The new website/app has been changed and is terrible to try and navigate! You cannot create your own anymore you only have a choice of choosing one of the signature ones?? Hope this can get fixed soon, as we order on the app all the time for pic ups.
Clive Bixby
Went in today to buy a birthday cake for my son (peanut butter playground). First, there was no official label on the cake telling what it was- it was a yellow post-it note (super professional). Second, there was only one employee working the counter. There was another customer in front of me, who I thought the employee was helping, but after waiting 10 minutes- the employee asked if she could help the customer in front of me! This employee was making an order for someone who wasn’t there and she has two customers in front of her who she hasn’t even helped yet! Remember, I just need to buy the cake in my hand. After waiting another 10 minutes for the employee to make the order of the other customer in front of me, a door dash guy walks in and she immediately helps him. Finally, my turn. As I was about to pay, I noticed that there was an expiration date of 9/16 on the cake (one week ago)! I asked the employee and she said that was probably when the cake was made. I asked if she could go check. She did and came back and said yes, it was expired. She then asked, “Do you still want to buy it?” An expired cake?! Are you serious?! Of course, they didn’t have another one. She said she can have one for me on Monday (two days from now). Ugh. After waisting 20 minutes of my life, with no cake, I was pretty pissed. Don’t buy cakes from here- or at least check the dates to make sure they’re not expired!
Jessica Rose
My husband and I just stopped in tonight as we do often. Most of the time, the service is great and the employees are kind despite extremely busy situations but today we were thrown for a bit of a loop. We walked in to the owner (I'm assuming) belittling three teenage employees. We were not greeted as he continued to talk down to these kids. Not only in front of us but several seated tables. I have nothing against managing employees or giving constructive criticism. But that was not the case and these kids were visibly upset. And although they still provided a great service even when being hollered at from the back to smile, it was evident that the owner had no interest in setting a good example nor talking to these kids and helping to mold them into excellent hard working employees that value their job. I personally would have walked out on the job had an employer ever spoke to me that way. They will most likely spend the rest of the evening upset wating to go home and not wanting to return. I hope better for the future and hope that the owner takes this into consideration moving forward. Employee turn over decreases significantly when people actually enjoy their job. Sorry to say but we probably won't return if that's the way the employees are treated.
Joshua Cerda
Went in to get ice cream s big crowd that walked in after us two of us 6 of them crew did not ask who was first the big crowd was helped first lost my business all these businesses people want 15 dollars and there work ethic is worth minimum wage or less
Atmosphere: 1
Food: 1
Service: 1
Tish Breland
Low on staff, didn't ask who was first and a big group of people cut in front of us, really disappointed
Atmosphere: 1
Service: 1
Bahlam
Cold Stone is a family favorite. I was visiting family in Idaho and we went for ice cream after dinner. This location had plenty of sitting room inside for all of us to enjoy some quality time talking with ice cream to enjoy together. I tried the Mega Despicamallow special that they have going for Despicable Me 4 right now. It had a Lucky Charm Marshmallow taste to me, I recommend it. The staff wear kind and helpful when wanting to sample flavors and sharing their opinions.
Parking: This Cold Stone is located in a strip mall area so plenty of parking for all that want to come.
Atmosphere: 5
Food: 5
Service: 5
G B
I don’t know why Cold Stone management would only have a single employee on the 4th of July, or any day during the summer. Management there lacks insight on workload and scheduling. The young lady (Brittni) working today was professional and quick.
To management of the Ammon Cold Stone, plan better, have at least two employees there, give praise to Brittni who was there today (July 4, 2024), by herself dealing with issues you as management should be there to address!
And to the guy who came in and yelled at her, for not hearing him correctly, I hope you’re proud of yourself. A grown man yelling at a teenager doing her job (alone because management issues), and with your wife and two little kids, you need help, you’re a male version of the “Hangry Karen” at Dairy Queen!
Management, you should truly praise Brittni and make sure she knows you’re sorry for having to make her handle a situation you should have been there to handle.
