We have been wanting to try this place for a while and today was the day. We got one smoothie and two açai bowls. They were not fresh, loaded with a ton of honey, tasted more like a sorbet. The granola was hard and thick. It was loaded with sugar. I only forced it down because it was almost $11 for a small bowl that seemed from the freezer and not made fresh. We paid $30 for 2 bowls and one smoothie, very pricey. My husband didn’t even finish his smoothie. We will for sure not be back. If you’re looking for fresh this is not the place to get a fresh açaí bowl.
Food: 1
Service: 2
Spencer
This is my quick go to for food and smoothie! It’s always fast and good. Always makes me feel good too.
Atmosphere: 5
Food: 5
Service: 5
Xander Dolce
Kyle Had amazing customer service and was quick with the food and had great recommendations he knows what he is doing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Quesadilla
Michael Simon
Well this morning is my first time going to this location or any location in Idaho. I used to go when I lived in Las Vegas...8 years ago! I got a T-Mobile coupon and went here. Pulled up to the window and sat for about five minutes making a decision and loading the app. Up. The lady who refused to give her name told me the coupon couldn't be used unless it was Tuesday. I tried to explain asked for a manager she said she was the manager etc. 3 minutes go by and she finally asks for a code and I try to give it to her by the number but she wanted to scan so I pull up to the window. She makes us wait for about five more minutes before scanning the code and says we still owe money because she can only accept one code. When she returned with the drink I asked her name again she said have a nice day and refused to answer us again. For her to be the manager she had no idea how to handle her first customers of the day or a coupon. Won’t be going back
Atmosphere: 1
Food: 5
Service: 1
Ashley Walker
Really need to work on speed. I often will wait 15-30 yes THIRTY minutes to get a single smoothie from the drive thru. It’s never because you all are too busy unless you are taking WAY too many online orders. Tonight, there were 4 cars in front of me and I waited to order for 15 minutes and another 15 minutes at the window to get my smoothie. That’s ridiculous. I’m a patient person but 30 minutes for a smoothie is WILD
Atmosphere: 5
Food: 4
Service: 1
Mike T
Super disappointed because this is one of my favorite restaurants. For a long time they were constantly messing up then they got a new manager and things were getting better for a while. I think they need better managers on the night crew. My last three orders have been messed up I order a chipotle, chicken Cluff flatbread with extra chicken and extra bacon. I never get extra bacon and I always get normal chicken. My other chipotle chicken club flatbread had a 5 inch long piece of melted plastic in it which is disgusting. I ordered a turkey bacon ranch sandwich and I specifically said don’t put ranch on it. I heard the guy taking my order. Tell the other one hey don’t put ranch on it. Put it on the side once I got home I found that of course there was ranch on it and the sandwich was disgusting. my wife was unable to eat it because it was so gross. The only people who had their order right is my two kids meals. It’s a shame because tropical smoothie isn’t exactly cheap but if the food is made right, it taste wonderful but once again, the order was messed up.
Atmosphere: 3
Food: 1
Service: 5
Ryan McNallen
Friendly staff, food seems to be consistent across all the locations. I like this place.
Green Island detox with a scoop of pea protein powder!!
Atmosphere: 5
Food: 5
Service: 5
Ana A
I have a severe dairy allergy and asked for the Hummus Veggie wrap to be made with no cheese or ranch. They made one with ranch. I went back to ask them to please remake it without dairy and explained that it had ranch. They remade it, and my mistake was not checking it again because I figured they couldn't mess it up twice. I got home and Once again it had ranch. This is one of my favorite places to get food at and this happens about every other visit. Unacceptable.
Food: 1
Service: 1
Georgia Martin
the environment was very welcoming and staff was super nice. The food was also very good tasting
Atmosphere: 5
Food: 5
Service: 5
Whitney Ruiz
Abi and Emerald were amazing the best workers at this place. They’re the blend masters !!! The only Tropical Smoothie Cafe I go to.
I'll start by saying I really wanted to love this place because the menu looked great and the interior was very welcoming. The place was basically empty and there were 5 or 6 people behind the counter and we were ignored for nearly ten minutes. My wife ordered a turkey sandwich and I ordered a jerk chicken wrap and we both ordered fruit based smoothies(sunrise sunset and kiwi quencher) Her sandwich had the butt from the head of lettuce on it and my jerk chicken wrap was full of mushy pineapple from a can and cold, flavorless chicken, black beans, and rice. Both of our smoothies had the consistency of a snow cone or a slushy with no flavor. I understand these were fruit smoothies but we couldn't even taste the fruit. It was like eating crushed ice. I know this is a chain but for nearly 35 dollars I would have expected the quality to be a bit higher. Maybe we will try it again one day but if what we got today is the norm I wouldn't recommend it to anyone.
