they will be successful is paramount, this has been completely overlooked, and this is evident here. Courteous, friendly, and happy people should be placed on the customer facing side of a customer service business. This location is sorely lacking here.
Atmosphere: 1
Food: 3
James Beitz
I'm actually in this store right now. I have been waiting on a single drink for about 20 minutes. I guess those who actually walk into the store are a much lower priority than those in the drive through. In my very rare visit to starbucks this is my experience. There is other good, or better, coffee in the valley. I'll be trying that next time.
Atmosphere: 2
Food: 3
Service: 2
Mid Hus
drive-through lady was rude and very dismissive. Ordered a simple coffee and she didn’t have it made correct at the window. And she didn’t ask me what kind of auger I wanted and didn’t even give me a chance to tell me her…. $5 later I have some nasty ish she made. I would go back but im in a rush
Atmosphere: 1
Food: 1
Service: 1
Dwayne Perusse
Too expensive
Atmosphere: 5
Food: 3
Service: 5
Phil Reed
My favorite sb in town. Great little patio.
Parking: Easy lot. Could get tricky as the drive thru line builds up.
Starbucks at 5021 W State Street needs to be aware that the drive-up window stainless steel shelf is always filthy, and even the lip of the shelf has dried up drips. *If this is what a customer sees when picking up at the window, it makes one question how much attention to detail when it comes to cleaning and health they are actually paying attention to inside the prep area. I have been there many times, and the shelf is always dusty, with cup marks dragging to the edge. Please add this shelf to your daily cleaning at this Starbucks. And check it periodically. It's gross.
Atmosphere: 2
Food: 4
Service: 4
It's nice, but I'm a fat dude, and the day was hot and humid, and the AC wasn't up enough for jeans. Still nice.
Atmosphere: 4
Food: 4
Service: 4
I love....
Atmosphere: 5
Food: 5
Service: 5
They really try to make your order exactly ad you order that thang, sweetest people and the one I frequent most lol
Girl..like everyday.
Iced brown sugar oatmilk latte with extra brown sugar cold foam. They slay dude. I appreciate the boss lady with brown hair as well I don't know your name but I've seen some good days and busssyy days and you keep the team together, Bravvaaaaa, and thank you guys ! You're all pretty great.
Consistently Disappointing
I’ve been a regular at this Starbucks for months, but in the last six months, my orders have been messed up repeatedly. This morning, I paid $7 for a latte that had no coffee in it — just lukewarm milk. It's frustrating to keep paying for mistakes. I’m not sure how much longer I’ll keep coming back.
This Starbys is on my way to work and treatment. Stopping here is so convenient. Today we stopped in for a drink and some breakfast goodies.
I go on Pinterest to find unique drinks. Today's drink was the Gummy Bear. The barista helped me get my drink ordered and also got two ham and cheese croissants warmed up. The barista was nice. She helped me modify my drink since they didn't have one of the ingredients anymore.
There were quite a few people working but my drink seemed to take forever to make. It was really busy so I don't know what the hold up was. The thing about Starbucks is their customer service is so inconsistent depending on the barista. Some of them are so nice and then some are so blahh.
I finally got my drink and I made my way out of the door. My croissant was nice and hot. The cheese was melty. The croissant was buttery and soft. The drink was ok. The classic pink drink is always a winner but this modified version was different. It was good but I probably won't get it again.
Atmosphere: 4
Food: 4
Service: 3
Used to be my favorite location with my favorite baristas. Things have been going downhill with frequent order mix ups. This morning I ordered a venti drip in the drive thru. When I got home and looked at the drink, realized there was no coffee in it at all. Just hot water and cream. Which is so bad I laughed. But ultimately I’ve spent over half an hour with Starbucks corporate customer service trying to get a refund for my coffee that had no coffee. No longer have faith in the brand and especially not this location.
Food: 1
This is my favorite Starbucks! Fast and friendly service
Atmosphere: 5
Food: 5
Service: 5
I have been coming into this store for quite sometime and as a paying customer I have seen questionable behavior from the older supervisors (I am assuming) yelling at the younger ones so I refuse to come in anymore however still use the drive thru.Today I came in and the girls were so sweet especially Maria! I came in today with my dogs got my coffee and she gave me to pup cups out of surprise (without me asking for any). Keep up the good work girl!
Atmosphere: 5
Food: 5
Service: 5
We like Starbucks... The consistency... normally great customer service & you always know what you're going to get. This one is the exception. Pretty terrible customer service. Longest wait time, (20 min. For 1 iced latte). Mediocre food. Will avoid in the future. Lots of room for improvement.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This location shows absolutely dismal customer service and no pep or drive to bring quality in service or product. No greeting or acknowledgment that a paying customer is even there. Staff are sullen and border on rude. As a frequent customer at this location for convenience alone, even the convenience isn't worth the soul sucking atmosphere. Placing people in your business where they will be successful is paramount, this has been completely overlooked, and this is evident here. Courteous, friendly, and happy people should be placed on the customer facing side of a customer service business. This location is sorely lacking here.
Atmosphere: 1
Food: 3
I'm actually in this store right now. I have been waiting on a single drink for about 20 minutes. I guess those who actually walk into the store are a much lower priority than those in the drive through. In my very rare visit to starbucks this is my experience. There is other good, or better, coffee in the valley. I'll be trying that next time.
Atmosphere: 2
Food: 3
Service: 2
drive-through lady was rude and very dismissive. Ordered a simple coffee and she didn’t have it made correct at the window. And she didn’t ask me what kind of auger I wanted and didn’t even give me a chance to tell me her…. $5 later I have some nasty ish she made. I would go back but im in a rush
Atmosphere: 1
Food: 1
Service: 1
Too expensive
Atmosphere: 5
Food: 3
Service: 5
My favorite sb in town. Great little patio.
Parking: Easy lot. Could get tricky as the drive thru line builds up.
Wheelchair accessibility: Just roll on in.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon & Gruyère Egg Bites, Cheese Danish, Drip Coffee, Turkey Bacon Cheddar & Egg White Sandwich
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