Auntie Anne's

The food is amazing and really good but having to wait 20+ minutes for 2 pepperoni nuggets, 2 pretzel and a smoothie is crazy, plus they kept telling me and my sister that they didn't have any pepperonis and trying to make us get something else, also if you're going to order something go through the drive-thru bc their prices cheaper then inside at least for the dips. They also forgot one of our pretzels when we clearly saw them in the window and didn't get us one, so we had to drive back to got the rest of our food. Foods good, service really bad never going to that one again.

Atmosphere: 2

Food: 5

Service: 2

We ordered at 6:30, they close at 9:30. I tried ordering two pepperoni pretzels and was told they are out of those for the rest of the night. I used to work for an auntie Anne’s and know there’s no way they don’t have any pepperoni meat left IF they didn’t receive a truck order or someone messes up during the order. But I kept asking how they don’t have pepperoni anymore?? I guess as the customer I had to pester the workers into making me food that they offer?? It’s currently 6:44 and still no food yet. It doesn’t take a long time to make any of the things I ordered. These people must not be able to pass the pretzel test. They’re not hard to make and there’s no reason to tell the customer “we don’t have any for the rest of the night”. BS I know you’re both being lazy af. Do your job at least??? Also if you look at my receipt, Gracie or Maryn R. did not even charge me for pepp pretzels. They instead charged me for pepp nuggets. I didnt want those they cost more but I didn’t say anything bc I hate having to feel like a nuisance just to get what is orderable on the GD menu.

Atmosphere: 4

Food: 5

Service: 1

They struggle listening to an order and I repeat it 4 times, to wait 20 mins for some basic pretzel bites… service is trash….

Atmosphere: 2

Food: 3

Service: 1

First let me say I love Antie Annie's but my experience at this location was terrible. I ordered a sweet almond pretzel and was charged $4.89 when the menu board said it was $3.89. When I asked why they were charging me more they said we'll that's the price, the menu is wrong. Okay, I'll let that slide; I took my pretzle home to eat it and when I took a bike I nearly broke my tooth. That pretzel was hard as a rock and I'm not exaggerating! It must have been sitting in the display all day long. I had to throw out my over priced pretzel. Never again will I go to that location. Such a let down.

Atmosphere: 3

Food: 1

Service: 1

Pretzels were fresh and customer service was welcoming

Atmosphere: 5

Food: 5

Service: 5

Pretzels are always good and fresh!

Atmosphere: 5

Food: 5

Service: 5

We prefer Aunti Anne's pretzels. However, we stop in often to this location, and I don't know if it's just really busy or what, but NEVER, Not Once, have they had pretzels cooked and ready.

Atmosphere: 3

Food: 5

Service: 3

I’ve been three times and all three times I’ve been told I’d have have to wait 20+ min. For the food I ordered in hopes I’d not order it, then after I still wanted it, they tried to talk me out of my order, I’m assuming because they didn’t want to make it . It’s too much trouble to enjoy.

Love the pretzels here!

Atmosphere: 5

Food: 5

Service: 5

Food was really good! Service was terrible

Parking: Small parking

Atmosphere: 2

Food: 4

Service: 1

Recommended dishes: Mini Pretzel Dogs

Never going here again, the floors were extremely sticky and gross. The smoothies weren't mixed all the way, and they tried to hand us the wrong thing twice. Then, never gave us our food. The pretzels we did get we're salty, when they're supposed to be cinnamon and SUGAR. Do NOT go here. The food we did receive we asked if they wanted it back, and they put it back into the display. This place is unsanitary, and the workers do NOT know what they are doing.

Should not have to wait 20 + mins for a pretzel.

Good food and drinks, but terrible service! Four people got their order before I did and then I had to remind them 2 extra times for my food and drink!!!

Ordered through drive in at 8:12 pm Saturday. She said it will take 7 minutes are you ok w that? Ummm you have to bake them individually to order? We sat in drive through. Finally received them at 8:20z This is a pretzel place right? They don’t have pretzels premade?? Note to owner: you need to hire more help.

I love Jamba and auntie Annie’s but my experience is never good here. I go a couple times a week and it never improves. I wait 15-20 minutes each time for a smoothie and pretzel, this time I waited 20 minutes for a smoothie pretzel bites, I was given the smoothie and told sorry we don’t have pretzel bites do you want 2 regular pretzels instead? I’m just wondering what they were doing during the 20 min wait, they could have been making the pretzel bites. I know the staff is young but there is definitely opportunity for improvement.