Atmosphere: 3
Food: 1
Service: 1
Courtney laPrelle
Waited for 18 mins at the drive thru window waiting to pay not one person talked to us they stood inside the window talking and NOBODY was behind or in front of us and lobby was empty. Terrible customer service I’ve gone here for years and will never be back. We said f it and drove off without our food. Awful experience
Atmosphere: 1
Food: 1
Service: 1
Keegan Bradley
First of all, the only thing that I can guarantee from this place is that it's incredibly slow. Every time, with out fail they're ridiculously slow. I don't understand how that's possible. I gave it another try & another. The quality of smoothies were hit or miss. This time my smoothie tasted like watered down frozen strawberries - should have made it at home & not paid for this but you live & you learn. One of my kids smoothies were water & the other one was good but nothing worth paying. $18 later & I'm actually surprised someone can mess up something as simple as a smoothie. No need for an apology, we won't be back, but as Joey Swoll would say "You need to do better!"
Food: 2
Service: 1
Raphael Johnson
They pre-make the açaí bowls which is disappointing for a few reasons. You can’t add anything and it tastes more like a sorbet than an actual açaí bowl because it’s still semi frozen and you miss out on getting the right texture. I swear to you that I am pretty sure that their granola is just semi crushed up nature valley bars. The chunks were pretty big and bar shaped. The banana was frozen before it was anywhere near being ripe so it had that odd stiff yellow banana flavor. The strawberries were a bit mushy. The blueberries were fine. My wife said the pineapple in her bowl was from a can. All things you are hoping to avoid when getting an açaí bowl which represents freshness.
On the positive side, the staff was nice and the drive thru did not take very long.
Food: 3
Brian Ledezma
Food was great! when I was living on the East Coast, I went to a lot of tropical smoothie locations there, and upon finding out of there’s also one that I know of in the treasure valley, I’ve been going for a few weeks now, and let me say, I highly recommend the Jamaican jerk, chicken wrap, and the chicken, bacon, ranch sandwich, and apart from this being one of the best places for lunch in my opinion, it’s also really cheap for what you get and plus, the island punch and mango smoothies have given me reasons to go back over and over again. this place will always continue to have my business as long as they are open.
We have been wanting to try this place for a while and today was the day. We got one smoothie and two açai bowls. They were not fresh, loaded with a ton of honey, tasted more like a sorbet. The granola was hard and thick. It was loaded with sugar. I only forced it down because it was almost $11 for a small bowl that seemed from the freezer and not made fresh. We paid $30 for 2 bowls and one smoothie, very pricey. My husband didn’t even finish his smoothie. We will for sure not be back. If you’re looking for fresh this is not the place to get a fresh açaí bowl.
Food: 1
Service: 2
This is my quick go to for food and smoothie! It’s always fast and good. Always makes me feel good too.
Atmosphere: 5
Food: 5
Service: 5
Kyle Had amazing customer service and was quick with the food and had great recommendations he knows what he is doing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheese Quesadilla
Well this morning is my first time going to this location or any location in Idaho. I used to go when I lived in Las Vegas...8 years ago! I got a T-Mobile coupon and went here. Pulled up to the window and sat for about five minutes making a decision and loading the app. Up. The lady who refused to give her name told me the coupon couldn't be used unless it was Tuesday. I tried to explain asked for a manager she said she was the manager etc. 3 minutes go by and she finally asks for a code and I try to give it to her by the number but she wanted to scan so I pull up to the window. She makes us wait for about five more minutes before scanning the code and says we still owe money because she can only accept one code. When she returned with the drink I asked her name again she said have a nice day and refused to answer us again. For her to be the manager she had no idea how to handle her first customers of the day or a coupon. Won’t be going back
Atmosphere: 1
Food: 5
Service: 1
Really need to work on speed. I often will wait 15-30 yes THIRTY minutes to get a single smoothie from the drive thru. It’s never because you all are too busy unless you are taking WAY too many online orders. Tonight, there were 4 cars in front of me and I waited to order for 15 minutes and another 15 minutes at the window to get my smoothie. That’s ridiculous. I’m a patient person but 30 minutes for a smoothie is WILD
Atmosphere: 5
Food: 4
Service: 1
Super disappointed because this is one of my favorite restaurants. For a long time they were constantly messing up then they got a new manager and things were getting better for a while. I think they need better managers on the night crew. My last three orders have been messed up I order a chipotle, chicken Cluff flatbread with extra chicken and extra bacon. I never get extra bacon and I always get normal chicken. My other chipotle chicken club flatbread had a 5 inch long piece of melted plastic in it which is disgusting. I ordered a turkey bacon ranch sandwich and I specifically said don’t put ranch on it. I heard the guy taking my order. Tell the other one hey don’t put ranch on it. Put it on the side once I got home I found that of course there was ranch on it and the sandwich was disgusting. my wife was unable to eat it because it was so gross. The only people who had their order right is my two kids meals. It’s a shame because tropical smoothie isn’t exactly cheap but if the food is made right, it taste wonderful but once again, the order was messed up.
