Definitely don't order that location through the app if you want it made right, selected extra mayo, lettuce and olives. Received no mayo, a sprinkle of lettuce and a speckle of olives and the bacon was partially frozen. From reading past reviews now, this one is on me....I should have know
Atmosphere: 2
Food: 1
Service: 1
San Nuh
I visited this Subway location and was extremely disappointed by the lack of basic customer service. There were two employees working—one looked at me without saying a word, and the other didn’t acknowledge me at all. No greeting, no welcome, nothing. I ordered a footlong sandwich with a drink, and the total came to $18 roughly, which felt excessive given the experience. The complete absence of courtesy or engagement was honestly mindboggling. I expect at least a minimal level of friendliness when dining out, and this visit fell far short.
Atmosphere: 1
Food: 2
Service: 1
Mindy McGrew
I guess employees don't need to wear their hair pulled back or anything which was slightly unhygienic, but the girl working was quite rude and couldn't even say thank you. The avocado I paid extra for was spread on like butter and the spinach was half frozen, half soggy. Probably my worst experience at a Subway.
Atmosphere: 1
Food: 1
Service: 1
Bowtyboy
Another woke ran place asking for tips for doing their job. Not again
Atmosphere: 2
Food: 2
Service: 2
nishita hadagali
28th March 2025 around 8.48pm, term ID: 1/A-567389. We had really bad experience with one of the host who was visibly unhappy making us a sub and serving us. He initially said the ghost pepper bread was unavailable but we could see it in the breadbox. Then when we asked for flat bread he was very quick to comment that he wouldn’t be able to toast it. However our experience at other subway locations was different , we got the flat bread toasted. Overall, bad experience from this host at this location. Hopefully it gets better in the future.
音楽StayAway
The lady with tattoos down her arm and glasses and what seemed to be red hair gave horrible service. She seemed to be a lead too.
Ash Ludwig
ALWAYS closed 30-45 minutes before they should be.
Food: 3
Service: 1
drwatson32
We grabbed food here to take back to our hotel. We had some trouble trying to pay through the app and ended up overpaying, but I didn't realize it until we left. The food is typical of Subway. No complaints.
Michael Farnsworth
Didn’t get to order came in 15 minutes before closing and the open sign was still on I got turned away good job subway
Service: 1
Melissa Williams
Walked in at 8:10 on a Saturday night and was told we're cleaning up. I said "oh you're closed?"....another older gentleman came out from the back and said "yeah we're closed and cleaning up. We have an inspection tomorrow " really? an inspection on Sunday? Why not just say we've been slow as hell all night and decided to clean up early?....left a bad taste in my mouth and didn't even have any food!!
I had a terrible experience with the staff. They added very little topping, barely any cheese or vegetables. When I asked for more, they said that was all they could offer. There were only 4-5 olives on a footlong sandwich. Additionally, the staff refused to provide an extra bag for the sandwich, forcing me to carry it without a paper bag.
Noah
Service was terrible and has been upon every visit. We were not greeted at the door, and waited over 10 minutes before being helped at the front counter (Note - we were the only ones in line at the front counter). We initially were the only customers in the store for the first 8 minutes. After patiently waiting to be served, several families came in behind us. It looked like the two guys were working on an online order. From years in food and beverage management, you should have one person on to-go orders and the others serving guests as the front line when they walk in. I was first in line and was rudely asked 'What can I get for you'? My party then ordered and we paid our bill. This location is our quick stop for good sandwiches before hitting the lake (Lucky Peak). We always bring in multiple groups to grab sandwiches before heading up the mountain. My wife and I discussed how we have yet to have a good experience at this location, and are always displeased with their service. I walk out of this store more unhappy than I did when I walked in. We have decided this was our last straw with this store and will be supporting Manchinos down the road going forward for fantastic Grinder Sandwiches and pizzas.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Cookies, Subway Club
Tanya Smith
Food was good as always but none of the tables were clean. Waited in line for at least 20 minutes just to have the worker leave to take a smoke break right before us. She came back and someone asked for a cookie she forgot. She got the cookie without washing her hands. Then she washed them and got our food. Right before the next person she asked if she could go get a drink. Very unprofessional and it took so long. While we were eating she left again to smoke while there was still a line. They seem a little understaffed since there are only two people behind the counter but it doesn’t help when one keeps leaving.
