Pretzelmaker

Helpful employees and fresh pretzel dogs.

Waited 40+ minutes for a Pretzel bites combo. The staff apologized for the wait, but I didn't even get my cup. I had to flag them down.

I ordered one large pretzel bite and it took forever to come out which isn't a problem. However, the pretzels I received were still raw and doughy and they tasted like flour. Plus none of the employees had on gloves which isn't a big deal but the employees also didn't follow any hygienic standards. I watch an employee drop a ticket on the floor and then proceed to pick it up, set it back on the counter next to the food and scoop the food into the cup without washing first.

Atmosphere: 4

Food: 1

Service: 2

I ordered one large pretzel bite and it took forever to come out which isn't a problem. However, the pretzels I received were still raw and doughy and they tasted like flour. Plus none of the employees had on gloves which isn't a big deal but the employees also didn't follow any hygienic standards. I watch an employee drop a ticket on the floor and then proceed to pick it up, set it back on the counter next to the food and scoop the food into the cup without washing first.

The team here is always friendly, courteous, and helpful. The pretzels are fresh and hot, and delicious. Today the young man was kind enough to check the label of a sauce for me to see if it contained dairy. I appreciate that he offered to do so and had a great attitude about it. Keep up the great work, team!

Atmosphere: 5

Food: 5

Service: 5

We like the pretzels here. The kid that helped us was super rude though. He had his earbuds in while helping us. Acted like he didn’t want to be there. Wasn’t going to tell us it didn’t come with cheese or any dipping sauce until I asked him before I payed. Also side note, who doesn’t include cheese in the pricing for a pretzel? First time I’ve seen that buying a pretzel. Hopefully a manager will change something about that. That’s a joke of customer service. I’m a server/manager rn, as a manager that’s not okay at all.

Food: 4

Service: 1

They pretzels are really good, but the service was crappy and it’s ridiculous watching a male and female worker hand feeding each other while making pretzels and the other guy looked like he hated he was at work stuck with two young adult co workers flirting and feeding each other the whole time. Not making as much as there eating either. Very unprofessional and uncomfortable seeing that. 11/14/24

Atmosphere: 2

Food: 4

Service: 1

Employees seem to wear gloves when serving food now, and the people seem much happier :

Atmosphere: 4

Food: 5

Service: 4

I quite appalled at the state of the establishment. Every employee was on their phone and I personally witnessed the older balding worker pick his nose, before eating pieces of cheese directly from the container and finishing out helping orders before washing his hands. Honestly disgusting and the owner needs to heavily consider new management staff.

Atmosphere: 1

Food: 1

Service: 1

Banger workers, banger food, epic manager, the guys behind the counter are super hot (especially the one they call Camden) and they were never even on their phones and helped me right away and everything was super clean and amazing ?

Atmosphere: 5

Food: 5

Service: 5

As someone who use to work here I'm really disappointed in seeing the quality of the staff.. even as a high school job. Corbin was on their phone at the rolling station, and then went directly from touching his phone to rolling out the dough. He did NOT wash his hands. Which is disgusting. Idk who the new management is but they need to have better enforcement on their staff, and I know Blaine the owner would throw a fit even knowing someone had their phone out in the front of house let alone not following basic health and safety standards.

I used to absolutely love this place. Now the employees don't prioritize orders in which they come in. They also don't wear gloves. The employee rubbed her nose, moved her hair out of her face and then got my food. Did not wash her hands in between. And I then found a hair in my pretzels. Pretty disappointed.

Atmosphere: 5

Food: 1

Service: 3

The server was extremely unfriendly. Not a smile on his face after he took our order we noticed the two employees in the back we’re on their phones, not wearing gloves while doing food prep then when we were sitting waiting for our food, we noticed that when a pretty girl came up to the counter, the employee had a huge smile on his face And then when a family would come up here again had a sour Puss face definitely did not want to be working. Not a good experience and it’s unfortunate because it is delicious food but terrible service and terrible atmosphere.

Atmosphere: 1

Service: 1

Love the garlic parm pretzles bites.

Atmosphere: 3

Food: 5

Service: 3

This place is amazing! The food is delicious and the staff is super friendly!

Atmosphere: 5

Food: 5

Service: 5