From stepping through the door it was disorganized and chaotic, the staff were arguing about who would seat us. Once we got seated, we weren't given a chance to look at the menu and they were annoyed when we asked for more time. The napkins they gave us were dirty and the whole time the employees were shouting across the room and very loudly talking about a pair of underwear they had, and once we got our food they forgot part of our order and inside the pancakes we found PLASTIC. Overall, the atmosphere was horrid and can't trust the food. Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
Nancy Sullivan
We went there today. The food was not good. I would not recommend this restaurant.
Atmosphere: 1
Food: 1
Service: 1
JJ G
Today. I had Joanna as a server. The food was great. I don't know what was going on, and you never know right (too busy, home problems).I had another person bring my food and I was greeted with a smiling face.Food is always great, I been here before.Joanna not very courteous, no smile. I paid at register not even smile or a thank you.Yes we all have other choices in places to eat.I will return for the good food. Please practice hospitality.Appreciated.
Atmosphere: 4
Food: 5
Service: 2
Treva Mitchell
Most definitely will not eat there again. The staff acted like we were bothering them. They got our drink order wrong as well as our food order wrong. They did give us one meal for free, due to onions being in it when we asked twice for no onions. All of us had sour stomachs after we ate there. Never again.
Atmosphere: 3
Food: 2
Service: 1
Angel Colvin
The stuffed hash browns were amazing! You could tell the cook made sure to give them Perfect crisp but not burnt them, I did ask for no pink in my burger, and that is not how I received it but that's ok as I know that's a tough request to fill without feeling like your charcoaling the burger, some people just can't eat pink, the whole time while waiting for our food we could hear servers talking about how they hadn't had a break in hours and their manager hadn't even shown up, while we we're eating our toddler began to choke on a fry, and I became a panicked mama and started telling my husband I needed help. Not even 3 seconds after telling my husband I needed help not one but four servers came around to make sure my daughter was okay and was ready to help in this situation, and I cannot explain how full my heart felt that so many strangers were so ready to help in such a stressful situation. Thank you all, this was on 3/24/24, in the afternoon I could tell you all weren't having the best day but not one of u 2nd thought helping, you are great humans
Atmosphere: 5
Food: 4
Service: 5
Jessica Reveal
They were extremely understaffed! My props to the employees for working so hard and really busting their buts running around getting things done.
Atmosphere: 4
Food: 4
Service: 5
Amber Johnson
Great service and wonderful food!
Mark Clark
Ordered the prime rib special. $25+. It arrived on the well done side of cooked, after my having been assured that it would be "rare to medium rare". No biggie. It's a diner, not a steakhouse. But $25 is too much to pay for dog food.Alternative selection was a cheeseburger and fries. Fast, fresh, delicious. The wife had "loaded baked potato" soup. It was good.There were 3 other guests in a ~75 seat dining area. Two servers.Service out of the gate was primo.Marked down because our server went out on break and never came back. His replacement never came to our table, and we carried on with the last half hour of our meal with no drink refills or any dessert offerings.No check was proffered, so we went to the cash register with no record of what we'd had.We ordered pie to go. New help, they claimed.It was okay. In a pinch. But nothing to put them ahead of the competition.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burger
Mel
Loved the atmosphere, friendly staff that would joke with customers, best steak I had in a long time.Parking: Lots of parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Biscuits and Gravy, Hamburger Steak Dinner
KenvyntheKind (Rhys Lewis)
They don’t answer their phone at all, also paid $12 for a super tiny cup of Mac and cheese which is wild. Food wasn’t
The waitress Rami is very friendly and does an amazing job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Chicken Fried Steak
Chris Wainscott
Food was good just like every other Shari's I have been to but the customer service was horrible. The waitresses were rude on both occasions. I would ask for something like ketchup or more creamer for my coffee and wouldn't even be acknowledged. I mean, they brought the items, but without a smile or a 'here you go' response. It was like they were too good to even interact with their customers. Like it was a burden to even do their job correctly. Customer service isn't hard to do. Put a smile on your face and take a minute to interact with the people that come to your establishment that pays you to be there and do your job. If I was your boss you wouldn't be working there thats for sure. Wayback Cafe down the road a bit has way better food and a great customer service atmosphere and the waitress there was completely the opposite of what Shari's had to offer. Honestly they should go take some notes on how to do their job better.
Atmosphere: 1
Food: 4
Service: 1
wayne Moore
My food was over cooked and undercooked the only thing was good was the drinks and 2 dollars for a link of sausage
Penelope LaFond
Dec. 25, 2023 I ordered the ham meal to-go not realizing it came with macaroni & cheese. YUCK!!! PLEASE REMOVE macaroni & cheese off of the adult menu Christmas special dinner plate that cost over $18 with tax. Also, the plain pumpkin pie is YUCKY!!!
Atmosphere: 1
Service: 1
Andrea Turner
Our waitress was not friendly at all. It was Christmas Day, we gave her a 30. Tip and she didn’t even act grateful.