Atmosphere: 5
Food: 5
Service: 5
Addisynn Banister
i ordered icecream on doordash around 9 pm because i was craving icecream, but i live about 20 minutes away and did not want to drive. i ordered cake batter (yellowish white) with one single brownie. tell me why, when i got my order, i thought they used chocolate icecream instead of cake batter. they beat the brownie into the white ice cream so hard that there was NO white pieces and i had NO chunks of brownie, only tiny fragments. idk who was working on july 2nd around 9 pm, but i was very upset. and on top of that, the icecream was UPSIDE DOWN in the bag and leaked into the bag. it was hell to open and attempt to eat my now chocolate icecream (i dont like chocolate ice cream) i know that it wasnt my dasher who did this because the spoon was untouched. whoever did this to my ice cream, i hope you go to anger managment classes to resolve whatever made you beat my poor icecream into a chocolately sad pulp and that you hopefully get reprimanded (not written up) by your manager. i put 3 stars because i usually drive home happy with my NOT BEATEN icecream and im usually given good customer service. and i know it wasnt busy because whatever crimescene you created, was thought out and took pricision and time to do. i hope your freezer counter thingy is doing well, considering icecream and brownies are soft and well... the counter probably took the blunt force of it. B T DUBBS I SPENT 18 DOLLARS ON THIS INCLUDING TIP FOR A LIKE IT SIZE (which is typically only 7 dollars compared to the extra 11 i spent) so gracias for wasting my money since i do not like chocolate ice cream and it DID NOT taste like cake batter.
Food: 2
Liv Miller
The girls on shift would NOT stop screaming. They were having their conversation so loudly it was echoing throughout the whole establishment. Great food but I can’t get over just how loud and unwelcoming the atmosphere was. Control your employees.
Atmosphere: 1
Food: 4
Service: 1
Isaac Shaw
Nice customer service. However spent 15$ on two milkshakes and one of them was just vanilla, and no flavors. I paid extra for flavors. Not a huge deal girlfriend was just disappointed....
If i could give this place negative stars i would. my wife who is 8 months pregnant and my kids and I decided to go out for the day and get some ice cream. When we walked into the place it was a MESS, with dirty tables and messy counters. The costumer service was no better, i was extremely dissatisfied when one of the employees rushed us to pick a flavor and the toppings. She also was short with me and was busy loudly joking with her coworkers. When we bought our ice cream and sat down at one of the sticky tables When I started eating my ice cream there was hair in it. Awful service and even worse food. I will never come back.
Chubby Monkey
Great ice cream, horribly run and understaffed location.
Atmosphere: 2
Food: 5
Service: 1
Julia Moore
The Oreo shake was yummy but those straws suck. Not ironically. They collapse anytime I tried to suck so I just grabbed a spoon. Also long wait.
Atmosphere: 4
Food: 4
Service: 4
Brian Gee
Great ice cream, horribly run and understaffed location.
Atmosphere: 2
Food: 5
Service: 1
Kendal Doleac
Everyone working here was so sweet and lovely and genuine, super positive and productive environment aswell. Seriously made my whole day to come in
The new website/app has been changed and is terrible to try and navigate! You cannot create your own anymore you only have a choice of choosing one of the signature ones?? Hope this can get fixed soon, as we order on the app all the time for pic ups.
Went in today to buy a birthday cake for my son (peanut butter playground). First, there was no official label on the cake telling what it was- it was a yellow post-it note (super professional). Second, there was only one employee working the counter. There was another customer in front of me, who I thought the employee was helping, but after waiting 10 minutes- the employee asked if she could help the customer in front of me! This employee was making an order for someone who wasn’t there and she has two customers in front of her who she hasn’t even helped yet! Remember, I just need to buy the cake in my hand. After waiting another 10 minutes for the employee to make the order of the other customer in front of me, a door dash guy walks in and she immediately helps him. Finally, my turn. As I was about to pay, I noticed that there was an expiration date of 9/16 on the cake (one week ago)! I asked the employee and she said that was probably when the cake was made. I asked if she could go check. She did and came back and said yes, it was expired. She then asked, “Do you still want to buy it?” An expired cake?! Are you serious?! Of course, they didn’t have another one. She said she can have one for me on Monday (two days from now). Ugh. After waisting 20 minutes of my life, with no cake, I was pretty pissed. Don’t buy cakes from here- or at least check the dates to make sure they’re not expired!
My husband and I just stopped in tonight as we do often. Most of the time, the service is great and the employees are kind despite extremely busy situations but today we were thrown for a bit of a loop. We walked in to the owner (I'm assuming) belittling three teenage employees. We were not greeted as he continued to talk down to these kids. Not only in front of us but several seated tables. I have nothing against managing employees or giving constructive criticism. But that was not the case and these kids were visibly upset. And although they still provided a great service even when being hollered at from the back to smile, it was evident that the owner had no interest in setting a good example nor talking to these kids and helping to mold them into excellent hard working employees that value their job. I personally would have walked out on the job had an employer ever spoke to me that way. They will most likely spend the rest of the evening upset wating to go home and not wanting to return. I hope better for the future and hope that the owner takes this into consideration moving forward. Employee turn over decreases significantly when people actually enjoy their job. Sorry to say but we probably won't return if that's the way the employees are treated.
