Im a big fan of DQ, yet this location was a huge letdown. I thought it would be faster to go in and get my order. That was definitely not the case. I waited 23 minutes to get 4 LG plain vanilla cones and 1 banana split. Then having an employee tell us they needed to let the icecream harden because it was too soft. This was after all the drive through people got their ice cream. Then a door dash order came in with 2 LG blizards that were made after they told us the machine needed time. Like I get that the ice cream needs time to set but making orders that came in after ours is ridiculous. I am not impressed with this location and will not be going back any time soon.
Atmosphere: 1
Food: 2
Service: 1
Dawson Christensen
Tiny ass drive through super narrow
Si1varaGar
Tasty! Very expensive though. But I guess everywhere is getting that way.
Food: 5
Rebekah Roush
I have been here a few times and it is just a horrible restaurant. The hot food is cold, the ice cream is already dripping as soon as they hand it to you. The service is super slow and horrible. I tried it a few times thinking the bad experience might have been a one off but I have nothing good to say about this place.
Atmosphere: 1
Food: 2
Service: 1
Rebekah Roush
the service is terrible. I've gone a few times trying to give them a chance but I have nothing good to say about this restaurant.
Melissa Faire
If I could leave a zero; I would. Service was TERRIBLE. Emily the teenage terror had the worst attitude I’ve ever encountered. The wait for my food was over 20 minutes, my order was messed up. I asked for it to be fixed, and was refused. I left and called the manager to explain what had happened and was met with more passive aggressive attitude as if it’s MY fault he decided to say yes to being a manager at DQ. Not to mention the undercooked chicken from the chicken strip basket that gave me food poisoning after the person at the window almost dropped my food while handing it to me. HEED MY ADVICE; save the dr trip, the pain, the waste of money for things you’ll never receive correctly or cooked to health codes temps and take your business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Rebecca Higley
Every time I eat here I am met by some of the most unwelcoming people but it's on the way home and it's convenient.
Food: 3
Service: 1
America Rios
I do not like giving out bad reviews but this was just not it I went today at 5:10 and the lady was so rude when I got my cash back looked like she wanted to throw it at me I got a basket and my tenders are dry and my friend are stale.
Atmosphere: 3
Food: 2
Service: 1
Sylvia Nield
Jerome Dairy Queen really needs to step up there game. For starts when the temperature of the restraunt is almost the same as outside during winter time you should really think about upping it. Cooking by the grills might be nice but when your customers are freezing their butt's off that's just sad. I ordered food and blizzards and got the food relatively fast but it took forever to get the blizzards. I had to go up and remind them. When they brought the blizzards one was melted and they barely tipped it sideways and handed it to me. If I'm paying $7 for ice cream you better be able to hold that thing upside down for a minute! The people at the counter couldn't be bothered to pay you any attention. Stood there waiting and had several employees just walk by without even acknowledging me. Truly a sad experience.
Atmosphere: 1
Food: 3
Service: 1
Brandy
Food was cold and disgusting. The girl with the large nose ring refused to give me a refund or fresh food . Refused to give the managers contact .Very rude! I think paying $20. for one meal I should be edible.
Visiting from out-of-town. Pulled in the drive-thru at 7:40 pm on a Saturday night to order an ice cream cone. Was told that they were about to clean the machine so she didn’t know if the ice cream would be too runny. That’s it. She didn’t go test the ice cream. She didn’t say “I can put the cone in a cup for you.” Just silence. So needless to say I didn’t get ice cream at DQ. It was almost like I was at McDonalds. It was like the time I went to Taco Bell and they said they were out of tortillas. Anyway, no biggie, just thought the manager would like to know why I didn’t give DQ any of my money.
Lura Craner
They charged me $2 for water!! And the girl was rude when I questioned the charge. Also, the fries tasked like fish. Would not recommend.
Food: 1
Service: 1
Karen H
Ice cold food would not replace . Rude help claimed no one in charge and no manager
Atmosphere: 1
Food: 1
Service: 1
Darrel Skinner
Service and food was good. The flies landing on the table, food, etc. was annoying.