Atmosphere: 3
Food: 1
Service: 5
Friendly staff, food seems to be consistent across all the locations. I like this place.
Green Island detox with a scoop of pea protein powder!!
Atmosphere: 5
Food: 5
Service: 5
I have a severe dairy allergy and asked for the Hummus Veggie wrap to be made with no cheese or ranch. They made one with ranch. I went back to ask them to please remake it without dairy and explained that it had ranch. They remade it, and my mistake was not checking it again because I figured they couldn't mess it up twice. I got home and Once again it had ranch. This is one of my favorite places to get food at and this happens about every other visit. Unacceptable.
Food: 1
Service: 1
the environment was very welcoming and staff was super nice. The food was also very good tasting
Atmosphere: 5
Food: 5
Service: 5
Abi and Emerald were amazing the best workers at this place. They’re the blend masters !!! The only Tropical Smoothie Cafe I go to.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sunrise Sunset
Restaurantji Recommends
I'll start by saying I really wanted to love this place because the menu looked great and the interior was very welcoming. The place was basically empty and there were 5 or 6 people behind the counter and we were ignored for nearly ten minutes. My wife ordered a turkey sandwich and I ordered a jerk chicken wrap and we both ordered fruit based smoothies(sunrise sunset and kiwi quencher) Her sandwich had the butt from the head of lettuce on it and my jerk chicken wrap was full of mushy pineapple from a can and cold, flavorless chicken, black beans, and rice. Both of our smoothies had the consistency of a snow cone or a slushy with no flavor. I understand these were fruit smoothies but we couldn't even taste the fruit. It was like eating crushed ice. I know this is a chain but for nearly 35 dollars I would have expected the quality to be a bit higher. Maybe we will try it again one day but if what we got today is the norm I wouldn't recommend it to anyone.
Atmosphere: 3
Food: 1
Service: 1
Waited for 18 mins at the drive thru window waiting to pay not one person talked to us they stood inside the window talking and NOBODY was behind or in front of us and lobby was empty. Terrible customer service I’ve gone here for years and will never be back. We said f it and drove off without our food. Awful experience
Atmosphere: 1
Food: 1
Service: 1
First of all, the only thing that I can guarantee from this place is that it's incredibly slow. Every time, with out fail they're ridiculously slow. I don't understand how that's possible. I gave it another try & another. The quality of smoothies were hit or miss. This time my smoothie tasted like watered down frozen strawberries - should have made it at home & not paid for this but you live & you learn. One of my kids smoothies were water & the other one was good but nothing worth paying. $18 later & I'm actually surprised someone can mess up something as simple as a smoothie. No need for an apology, we won't be back, but as Joey Swoll would say "You need to do better!"
Food: 2
Service: 1
They pre-make the açaí bowls which is disappointing for a few reasons. You can’t add anything and it tastes more like a sorbet than an actual açaí bowl because it’s still semi frozen and you miss out on getting the right texture. I swear to you that I am pretty sure that their granola is just semi crushed up nature valley bars. The chunks were pretty big and bar shaped. The banana was frozen before it was anywhere near being ripe so it had that odd stiff yellow banana flavor. The strawberries were a bit mushy. The blueberries were fine. My wife said the pineapple in her bowl was from a can. All things you are hoping to avoid when getting an açaí bowl which represents freshness.
On the positive side, the staff was nice and the drive thru did not take very long.
Food: 3
Food was great! when I was living on the East Coast, I went to a lot of tropical smoothie locations there, and upon finding out of there’s also one that I know of in the treasure valley, I’ve been going for a few weeks now, and let me say, I highly recommend the Jamaican jerk, chicken wrap, and the chicken, bacon, ranch sandwich, and apart from this being one of the best places for lunch in my opinion, it’s also really cheap for what you get and plus, the island punch and mango smoothies have given me reasons to go back over and over again. this place will always continue to have my business as long as they are open.
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