A year ago tomorrow Hank and Sylvie’s let a child down on their birthday. I went to pick up my child’s cake and it wasn’t there. Two hours before the party. We drove in from out of town assured it would be there. Upon pick up time, nothing. Broken hearts and tears. No real reason was given, besides not paid for. INCORRECT. I paid two weeks in advance. I asked for the order slip and it all said, “PAID.” Unfortunately, bad business practice also came up. My CC information was written down on the order form, just hanging out for whoever works there to see. So, as the stressed customer service person panicked and called for more information about the order from whoever, they were clearly given a bs excuse and lying about not being paid. Their cheeks were red during and after the call. I feel so sorry for them to deliver bad news that had nothing to do with them. They still had the CC information there to charge if they were worried about it. It has taken me a year to review. I can’t be nice about it. A complete jerk move. No one called about issues of payment. I did call to make sure all was in order for pick up prior to arrival . Disappointed and disgusted. 🤮 BAD BUSINESS
Tiffany Dansie-Janzen
Special Ordered two birthday cakes here and was blown away! They are beautiful and they taste amazing! The ordering process was easy and the end result was better than I anticipated! They exceeded our expectations!
Food: 5
Tahirah Razak
Such a charming little spot! A very cute gift store and cafe all in one. I had an Americano and a chocolate croissant—both were excellent. The coffee was smooth and rich, and the croissant had the perfect flakey crust with a soft, buttery inside and high-quality chocolate. Definitely worth a visit if you’re in the area!
Atmosphere: 5
Food: 5
Service: 4
Arman Nazeri
Super friendly and suoer nice people working here. Loved their Maple Parsnip scone
Atmosphere: 5
Food: 5
Service: 5
Ari Naz
Super friendly and suoer nice people working here. Loved their Maple Parsnip scone
Atmosphere: 5
Food: 5
Service: 5
Kelcey Moore
Hank and Sylvie's made our wedding cake for our wedding in June 2024. Sarah was excellent to work with! She was professional and listened to what we wanted our wedding cake to look like for our wedding. From the cake tasting, to our wedding day Hank and Sylvie's was amazing! I highly recommend them to make your wedding cake.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
Kelcey Greene
Hank and Sylvie's made our wedding cake for our wedding in June 2024. Sarah was excellent to work with! She was professional and listened to what we wanted our wedding cake to look like for our wedding. From the cake tasting, to our wedding day Hank and Sylvie's was amazing! I highly recommend them to make your wedding cake.
Atmosphere: 5
Food: 5
Service: 5
Mesa Landrum
Coffee was super great! Very cute place. Although , when I was waiting for my drink I noticed what I believed to be the manager was treating her employees very terrible. I left a good tip for them because I felt bad.
Conny Williamson
Love both locations, Hailey and Ketchum! Lots of fun gift
Atmosphere: 5
Food: 5
Service: 5
Andrei I.
Walked in, were hoping to get a coffee. "Sorry we are not making any espresso drinks right now". Are you a coffee shop? Why do you have an espresso machine standing in the corner? Oh well, there is starbucks nearby.
Such a cute little shop with great coffee and pastries. Lots of cute gifts to browse.
Atmosphere: 5
Food: 5
Service: 5
The Roddas
When on the hunt for morning coffee I stumbled on this place. Really tasty vanilla latte. The shop has all sorts of Knick-Knacks, worth a wonder around!
Abby Chase
Adorable spot with a great selection without being overwhelming. Love the flowers and cute gift items (be aware they can be on the pricier side), and the inclusion of a little cafe is great. Worth stopping by!
Kailey Reagan Talleur
Couldn't have been happier with our our cake turned out! The team took our vision and overly exceeded my expectations!! Not to mention it was enjoyed for several days following our wedding.
exer cise
Very friendly staff, great coffee small but good baked goods.
A year ago tomorrow Hank and Sylvie’s let a child down on their birthday. I went to pick up my child’s cake and it wasn’t there. Two hours before the party. We drove in from out of town assured it would be there. Upon pick up time, nothing. Broken hearts and tears. No real reason was given, besides not paid for. INCORRECT. I paid two weeks in advance. I asked for the order slip and it all said, “PAID.”
Unfortunately, bad business practice also came up. My CC information was written down on the order form, just hanging out for whoever works there to see. So, as the stressed customer service person panicked and called for more information about the order from whoever, they were clearly given a bs excuse and lying about not being paid. Their cheeks were red during and after the call. I feel so sorry for them to deliver bad news that had nothing to do with them. They still had the CC information there to charge if they were worried about it. It has taken me a year to review. I can’t be nice about it. A complete jerk move. No one called about issues of payment. I did call to make sure all was in order for pick up prior to arrival . Disappointed and disgusted. 🤮 BAD BUSINESS
Special Ordered two birthday cakes here and was blown away! They are beautiful and they taste amazing! The ordering process was easy and the end result was better than I anticipated! They exceeded our expectations!
Food: 5
Such a charming little spot!
A very cute gift store and cafe all in one. I had an Americano and a chocolate croissant—both were excellent. The coffee was smooth and rich, and the croissant had the perfect flakey crust with a soft, buttery inside and high-quality chocolate. Definitely worth a visit if you’re in the area!
Atmosphere: 5
Food: 5
Service: 4
Super friendly and suoer nice people working here. Loved their Maple Parsnip scone
Atmosphere: 5
Food: 5
Service: 5
Super friendly and suoer nice people working here. Loved their Maple Parsnip scone
Atmosphere: 5
Food: 5
Service: 5
Hank and Sylvie's made our wedding cake for our wedding in June 2024. Sarah was excellent to work with! She was professional and listened to what we wanted our wedding cake to look like for our wedding. From the cake tasting, to our wedding day Hank and Sylvie's was amazing! I highly recommend them to make your wedding cake.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake
Hank and Sylvie's made our wedding cake for our wedding in June 2024. Sarah was excellent to work with! She was professional and listened to what we wanted our wedding cake to look like for our wedding. From the cake tasting, to our wedding day Hank and Sylvie's was amazing! I highly recommend them to make your wedding cake.
Atmosphere: 5
Food: 5
Service: 5
Coffee was super great! Very cute place. Although , when I was waiting for my drink I noticed what I believed to be the manager was treating her employees very terrible. I left a good tip for them because I felt bad.
Love both locations, Hailey and Ketchum! Lots of fun gift
Atmosphere: 5
Food: 5
Service: 5
Walked in, were hoping to get a coffee. "Sorry we are not making any espresso drinks right now". Are you a coffee shop? Why do you have an espresso machine standing in the corner? Oh well, there is starbucks nearby.
Restaurantji Recommends
Such a cute little shop with great coffee and pastries. Lots of cute gifts to browse.
Atmosphere: 5
Food: 5
Service: 5
When on the hunt for morning coffee I stumbled on this place. Really tasty vanilla latte. The shop has all sorts of Knick-Knacks, worth a wonder around!
Adorable spot with a great selection without being overwhelming. Love the flowers and cute gift items (be aware they can be on the pricier side), and the inclusion of a little cafe is great. Worth stopping by!
Couldn't have been happier with our our cake turned out! The team took our vision and overly exceeded my expectations!! Not to mention it was enjoyed for several days following our wedding.
Very friendly staff, great coffee small but good baked goods.
Atmosphere: 4
Food: 4
Service: 5
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