Atmosphere: 1
Food: 4
Service: 1
Savanna Pannell
Do not order online, they don’t pay attention to how your sandwich is made, I asked for extra spinach and 2 cheeses and less sauce, they didn’t give me one of my cheese, no extra spinach and my sandwich is dripping wet with sauce. There’s no customer service or anywhere in the app to try to request the fee I paid for the second cheese and when I called the store they didn’t answer. If you want good food just go inside
Atmosphere: 4
Food: 4
Service: 3
Jessica Wagner
Ordered a sandwich online and paid $2 extra for fresh sliced avocado on my veggie sandwich. When I picked it up, I realized they'd put premade guacamole on it instead- which I hate because it makes your whole sandwich taste bitter and disgusting. I brought it up with an employee (who it turns out was the manager) and she said that "avocado is avocado". I told her that they're completely different- that the "fresh sliced avocado" was the only item in bold on my receipt (apparently this is a common problem), and that their mashed container avocado is gross. She said that that was a "matter of opinion" (I guess the customer's opinion of what tastes good on a sandwich doesn't matter). She said she couldn't give me a refund, so I asked her to remake it. I told her I wanted extra cheese since I wouldn't be getting my $2 back. Then she told me that she doesn't take orders from people and to get out. I told her that that was her entire job- to take orders from people, and that I wasn't being any ruder to her than she'd been to me. Another employee showed up who was miraculously able to refund my money. I left my sandwich there- which I might mention they'd also forgotten to toast (another common problem, based on reviews).
After reading through what other people had to say, it seems like there have been a lot of problems with the manager of this Subway. She's rude and combative and dismissive when customers have issues with their food- which apparently happens constantly with online orders. From talking to her, I never would've guessed she was a manager. She acted like just a recalcitrant employee with an attitude problem who doesn't want to be at work. I used to work at Subway, and if I screwed up, I just fixed it and carried on. If you're too prideful to do that, then find a profession that doesn't involve dealing directly with customers.
Definitely don't order that location through the app if you want it made right, selected extra mayo, lettuce and olives. Received no mayo, a sprinkle of lettuce and a speckle of olives and the bacon was partially frozen. From reading past reviews now, this one is on me....I should have know
Atmosphere: 2
Food: 1
Service: 1
I visited this Subway location and was extremely disappointed by the lack of basic customer service. There were two employees working—one looked at me without saying a word, and the other didn’t acknowledge me at all. No greeting, no welcome, nothing. I ordered a footlong sandwich with a drink, and the total came to $18 roughly, which felt excessive given the experience. The complete absence of courtesy or engagement was honestly mindboggling. I expect at least a minimal level of friendliness when dining out, and this visit fell far short.
Atmosphere: 1
Food: 2
Service: 1
I guess employees don't need to wear their hair pulled back or anything which was slightly unhygienic, but the girl working was quite rude and couldn't even say thank you. The avocado I paid extra for was spread on like butter and the spinach was half frozen, half soggy. Probably my worst experience at a Subway.
Atmosphere: 1
Food: 1
Service: 1
Another woke ran place asking for tips for doing their job. Not again
Atmosphere: 2
Food: 2
Service: 2
28th March 2025 around 8.48pm, term ID: 1/A-567389. We had really bad experience with one of the host who was visibly unhappy making us a sub and serving us. He initially said the ghost pepper bread was unavailable but we could see it in the breadbox. Then when we asked for flat bread he was very quick to comment that he wouldn’t be able to toast it. However our experience at other subway locations was different , we got the flat bread toasted. Overall, bad experience from this host at this location. Hopefully it gets better in the future.
The lady with tattoos down her arm and glasses and what seemed to be red hair gave horrible service. She seemed to be a lead too.
ALWAYS closed 30-45 minutes before they should be.
Food: 3
Service: 1
We grabbed food here to take back to our hotel. We had some trouble trying to pay through the app and ended up overpaying, but I didn't realize it until we left. The food is typical of Subway. No complaints.