Went in to get ice cream s big crowd that walked in after us two of us 6 of them crew did not ask who was first the big crowd was helped first lost my business all these businesses people want 15 dollars and there work ethic is worth minimum wage or less
Atmosphere: 1
Food: 1
Service: 1
Low on staff, didn't ask who was first and a big group of people cut in front of us, really disappointed
Atmosphere: 1
Service: 1
Cold Stone is a family favorite. I was visiting family in Idaho and we went for ice cream after dinner. This location had plenty of sitting room inside for all of us to enjoy some quality time talking with ice cream to enjoy together. I tried the Mega Despicamallow special that they have going for Despicable Me 4 right now. It had a Lucky Charm Marshmallow taste to me, I recommend it. The staff wear kind and helpful when wanting to sample flavors and sharing their opinions.
Parking: This Cold Stone is located in a strip mall area so plenty of parking for all that want to come.
Atmosphere: 5
Food: 5
Service: 5
I don’t know why Cold Stone management would only have a single employee on the 4th of July, or any day during the summer. Management there lacks insight on workload and scheduling. The young lady (Brittni) working today was professional and quick.
To management of the Ammon Cold Stone, plan better, have at least two employees there, give praise to Brittni who was there today (July 4, 2024), by herself dealing with issues you as management should be there to address!
And to the guy who came in and yelled at her, for not hearing him correctly, I hope you’re proud of yourself. A grown man yelling at a teenager doing her job (alone because management issues), and with your wife and two little kids, you need help, you’re a male version of the “Hangry Karen” at Dairy Queen!
Management, you should truly praise Brittni and make sure she knows you’re sorry for having to make her handle a situation you should have been there to handle.
Atmosphere: 5
Food: 5
Service: 5
i ordered icecream on doordash around 9 pm because i was craving icecream, but i live about 20 minutes away and did not want to drive. i ordered cake batter (yellowish white) with one single brownie. tell me why, when i got my order, i thought they used chocolate icecream instead of cake batter. they beat the brownie into the white ice cream so hard that there was NO white pieces and i had NO chunks of brownie, only tiny fragments. idk who was working on july 2nd around 9 pm, but i was very upset. and on top of that, the icecream was UPSIDE DOWN in the bag and leaked into the bag. it was hell to open and attempt to eat my now chocolate icecream (i dont like chocolate ice cream) i know that it wasnt my dasher who did this because the spoon was untouched. whoever did this to my ice cream, i hope you go to anger managment classes to resolve whatever made you beat my poor icecream into a chocolately sad pulp and that you hopefully get reprimanded (not written up) by your manager. i put 3 stars because i usually drive home happy with my NOT BEATEN icecream and im usually given good customer service. and i know it wasnt busy because whatever crimescene you created, was thought out and took pricision and time to do. i hope your freezer counter thingy is doing well, considering icecream and brownies are soft and well... the counter probably took the blunt force of it. B T DUBBS I SPENT 18 DOLLARS ON THIS INCLUDING TIP FOR A LIKE IT SIZE (which is typically only 7 dollars compared to the extra 11 i spent) so gracias for wasting my money since i do not like chocolate ice cream and it DID NOT taste like cake batter.
Food: 2
The girls on shift would NOT stop screaming. They were having their conversation so loudly it was echoing throughout the whole establishment. Great food but I can’t get over just how loud and unwelcoming the atmosphere was. Control your employees.
Atmosphere: 1
Food: 4
Service: 1
Nice customer service. However spent 15$ on two milkshakes and one of them was just vanilla, and no flavors. I paid extra for flavors. Not a huge deal girlfriend was just disappointed....
Atmosphere: 5
Food: 2
Service: 2
Restaurantji Recommends
If i could give this place negative stars i would. my wife who is 8 months pregnant and my kids and I decided to go out for the day and get some ice cream. When we walked into the place it was a MESS, with dirty tables and messy counters. The costumer service was no better, i was extremely dissatisfied when one of the employees rushed us to pick a flavor and the toppings. She also was short with me and was busy loudly joking with her coworkers. When we bought our ice cream and sat down at one of the sticky tables When I started eating my ice cream there was hair in it. Awful service and even worse food. I will never come back.
Great ice cream, horribly run and understaffed location.
Atmosphere: 2
Food: 5
Service: 1
The Oreo shake was yummy but those straws suck. Not ironically. They collapse anytime I tried to suck so I just grabbed a spoon. Also long wait.
Atmosphere: 4
Food: 4
Service: 4
Great ice cream, horribly run and understaffed location.
Atmosphere: 2
Food: 5
Service: 1
Everyone working here was so sweet and lovely and genuine, super positive and productive environment aswell. Seriously made my whole day to come in
Atmosphere: 5
Food: 5
Service: 5
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