Kid-friendliness: No play area.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Side of Fries, Chicken Strips
Alex Alires
Vanessa M we was talking to her on the phone about our blizzards and our ice cream and she hung up on us complaint and she didn’t handle the complaint she just hung up on us
Im a big fan of DQ, yet this location was a huge letdown. I thought it would be faster to go in and get my order. That was definitely not the case. I waited 23 minutes to get 4 LG plain vanilla cones and 1 banana split. Then having an employee tell us they needed to let the icecream harden because it was too soft. This was after all the drive through people got their ice cream. Then a door dash order came in with 2 LG blizards that were made after they told us the machine needed time. Like I get that the ice cream needs time to set but making orders that came in after ours is ridiculous. I am not impressed with this location and will not be going back any time soon.
Atmosphere: 1
Food: 2
Service: 1
Tiny ass drive through super narrow
Tasty! Very expensive though. But I guess everywhere is getting that way.
Food: 5
I have been here a few times and it is just a horrible restaurant. The hot food is cold, the ice cream is already dripping as soon as they hand it to you. The service is super slow and horrible. I tried it a few times thinking the bad experience might have been a one off but I have nothing good to say about this place.
Atmosphere: 1
Food: 2
Service: 1
the service is terrible. I've gone a few times trying to give them a chance but I have nothing good to say about this restaurant.
If I could leave a zero; I would. Service was TERRIBLE. Emily the teenage terror had the worst attitude I’ve ever encountered. The wait for my food was over 20 minutes, my order was messed up. I asked for it to be fixed, and was refused. I left and called the manager to explain what had happened and was met with more passive aggressive attitude as if it’s MY fault he decided to say yes to being a manager at DQ. Not to mention the undercooked chicken from the chicken strip basket that gave me food poisoning after the person at the window almost dropped my food while handing it to me. HEED MY ADVICE; save the dr trip, the pain, the waste of money for things you’ll never receive correctly or cooked to health codes temps and take your business elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Every time I eat here I am met by some of the most unwelcoming people but it's on the way home and it's convenient.
Food: 3
Service: 1
I do not like giving out bad reviews but this was just not it I went today at 5:10 and the lady was so rude when I got my cash back looked like she wanted to throw it at me I got a basket and my tenders are dry and my friend are stale.
Atmosphere: 3
Food: 2
Service: 1
Jerome Dairy Queen really needs to step up there game. For starts when the temperature of the restraunt is almost the same as outside during winter time you should really think about upping it. Cooking by the grills might be nice but when your customers are freezing their butt's off that's just sad. I ordered food and blizzards and got the food relatively fast but it took forever to get the blizzards. I had to go up and remind them. When they brought the blizzards one was melted and they barely tipped it sideways and handed it to me. If I'm paying $7 for ice cream you better be able to hold that thing upside down for a minute! The people at the counter couldn't be bothered to pay you any attention. Stood there waiting and had several employees just walk by without even acknowledging me. Truly a sad experience.
Atmosphere: 1
Food: 3
Service: 1
Food was cold and disgusting. The girl with the large nose ring refused to give me a refund or fresh food . Refused to give the managers contact .Very rude! I think paying $20. for one meal I should be edible.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Visiting from out-of-town. Pulled in the drive-thru at 7:40 pm on a Saturday night to order an ice cream cone. Was told that they were about to clean the machine so she didn’t know if the ice cream would be too runny. That’s it. She didn’t go test the ice cream. She didn’t say “I can put the cone in a cup for you.” Just silence. So needless to say I didn’t get ice cream at DQ. It was almost like I was at McDonalds. It was like the time I went to Taco Bell and they said they were out of tortillas. Anyway, no biggie, just thought the manager would like to know why I didn’t give DQ any of my money.
They charged me $2 for water!! And the girl was rude when I questioned the charge. Also, the fries tasked like fish. Would not recommend.
Food: 1
Service: 1
Ice cold food would not replace . Rude help claimed no one in charge and no manager
Atmosphere: 1
Food: 1
Service: 1
Service and food was good. The flies landing on the table, food, etc. was annoying.
Kid-friendliness: No play area.
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Side of Fries, Chicken Strips
Vanessa M we was talking to her on the phone about our blizzards and our ice cream and she hung up on us complaint and she didn’t handle the complaint she just hung up on us
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Ice Cream Sandwich
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