From stepping through the door it was disorganized and chaotic, the staff were arguing about who would seat us. Once we got seated, we weren't given a chance to look at the menu and they were annoyed when we asked for more time. The napkins they gave us were dirty and the whole time the employees were shouting across the room and very loudly talking about a pair of underwear they had, and once we got our food they forgot part of our order and inside the pancakes we found PLASTIC. Overall, the atmosphere was horrid and can't trust the food. Would not recommend.
Atmosphere: 1
Food: 1
Service: 1
We went there today. The food was not good. I would not recommend this restaurant.
Atmosphere: 1
Food: 1
Service: 1
Today. I had Joanna as a server. The food was great. I don't know what was going on, and you never know right (too busy, home problems).I had another person bring my food and I was greeted with a smiling face.Food is always great, I been here before.Joanna not very courteous, no smile. I paid at register not even smile or a thank you.Yes we all have other choices in places to eat.I will return for the good food. Please practice hospitality.Appreciated.
Atmosphere: 4
Food: 5
Service: 2
Most definitely will not eat there again. The staff acted like we were bothering them. They got our drink order wrong as well as our food order wrong. They did give us one meal for free, due to onions being in it when we asked twice for no onions. All of us had sour stomachs after we ate there. Never again.
Atmosphere: 3
Food: 2
Service: 1
The stuffed hash browns were amazing! You could tell the cook made sure to give them Perfect crisp but not burnt them, I did ask for no pink in my burger, and that is not how I received it but that's ok as I know that's a tough request to fill without feeling like your charcoaling the burger, some people just can't eat pink, the whole time while waiting for our food we could hear servers talking about how they hadn't had a break in hours and their manager hadn't even shown up, while we we're eating our toddler began to choke on a fry, and I became a panicked mama and started telling my husband I needed help. Not even 3 seconds after telling my husband I needed help not one but four servers came around to make sure my daughter was okay and was ready to help in this situation, and I cannot explain how full my heart felt that so many strangers were so ready to help in such a stressful situation. Thank you all, this was on 3/24/24, in the afternoon I could tell you all weren't having the best day but not one of u 2nd thought helping, you are great humans
Atmosphere: 5
Food: 4
Service: 5
They were extremely understaffed! My props to the employees for working so hard and really busting their buts running around getting things done.
Atmosphere: 4
Food: 4
Service: 5
Great service and wonderful food!
Ordered the prime rib special. $25+. It arrived on the well done side of cooked, after my having been assured that it would be "rare to medium rare". No biggie. It's a diner, not a steakhouse. But $25 is too much to pay for dog food.Alternative selection was a cheeseburger and fries. Fast, fresh, delicious. The wife had "loaded baked potato" soup. It was good.There were 3 other guests in a ~75 seat dining area. Two servers.Service out of the gate was primo.Marked down because our server went out on break and never came back. His replacement never came to our table, and we carried on with the last half hour of our meal with no drink refills or any dessert offerings.No check was proffered, so we went to the cash register with no record of what we'd had.We ordered pie to go. New help, they claimed.It was okay. In a pinch. But nothing to put them ahead of the competition.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Burger
Loved the atmosphere, friendly staff that would joke with customers, best steak I had in a long time.Parking: Lots of parking
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Biscuits and Gravy, Hamburger Steak Dinner
They don’t answer their phone at all, also paid $12 for a super tiny cup of Mac and cheese which is wild. Food wasn’t
Food: 4
Service: 3
Restaurantji Recommends
The waitress Rami is very friendly and does an amazing job!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burger, Chicken Fried Steak
Food was good just like every other Shari's I have been to but the customer service was horrible. The waitresses were rude on both occasions. I would ask for something like ketchup or more creamer for my coffee and wouldn't even be acknowledged. I mean, they brought the items, but without a smile or a 'here you go' response. It was like they were too good to even interact with their customers. Like it was a burden to even do their job correctly. Customer service isn't hard to do. Put a smile on your face and take a minute to interact with the people that come to your establishment that pays you to be there and do your job. If I was your boss you wouldn't be working there thats for sure. Wayback Cafe down the road a bit has way better food and a great customer service atmosphere and the waitress there was completely the opposite of what Shari's had to offer. Honestly they should go take some notes on how to do their job better.
Atmosphere: 1
Food: 4
Service: 1
My food was over cooked and undercooked the only thing was good was the drinks and 2 dollars for a link of sausage
Dec. 25, 2023 I ordered the ham meal to-go not realizing it came with macaroni & cheese. YUCK!!! PLEASE REMOVE macaroni & cheese off of the adult menu Christmas special dinner plate that cost over $18 with tax. Also, the plain pumpkin pie is YUCKY!!!
Atmosphere: 1
Service: 1
Our waitress was not friendly at all. It was Christmas Day, we gave her a 30. Tip and she didn’t even act grateful.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Shari's Pie Shakes