Didn’t get to order came in 15 minutes before closing and the open sign was still on I got turned away good job subway
Service: 1
Walked in at 8:10 on a Saturday night and was told we're cleaning up. I said "oh you're closed?"....another older gentleman came out from the back and said "yeah we're closed and cleaning up. We have an inspection tomorrow " really? an inspection on Sunday? Why not just say we've been slow as hell all night and decided to clean up early?....left a bad taste in my mouth and didn't even have any food!!
Restaurantji Recommends
I had a terrible experience with the staff. They added very little topping, barely any cheese or vegetables. When I asked for more, they said that was all they could offer. There were only 4-5 olives on a footlong sandwich. Additionally, the staff refused to provide an extra bag for the sandwich, forcing me to carry it without a paper bag.
Service was terrible and has been upon every visit. We were not greeted at the door, and waited over 10 minutes before being helped at the front counter (Note - we were the only ones in line at the front counter). We initially were the only customers in the store for the first 8 minutes. After patiently waiting to be served, several families came in behind us. It looked like the two guys were working on an online order. From years in food and beverage management, you should have one person on to-go orders and the others serving guests as the front line when they walk in. I was first in line and was rudely asked 'What can I get for you'? My party then ordered and we paid our bill. This location is our quick stop for good sandwiches before hitting the lake (Lucky Peak). We always bring in multiple groups to grab sandwiches before heading up the mountain. My wife and I discussed how we have yet to have a good experience at this location, and are always displeased with their service. I walk out of this store more unhappy than I did when I walked in. We have decided this was our last straw with this store and will be supporting Manchinos down the road going forward for fantastic Grinder Sandwiches and pizzas.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Cookies, Subway Club
Food was good as always but none of the tables were clean. Waited in line for at least 20 minutes just to have the worker leave to take a smoke break right before us. She came back and someone asked for a cookie she forgot. She got the cookie without washing her hands. Then she washed them and got our food. Right before the next person she asked if she could go get a drink. Very unprofessional and it took so long. While we were eating she left again to smoke while there was still a line. They seem a little understaffed since there are only two people behind the counter but it doesn’t help when one keeps leaving.
Atmosphere: 1
Food: 4
Service: 1
Do not order online, they don’t pay attention to how your sandwich is made, I asked for extra spinach and 2 cheeses and less sauce, they didn’t give me one of my cheese, no extra spinach and my sandwich is dripping wet with sauce. There’s no customer service or anywhere in the app to try to request the fee I paid for the second cheese and when I called the store they didn’t answer. If you want good food just go inside
Atmosphere: 4
Food: 4
Service: 3
Ordered a sandwich online and paid $2 extra for fresh sliced avocado on my veggie sandwich. When I picked it up, I realized they'd put premade guacamole on it instead- which I hate because it makes your whole sandwich taste bitter and disgusting. I brought it up with an employee (who it turns out was the manager) and she said that "avocado is avocado". I told her that they're completely different- that the "fresh sliced avocado" was the only item in bold on my receipt (apparently this is a common problem), and that their mashed container avocado is gross. She said that that was a "matter of opinion" (I guess the customer's opinion of what tastes good on a sandwich doesn't matter). She said she couldn't give me a refund, so I asked her to remake it. I told her I wanted extra cheese since I wouldn't be getting my $2 back. Then she told me that she doesn't take orders from people and to get out. I told her that that was her entire job- to take orders from people, and that I wasn't being any ruder to her than she'd been to me. Another employee showed up who was miraculously able to refund my money. I left my sandwich there- which I might mention they'd also forgotten to toast (another common problem, based on reviews).
After reading through what other people had to say, it seems like there have been a lot of problems with the manager of this Subway. She's rude and combative and dismissive when customers have issues with their food- which apparently happens constantly with online orders. From talking to her, I never would've guessed she was a manager. She acted like just a recalcitrant employee with an attitude problem who doesn't want to be at work. I used to work at Subway, and if I screwed up, I just fixed it and carried on. If you're too prideful to do that, then find a profession that doesn't involve dealing directly with customers.
Atmosphere: 1
Food: 1
Service: 1
Loading...